1st round is a phone interview: • Give me a quick overview about yourself ~2 minutes. • Tell me about a time where you had a leadership role and what were the results. • Tell me about a complex problem that you had to solve, how did you go about solving it and what were the results. Case question – You’re a shift manager at a frozen yogurt shop. Another shift manager has developed the standard operating procedure (SOP) for cleaning a particular machine in the shop. While on duty, you see that one of your associates is not cleaning the machine according to the SOP. What do you do? ANSWER: Ask the associate why he is not cleaning the machine according to the SOP. Based upon his response, if the procedure he is following is both safe AND more effective than the current SOP, then as a manager it is your responsibility to determine if there is a way that the associate’s method can be implemented as a SOP. Math Problem – You supervise thirty associates in a facility. Two of those associates are indirect roles. The direct roles contribute 150 units/hour of production. If each associate is given two fifteen-minute breaks for every 8 -hour day, how many units can your associates produce in a forty-hour week? Second Round: On-site visit at one of the fulfillment centers. First thing, you'll receive approximately 15 minutes to solve a work-flow problem. From there you'll have two behavioral interviews and one interview where you walk the interviewer through your solution to the work-flow. He will change up some of the parameters and expect you to resolve the problem. After that you'll have a tour and meet some of the associates and managers at the facility. One good thing about the whole process is how quickly they get back to you about your status - I was invited for an on-site interview the same day after my phone interview, and offered a job one week after my on-site visit.