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Virgin Money Reviews

Updated 17 September 2017
78 reviews

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3.3
StarStarStarStarStar
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Jayne-Anne Gadhia
44 Ratings

78 Employee Reviews

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Pros
  • Very good benefits, everyone is heart like family (in 8 reviews)

  • Some great people who are genuinely committed to making a difference (in 5 reviews)

Cons
  • No work life balance, Branson would be ashamed (in 7 reviews)

  • A lot of the store managers are stuck in the Northern Rock mindset (in 9 reviews)

More Pros and Cons

  1. "Generally good role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Wolverhampton, England
    Former Employee - Customer Assistant in Wolverhampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Money full-time (More than 3 years)

    Pros

    Good benefits, pay reviews and bonus- depending on performance. Small teams which means good relationships with team. Nice modern offices, with good IT and in house systems. Nice face to face environment with customers

    Cons

    Little opportunity to progress as due to a small team there a limited amount of roles to be taken unless you willing to travel. There is travel required where you have to cover other areas of the business at short notice

    Advice to Management

    N/a


  2. "If you like a challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Money full-time

    Pros

    ever changing environment, good training available for those who look for it

    Cons

    If you want a quiet 9 to 5 job don't work here


  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Money full-time

    Pros

    plenty of overtime if you want it

    Cons

    add new skills but no pay rise

    Advice to Management

    look after the genuine staff


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Exciting Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Money part-time (More than a year)

    Pros

    Virgin Money manages to combine all the excitement of being part of the very cool Virgin empire with the career development opportunities of a substantial bank. Ethically the bank is first rate with enormous genuine attention paid to treating customers fairly and well and attending to the spirit not just the letter of regulation.

    Cons

    Like all well controlled financial services organisations there is not always as much empowerment of staff as there might be ...

    Advice to Management

    Trust people more .... and welcome challenge ...


  6. Helpful (2)

    "Stone Age Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Kendal, England
    Former Employee - Customer Advisor in Kendal, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Money (More than a year)

    Pros

    Met Richard Branson on my first trip to HQ

    Cons

    - Stone Age computer systems
    - They don't listen to what the customer wants... Online banking!
    - Pretends they don't sell to customers and that employees don't have targets, but managers push you to sell everything under the sun and you get into trouble if you don't push for 'targets'
    - A lot of the store managers are stuck in the Northern Rock mindset
    - Got told I would only be working 1 in 4 Saturdays each month, (the reason why I took the job so that I could have a better work life balance), in reality I ended up having one Saturday off roughly every two months.

    Advice to Management

    Become a better bank that really does make 'Everyone Better Off'... Currently it just seems that you're running our own show and not listening to employees


  7. Helpful (5)

    "Bonkers company, but good working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Gosforth, North East England, England
    Current Employee - Commercial Manager in Gosforth, North East England, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Virgin Money full-time (More than 3 years)

    Pros

    From what i have seen, a genuine effort to treat employees and customers better than your average bank.

    Cons

    Completely crazy CEO who hires and fires on a whim. Many of the board have been with the company since it was tiny and have absolutely no idea how to run a larger organisation. For a company that calls itself a "digital bank", investment in IT modernisation is miniscule.

    Advice to Management

    Get a CEO who actually knows how to run a bank.


  8. "Good people, give them the time to make you world class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Money (More than a year)

    Pros

    Great people

    decent working environment

    Strong brand, do their best to live the values

    real desire to build the business

    varied work, learn a lot

    Cons

    They just don't provide the resource to deliver. Most people are working long hours to deliver the BAU, which leaves little or no time to deliver the stuff that will take the company forward. It's not a capability gap (people I worked with were all fairly capable, no real deadwood), or a lack of desire to drive the business forward, just simply hours in the day.

    Come here to lean new and varied skills, meet interesting people. Try not to burn out / make allowances for the occasional fireworks from otherwise solid folk whose fuses have burnt low.

    Advice to Management

    You have capable staff - create the time for them to make you a real challenger.


  9. "Ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Money full-time

    Pros

    Good benefits great salry nice ppl

    Cons

    Nothing to complain bout great company

    Advice to Management

    Be less hirearical more fun


  10. Helpful (9)

    "Awful fake of a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Virgin Money full-time (More than 10 years)

    Pros

    Some nice people, some not so nice

    Cons

    Fakery, lies, double standards, and selfishness abounds. Upper management are appalling, and the CEO runs a dictatorship which is holding back the company greatly.

    Contracted hours mean NOTHING, and quite honestly, working the non-mandatory (but really mandatory) extra hours on a daily basis is modern day slavery since these people do not get paid for this! Very, very rarely do they get time in lieu.

    Also, please note that there are some very suspicious reviews on this site and others, so please beware. And don't forget that 1 star is the lowest that can be awarded, not 0 stars unfortunately

    Advice to Management

    Stop running the company as one of your own little vanity projects. These are people's lives and they are not slaves. Slavery is working for no money, so STOP making people do it!!


  11. Helpful (6)

    "Great People - Shame about the agenda!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Virgin Money full-time (More than 3 years)

    Pros

    Some great people who are genuinely committed to making a difference.
    Excellent benefits and salaries are among the best in the North East of England.
    Genuinely want to do doing the right thing by their people and the communities they serve.

    Cons

    Ultimately, there is 1 agenda that overrides all others, and that is the CEO's. You can probably say that about a lot of businesses, but sometimes decisions are taken purely to promote the profile of the CEO, not the business.

    They seem to be on a mission to become RBS - too many senior roles recruited externally are given to RBS people - which in itself isn't an issue as they are often experienced and intelligent, however culturally it is a major jolt as their approach and style is poles apart from the essence of Virgin.

    Advice to Management

    Advice to the board - either fully commit to becoming RBS and be honest with your people and the market about it, OR, stop it dead in it's tracks and focus on being the real challenger bank that you could be. However that would mean a change in direction, which means a change in CEO.


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