I applied through an employee referral. The process took 5 days. I interviewed at H&M (New York, NY) in Feb 2011
Interview
Basic questions were asked. They wanted to find out about my past experiences, weaknesses, strengths, and more basic stuff, nothing to advanced. It was an easy interview and basically anyone should be able to get the job if they come across as hardworking and happy to work with customers efficiently, as well as working as a team with other employees effectively.
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
"The interview process went smoothly and I felt confident in my answers. I made sure to mention my customer service experience and I felt I connected well with both the interviewers and the other candidates in the group."
