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      Enterprise Technical Solutions/Support Engineer Interview

      9 Mar 2010
      Anonymous interview candidate
      Mountain View, CA

      Other Enterprise Technical Solutions/Support Engineer interview reviews for Google

      Enterprise Technical Solutions Support Engineer Interview

      23 Nov 2010
      Anonymous interview candidate
      No offer
      Positive experience
      No offer
      Neutral experience
      Average interview

      Application

      The process took 1 week. I interviewed at Google (Mountain View, CA) in Jan 2010

      Interview

      Had a recruiter called in and asked to fill in an questionnaire. Questionnaire was technical and customer support oriented ( Detailed HTTP, DNS, sample tcpdump output, what happens when u type google.com in a browser, and customer support related questions.) Recruiter asked about various other details and availability. she had a technical phone interview setup later that week. It was one of the manager from the Support group. Phone interview was more of technical, background discussion and customer support related experience. overall it was a good experience though questions were easy enough, i was not thoroughly prepared for questions. This was supposed to be a Technical Screening phone interview later there would have been a in depth technical phone interview and an onsite interview. But didnt clear the screening technical phone interview, will try sometime later......

      Interview questions [4]

      Question 1

      how does tcp connection is intiated and terminated?
      1 Answer

      Question 2

      Explain about ARP, DNS, DHCP, HTTP? explain wrt osi layer model what happens when u type google.com in the browsser?
      1 Answer

      Question 3

      what happens exactly when traceroute command is issued?
      2 Answers

      Question 4

      how wud u handle an irate customer?
      1 Answer
      2
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Google in Oct 2010

      Interview

      In response to my application, I was sent a questionnaire by email (within a couple of days, I think). I was busy, so it took me about a week to complete and send it back. Again, within a day or two, I got a call back and an interview was scheduled. The person scheduling the interview lacked polish, I thought, but the hiring manager was quite pleasant. Here are some of the questions I remember: Linux How do you stop a process in Linux? What does Ctrl-C actually do? What is ln? What is the difference between a soft and a hard link? Networking What is a Default Gateway? How does a tcp connection start up? What do these http codes stand for 200? 401? 500? Tell me about a difficult case you resolved.
      1

      Enterprise Solution Technical Support Engineer Interview

      22 Oct 2010
      Anonymous interview candidate
      Mountain View, CA
      No offer
      Neutral experience
      Easy interview

      Application

      The process took 3 days. I interviewed at Google (Mountain View, CA) in Oct 2010

      Interview

      1st phone interview. Asked about basic linux administration questions, DNS, DHCP, Mailing protocols, and Networking protocols.