Virgin Money Reviews | Glassdoor.co.uk

Virgin Money Reviews

Updated 4 July 2018
96 reviews

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2.4
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Jayne-Anne Gadhia
55 Ratings

96 Employee Reviews

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Pros
  • "Very good benefits, everyone is heart like family" (in 8 reviews)

  • "Some great people who are genuinely committed to making a difference" (in 5 reviews)

Cons
  • "No work life balance, Branson would be ashamed" (in 7 reviews)

  • "A lot of the store managers are stuck in the Northern Rock mindset" (in 10 reviews)

More Pros and Cons

  1. "Exciting Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Money part-time (More than a year)

    Pros

    Virgin Money manages to combine all the excitement of being part of the very cool Virgin empire with the career development opportunities of a substantial bank. Ethically the bank is first rate with enormous genuine attention paid to treating customers fairly and well and attending to the spirit not just the letter of regulation.

    Cons

    Like all well controlled financial services organisations there is not always as much empowerment of staff as there might be ...

    Advice to Management

    Trust people more .... and welcome challenge ...


  2. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Newcastle upon Tyne, England
    Current Employee - Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Money full-time (More than 3 years)

    Pros

    Pay, office and city centre location

    Cons

    Leadership and lack of transparency

  3. Helpful (2)

    "you'll notice a smell when you walk through the door ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Advisor in Gosforth, North East England, England
    Current Employee - Mortgage Advisor in Gosforth, North East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Money full-time (More than 8 years)

    Pros

    some of the lockers have clothes pegs in them that you can put on your nose.

    Cons

    some of the lockers are empty, so nothing to put on your nose.

    Advice to Management

    there is a strong stink in the Gosforth mortgage advice department......this is actually the Team Leaders bad attitudes, they utterly STINK.....


  4. Helpful (1)

    "Selfish Rules - Managers/TL incompentant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Gosforth, North East England, England
    Former Employee - CSA - Customer Service Associate in Gosforth, North East England, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Virgin Money part-time (More than 8 years)

    Pros

    The non-management colleagues are excellent, working hard to be customers. The general knowledge of the ex-NR staff is top notch.

    Cons

    Work / Life balance is advertised, but if you have children do not apply to the company as you will be forced to but work before family - even the HR department agrees the managers ignore the rules as they get awarded for colleagues being at work.

    Their sickness rules forces you call in everyday, so when you are ill you have to crawl out of bed on multiple days instead of just once. Colleagues are constantly being placed on PIPs (report) for being sick more than three times in a year - for a example a female colleague lost her parent, had flu and morning sickness in one year and lost out on a bonus.

    The managers have no idea what a non-managers does, ask them a question and you are passed off to a knowledgable colleague.

    VM’s rating system rewards selfishness - colleagues that help customers and colleagues are been constantly been told off for wasting time.
    Whilst a colleague that closes tasks (incorrectly) and passes them on will be rewarded as they have high productivity.

    Managers and TLs constantly reward colleagues who “faces fit”, even to a point that their family members are favoured over more experienced and worthwhile colleagues.

    I could list more, but read the other reviews that rate the company at 1/2 will agree and expand on my criticisms.

    Advice to Management

    You rewarding system is so bad, get colleagues to vote who deserves the rewards - you will be surprised how wrong you are on who actually deserves that tiny bonus.


  5. Helpful (1)

    "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Money part-time

    Pros

    No pros all bad too much dishes

    Cons

    Too many dishes non stop its terrible a bank where you wash plates


  6. Helpful (1)

    "Unprofessional managers and not the best environment to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lounge Host in London, England
    Current Employee - Lounge Host in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Money part-time (Less than a year)

    Pros

    Lounge is different and can be a great temporary getaway.

    Cons

    Managers are lazy. Essentially you are a cleaner not a lounge host and training is nearly none existent. Worst place I have ever worked.

    Advice to Management

    Experienced managers should be encouraged to work here as it is not for the faint hearted.


  7. Helpful (1)

    "Digital team review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in Gosforth, North East England, England
    Former Employee - User Experience Designer in Gosforth, North East England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Money full-time (More than a year)

    Pros

    Wonderful team, some really interesting projects, good company extras

    Cons

    Strict working guidelines, difficult to implement anything

  8. Helpful (2)

    "Very bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Money full-time (Less than a year)

    Pros

    Not pros unless you are based in Newcastle

    Cons

    Benefits are very very very bad. Salary is very low with bonuses only given to few people as not all employees can have them...
    management is very poor and headoffice is even worse.
    No progression at all. They know who they want on the roll before they put out the vacancie. Everything is ‘virgin values’ but employees are treated like scum.

    Advice to Management

    Change managers. Honestly do... and other companies are paying much more to employees for doing the same job... new starters are getting paid more than current employees plus please just review your bonus schemes... it’s criminal how they work


  9. Helpful (1)

    "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The team working with you are very supportive of each other

    Cons

    If your face fits you are okay. Bonus structure is rubbish. How can someone who doesn't know you take part in a group discussion as to whether or not you will get a bonus. Staff in stores are kept to a minimum.

    Advice to Management

    Own manager to decide bonus
    Please put more staff in stores
    Update systems. Why have electronic systems and then have people give the same information manually. People want to get it right. To uphold the company name. So few staff that when the managers are trained there are not enough staff to allow one to one training. Almost here is the paperwork. Read it yourself. Little or no one to one training


  10. Helpful (1)

    "Executives better off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Virgin Money full-time (More than a year)

    Pros

    Not many pros - good public transport links and they are willing to take a chance on someone who has little experience but are knowledgeable. (Even if this is simply an excuse to pay under the odds)

    Cons

    Pay progression and reward scheme is unfair and a system of forced ranking in place. Remuneration does not fall in line with inflation or cost of living and it doesnt seem to matter how hard you work or which objectives you hit.
    There is little in the way of strategic direction from the board, all of whom seem far too comfortable deciving colleugues and dangling carrots while creaming the lions share of the profits.
    A disorganised and chaotic atmosphere ensues throughout. Technology is aincient with terms such as "mainframe" and "cobol" being commonplace. Much of the infrastructure is way overdue for replacement with end of life software and hardware all over the place and unaccounted for. In my opinion this is down to the caliber of tech support support staff and managers which I've found particularly poor, by far the worst I've ever experienced in my career.
    The working environment and facilities are just awful too. I've lost count of how many times I've had to report the smell of raw sewage and lack of proper ventilation.

    In short - Don't be fooled by the posh facade. No need to look much further past the pretty reception and meeting rooms to uncover the nightmare of a lingering 20th century hangover.

    Advice to Management

    Lead from the front and live by the company values.
    Actions speak louder words, act on your promises, earn respect.


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