I applied through a staffing agency. The process took 2 days. I interviewed at Genentech (San Francisco, CA) in Nov 2017
Interview
Phone interview with case manager supervisor (about 20 mins) As long as you prepare for the interview, it will be easy. be prepared to early because they called me 30 mins early. (I think they got mixed up with the time)
Interview questions [1]
Question 1
Customer service questions, behavior questions, and team relations questions.
Be prepared to give examples of each of those categories. Also ask you if you have experience using Mac computers.
I applied online. The process took 2 weeks. I interviewed at Genentech
Interview
There are usually two rounds with different set of managers. Sometimes they will bring in a full time employee in the panel too. Usually there’s around five questions surrounding the competencies. From my experience with multiple interviews, they really want you to focus on what you did, your behavior, or thought process in achieving your results.
Interview questions [1]
Question 1
Name a time where you had a difficult customer. What was the results?
Not a great atmosphere when your a temporary worker. Almost all the benefits and fun perks go to full time employees. They treat you very differently if you are a temp.
Interview questions [1]
Question 1
What would you do in a difficult situation related to customer service
First part of the interview process is recording yourself answering some questions and scenarios. The recording lets you choose when to start. You won't be able to go back and change what you say.
Interview questions [1]
Question 1
What would you do in this situation (changes) and why are you qualified?
