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SCC Reviews

Updated 15 October 2017
291 reviews

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2.7
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SCC Chief Executive James Rigby
James Rigby
152 Ratings

291 Employee Reviews

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Pros
  • Always paid on time and the people on the ground doing the work are excellent, but severely undervalued (in 10 reviews)

  • Very simply - good people rewarded (in 18 reviews)

Cons
  • No pay rises are given because of "Brexit" but the company brags about the enormous profits the company is making (in 52 reviews)

  • There is basically no pay rises in all the years I was there (in 30 reviews)

More Pros and Cons

  1. "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC full-time

    Pros

    Large company, flexible on working hours and location

    Cons

    Poor management, and do not follow proper project management methodologies


  2. Helpful (2)

    "Some good, some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at SCC full-time

    Pros

    Most people easy to work with. People in team are helpful, so people are helpful in return.

    Cons

    Management can be rigid in their thinking. Management are more concerned with costs than with the welfare of team members.


  3. Helpful (3)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, England
    Former Employee - Anonymous Employee in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SCC full-time (More than a year)

    Pros

    Very easy jobs, from cleaners to senior management, nobody does an honest days work.

    Cons

    Low wages
    Horrible, tatty work environment, apparently they are having a big refurbishment done in head office costing several million pounds, yet no pay rises for most staff again this year
    Most computers for staff are way out of date, mine took at least five minutes just to load windows
    Brain dead unskilled management
    1% pension
    No progression
    Scc doesn't care one bit about staff or customers, just meaningless stats
    Pathetic training
    Apprenticeship scheme is a joke, they employ youngsters to do jobs like testing mains cables, give them no training, minimum wage and no prospects, it's so bad most of the apprentices get bored and leave
    Horrible car parking, with a very dangerous pedestrian crossing, I'm amazed nobody's been killed just getting across the road to get to the place
    Everybody you talk to is constantly moaning and saying how they hate working at Scc (very depressing)
    Management turn up late most days and then have the cheek to reprimand staff that do the same
    ISO standards, security and most other procedures are only adhered to on the day of an audit
    All staff should be security scanned on exiting the building, but managers only do this when with a customer or auditors

    My advice is, if you are even considering joining Scc, speak to a current or former member off staff, they will tell you, "don't do it!"

    Advice to Management

    What's the power point, you have never listened to your staff, and never will, I'm so glad I'm no longer at Scc, it seriously made me depressed, I'm a lot happier now I've left


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  5. Helpful (2)

    "“Do what I want and fire who I say, or you’ll be next”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Birmingham, England
    Current Employee - Senior Manager in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SCC full-time (Less than a year)

    Pros

    I am fortunate to work alongside smart, enthusiastic, dedicated professionals who are very passionate about achieving the highest level of success for SCC. The Services Division in particular is fast moving, exciting, and fronted by the best people in the business. Working in this area is very rewarding.
    There is the misconception of a bullying culture within SCC. The truth is, the board simply want departments to work efficiently and effectively. That said, there is one significant exception …

    Cons

    SCC deserves a five-star rating, but the boards refusal to address a business-critical issue leaves them vulnerable and failing.
    One department within SCC has been responsible for the loss or removal of an average of one person per month during the three years its ‘leader’ has been in post – one person even left the same day they started.
    Its team buckles under the dictatorship of an egotistical megalomaniac with a single agenda, to take a group director role. The consequences of supporting the business instead of this goal are severe and everyone is considered expendable. Although foot-stamping tantrums are commonplace, there is a magically transformation into Mr Charisma when the need arises to win over those of influence.
    Although it is voiced that the department should be run like an agency, it is clear no one has a clue how to achieve this or how agencies operate. So the beaten-up team wait to see which of them will be the next victim whilst an oblivious board continue to be seduced and convinced into believing the department head possesses some form of ability.
    Where there is a complete failure to communicate, lead, or give any direction, total continual departmental chaos reigns. A refusal, or incapability to run campaigns means nothing is ever achieved and absolutely no responsibility for every catastrophic action is taken. Instead, anyone or everyone is blamed for forewarned blunders and sole credit taken for the team’s successes.
    Despite being a liability to the business, those with the skill to convince the board their team are idiots rather than accept they alone are out of their depth, remain in post.

    Advice to Management

    The questions that go unanswered are, why has this disastrous, commercially-damaging situation gone unaddressed for almost three years? And what happened to all the other Glassdoor reviews that highlighted the same issues?


  6. Helpful (7)

    "Worst company in the UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SCC full-time

    Pros

    None, dreadful place to work with dreadful managers. This company is like "Life on Mars" it's like the 1970's. The management has been the same for over twenty years and thus they don't know how to change. Truly is a terrible place.

    Cons

    Horrible place to work, not flexible, no management.

    Advice to Management

    Remove it all and start again


  7. Helpful (1)

    "Avoid the MPS business like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SCC full-time (Less than a year)

    Pros

    Paid on time and salary was pretty decent. The new office looks very nice and professional, the workers are generally nice.

    Cons

    The business is far too siloed, the m2 faction is sold to customers as 1 business but nothing could be further from the truth. They operate independently and are a small company, with a small business mindset. Senior managers are not people managers they are just yes men to the hierarchy and very poor yes men at that! Not one inspirational leader.
    The people leading* the business have no interest in the changing evolution of managed print services and will ultimately get left behind without expanding beyond tin and pull print.
    The service team are quite good, they are under pressure to deliver saving for issues that are not their doing. The sales team make all sorts of promises to customers then expect the rest of the business to pick it up, regardless of cost. Any independent thought or suggestions will make you an outcast, that’s not the way we do it is the response to ideas.
    The project management methodology is laughable, in fact it follows no PMO or accredited ISO, but don’t worry your PM will turn up on site and train you how to use a photocopier.
    Customer service try their best but quite often they are up against it from management and fixing sales issues, when sale tell customer they’ll have a dedicated CRM they don’t mean that.
    The business is about 5 years behind the industry but will keep going due to the power of scc until they merge it into one or let someone else buy them up!

    Advice to Management

    Trust people, don’t constantly look over someone’s shoulder. Move with the times!


  8. Helpful (7)

    "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, England
    Former Employee - Anonymous Employee in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SCC full-time (More than 3 years)

    Pros

    There are no pros for working here - actually, the only pro was that it was a short drive into work and the Refresh staff are ever so lovely!! It's so nice to go there and get a coffee and actually speak to people who care (and know how to laugh and smile)

    Cons

    No flexibility, very micro managed, extremely bad benefits, Directors thinking is very old school - still living in the mindset of 30 years ago! They don't take on board the fresh opinion of young people coming into the business. The employees who have been there longer will always be favourites. In your first 2 weeks, it's very obvious to see who the favourites are. Senior Management just don't care about the employees. Majority of employees haven't had a salary increase in the last 5 years and there are no bonuses. The retention rate is rubbish. So many employees have started and left within 2 months. The culture of this business is shocking. Unless Directors don't get on board with new opinions and the 21st century way of working, this business will never keep on new staff. Directors need to take a back step and let their teams make their own decisions. So many people are unhappy working there and they just don't care.


  9. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCC full-time

    Pros

    Great people to work with

    Cons

    Management very up tide and to themselves

    Advice to Management

    Spent some time with the people that work for you


  10. Helpful (2)

    "Solution Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at SCC full-time

    Pros

    Technology Exposure, Talented people within the organisation

    Cons

    Management strategy is often conflicting

    Advice to Management

    Continuity is required


  11. "SCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Worker in Birmingham, England
    Current Employee - Warehouse Worker in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SCC full-time (More than 8 years)

    Pros

    Dress down on a friday

    Cons

    Rare pay rises and low pay

    Advice to Management

    None


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