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      Expedia Group

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      Customer Service Interview

      26 Feb 2013
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Expedia Group (Las Vegas, NV) in Feb 2013

      Interview

      I did not actually get an interview with Expedia however I had quite an experience. Recently they opened a Tier 3 customer service vacancy in Las Vegas, NV , me and one of my best friends applied. I have such a long experience with travel agencies for so long and specially in all the software and GDS travel systems that Expedia uses. All of those skills were demonstrated in the resume. I waited for any communication from their side but had none. Only my friend -who was also a previous subordinate of mine and has far less experience- got an interview and an offer and when I asked him he revealed to me honestly that he has a connection in the HR department who arranged it for him. I was so frustrated that I did not at least get that protocol regular courtesy email to tell me that they have reviewed my resume and chose to go with other candidates. After that experience I decided that I wont look for any opportunities in that company because the way their HR is handling their business does not make me comfortable working in such an environment.

      Interview questions [1]

      Question 1

      Apparently you have to have a connection inside the HR.
      1 Answer
      1

      Other Customer Service interview reviews for Expedia Group

      Customer Service Interview

      29 May 2025
      Anonymous interview candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Expedia Group (London, England)

      Interview

      The interview process was smooth, well structured, starting with a phone screening followed by a virtual interview.. Overall the experience was positive, and communication from the recruitment team was clear and timely. Normal.

      Interview questions [1]

      Question 1

      tell me about yourself. Do you have experience with customer service?
      Answer question

      Customer Service Interview

      31 May 2024
      Anonymous interview candidate
      Athens, Athens, Attica
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Expedia Group (Athens, Athens, Attica)

      Interview

      Short and typical - 5 questions and then told us they will get in touch. The manager was very high nosed and did not offer eye contact. Asked for a glass of water and they rolled their eyes.

      Interview questions [1]

      Question 1

      How much do you value your managers feedback?
      Answer question

      Customer Service Interview

      17 Aug 2020
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Expedia Group

      Interview

      quick and easy phone interview with hr and a hiring manager. really friendly, basic questions, mainly about the role and my previous experience in a similar job. if you dont have much experience dont be put off as they are very supportive

      Interview questions [1]

      Question 1

      previous experience including various examples
      Answer question

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