I applied online. The process took 3 weeks. I interviewed at Primark (Milton Keynes, England) in Mar 2019
Interview
I applied for a position at the new Milton Keynes store (opening April).
I applied on the Primark careers website and carried out the online assessments, which were really straightforward. I then received an email about two weeks later asking me to book in for a 30 minute slot on one of their recruitment days (which was in a week's time).
I found Glassdoor really helpful in preparing for my interview and I felt so confident going in there. I'm a student and have quite a bit of retail experience, but don't think it would matter too much if you didn't have much experience as the questions could be answered with school examples.
I was interviewed 1:1 by a supervisor of another store as the Milton Keynes one hasn't open yet. I was in a room with around 5 other people being interviewed at the same time as me by other Primark supervisors. The lady who interviewed me was so lovely. She asked for my CV (make sure you bring this with you - maybe bring a cover letter too) and my passport. I was told to bring proof of my National Insurance but was told she didn't need this.
After this, all the questions she asked were written on a piece of paper that all the other interviewers in the room were reading from and she wrote the answers I gave down on this sheet of paper. To start with, she asked for availability- as I applied for a full time (40 hours) position she said that these shifts are Monday-Friday and the hours are between 7am and 7pm. She asked if I had any pre-booked holidays and told me that the pay(£7.38 per hour if aged 24 and under and £7.83 if 25 or over), although national minimum wage is increasing so I imagine this will go up to £7.70 for 24 and under and £8.21 for 25 and over.
She then had a quick read through my CV and asked a few of the questions on the sheet - she pick and chose which ones she asked based on my experience and uni. She didn't ask any questions like "what would you do if a customer had seen a blue dress she likes..." etc - I'd seen a few of these on Glassdoor but she didn't ask these. There were quite a few "give me an example of a time where you..." questions so make sure you prepare for these- she asked some follow ups to my answers too (e.g. when asked about a time I worked well in a team, she asked what did I do to make sure we succeeded as a group).
The interview lasted around 15-20 mins and as long as you have answers prepared for all the questions people on Glassdoor have previously posted you'll be absolutely fine. Even if a question comes up that you haven't prepared for I don't think it would be held against you too much if you stumbled a bit. There were times where I gave quite full answers and she onlt wrote a few key words down. I think if you try and emphasise the fact that you want to work in a very fast-paced environment and you're really friendly and can work in a team you'll do great!
I haven't actually received an offer yet and have been told I'll find out via email within 10 days whether or not I was successful. She did say the next stage was a four hour induction in which I can give my references, get my uniform, sort out hours etc so I'm feeling really hopeful!
Applied for the position through the company's career website. My application was successfully shortlisted, and I was invited to attend an in-person interview to discuss my suitability for the role.
Interview questions [1]
Question 1
What does customer service mean to you?
What do you know about Primark?
Why you want to work at Primark?
Tell me about a time when you took difficult decision?
Was good not too hard.
Normal questions that you’d expect in any retail interview to be honest.
Questions such as why do you want to work here and what’s your biggest weakness and so o.
I applied online. I interviewed at Primark in Jun 2026
Interview
Simple competency questions and also availability questions etc. , easy enough to answer, lovely lady interviewing me, overall good experience even if you dont get an offer god experience to do.
Interview questions [1]
Question 1
Tell me about a time you had to make a difficult decision and how you dealt with it.