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    Natwest Reviews

    Updated 19 March 2019
    212 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Sir Philip Hampton
    59 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work life balance is not so great" (in 6 reviews)

    • "If your face doesn't fit you can forget career progression" (in 6 reviews)

    More Pros and Cons

    1. "Analyst"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Natwest full-time

      Pros

      Good training, nice culture, rewarded

      Cons

      Lots of change, lack of vision at top

    2. "Great Team trying to overcome archaic systems and governance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Natwest full-time

      Pros

      - Work/Life balance
      - Clear Vision focused on customers
      - Determined to Lead leadership practices helps to ensure there is a common language amongst colleagues and leaders

      Cons

      - Archaic system and governance processes that slows things down
      - No clear career progression, it is more pot luck in getting a promotion rather than based off skillset
      - Don't expect a massive bank bonus

      3. Join the Natwest team
      See Our Latest Jobs

    3. "Positive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Natwest full-time

      Pros

      Training to get qualifications paid for and time provided within working hours to do this

      Cons

      Bank holiday work while working for a bank

    4. "working in a bank"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Natwest part-time

      Pros

      Loved working here. Enjoyed my job

      Cons

      The branches are shutting so less jobs

    5. "PR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Cardiff, Wales
      Former Employee - Anonymous Employee in Cardiff, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Natwest part-time (More than 8 years)

      Pros

      Brilliant PR company. Well structured.

      Cons

      None I can think of.

      Advice to Management

      Doing everything right

    6. "Director Business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at Natwest full-time

      Pros

      Great training with some fantastic people

      Cons

      High targets and long hours

      Advice to Management

      Be consistent

    7. "Senior Personal banker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      No opinion of CEO

      I have been working at Natwest full-time

      Pros

      Opportunity for progression if you are hungry for it and can work under pressure of difficult targets

      Cons

      Targets +Changing business environment; rise in online banking is reducing business.

    8. "good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant in Newcastle, England
      Former Employee - Assistant in Newcastle, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Natwest full-time (More than a year)

      Pros

      My career progression encouraged by senior management and I had pleasant fellow workers, not much more that I can add at this stage

      Cons

      there were no downsides while working here.

    9. "Investment banking - a sinking ship"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director in London, England
      Former Employee - Director in London, England
      Doesn't Recommend
      Negative Outlook

      I worked at Natwest full-time (More than 5 years)

      Pros

      Flexible working is encouraged due to lack of desk space.

      Cons

      Mediocre people who are better at playing games and bullying than delivering work push all the good people out, so what's left are people who have quit and stayed (because they are mediocre and can't find better options).

    10. Helpful (3)

      "Drove me to drink"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Personal Banker in London, England
      Former Employee - Senior Personal Banker in London, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Natwest full-time (More than a year)

      Pros

      - The uniform burns delightfully fast when thrown in the fire.
      - The bank closing at 5pm meant you had a set escape route at that time and couldn't work late.

      Cons

      Context: I worked in branch banking, so customer-facing. I quit this role without anything to go to, because my mental health was deteriorating and affecting other aspects of my life. I luckily found something else very quickly, but I was happy to use my savings than continue working there.

      - Extremely understaffed in branches - I felt as though I needed to transform into an octopus with eight legs in order to be in four places at once. This is a highly pressured environment where customers are demanding, enormous amounts of money are in our hands and stress levels are though the roof. Recipe for disaster? Yep.
      - 'Sleep your way to the top' culture. Oh, the things I've seen and discovered...just not professional in any way.
      - Worryingly low quality training and preparation for a VERY demanding role (just a few weeks, and the knowledge was about 2% of what we actually needed).
      - They lied about it not being a sales role. IT IS ALL ABOUT TARGETS. The FCA should be horrified at what really goes on. I had a few managers who openly said to me "We are still all about sales and targets" - despite this being unethical and an outright violation of the FCA's terms.
      - A distinct lack of security. I've been spat at in my office, insulted, demeaned and know colleagues who have been physically assaulted.
      - A complete lack of heart in the HR department. You contact them through a computer and they send a miserable, robotic response after 2/3 days.
      - Ancient back office systems that made us all want to bang our heads against a brick wall.

      Advice to Management

      (Directed at certain branch managers) Stop bullying and pressuring Senior Personal Bankers into mis-selling financial products. You're destroying their mental health.

      The majority of you need some actual management training - how to inspire, motivate and support your employees through treating them with respect and not looking at them as vessels for mis-sold products. Yes, you have pressure from above, but get a back bone and stand up for your staff.