Does Sykes pay their employees well?

According to anonymously submitted Glassdoor reviews, Sykes employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Sykes. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Sykes?

66% of Sykes employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sykes 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sykes?

Customer Service Representative (93) , Customer Service Representative (CSR) (28) , Customer Service Agent (11) , Technical Support (6) , Customer Service (4) , Team Leader (4) , Tech Support Representative (4) , Agente De Atendimento (3) , CSR (3) , Call Center Agent (3) , Customer Service (CSR) (3) , Customer Service Associate (3) , Customer Support Representative (3) , Technical Support Engineer (3) , Call Center Representative (2)

What are the pros of working at Sykes according to real employee reviews?

"Work from home is better than nothing" ((in 15 reviews)); "Training was good but did not get raise" ((in 12 reviews)); "Good management, easy to deal with customers." ((in 11 reviews)); "Its okay though , good people" ((in 7 reviews)); "great colleagues but depending what department or account you are at." ((in 5 reviews))

What are the cons of working at Sykes according to real employee reviews?

"Low salary and less bonus incentives" ((in 28 reviews)); "Benefits were aligned to Sitel." ((in 5 reviews)); "no salary increase even if you performed" ((in 4 reviews)); "Job security is crucial especially if you are working for a client" ((in 3 reviews))

What are the top reviewed Sykes locations?

Edinburgh , Chester , Dartmouth

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Sykes

Sykes Reviews

3.3

66% would recommend to a friend

(259 total reviews)

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (259 reviews)

Ratings by demographic groups

Ethnic group

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Sykes has an employee rating of 3.3 out of 5 stars, based on 259 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

259 reviews

3.0

7 Jan 2024

Sykes

Finance business analyst

Recommend

CEO approval

Business outlook

Pros

Flexible working and when profits are high they put a lot back into social events for staff

Cons

Redundancies made in 2023 No on site catering facilities

1.0

24 May 2023

poor environment

Customer service

Recommend

CEO approval

Business outlook

Pros

no pros at working for sykes

Cons

awful load of work in certain accounts very low salary, below minimum wage

4.0

1 Nov 2024

Excellent

Trainer

Recommend

CEO approval

Business outlook

Pros

good support and training and benefits

Cons

Too far to travel each day

Viewing 1 - 3 of 259 Reviews

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