I applied online. The process took 4 days. I interviewed at UnitedHealth Group in Jul 2011
Interview
The entire process was very fast paced. Within two hours of me applying to the position, I already had heard from a recruiter to schedule an online assessment. After I took the assessment, I was emailed to schedule a traditional interview. The recruiter I met for the first interview was very welcoming, not intimidating at all. She and I immediately built a rapport. My second interview was with a Customer Service Supervisor. That interview was also great; I got to understand my duties for the position as well as learn more about the company's achievements.
Interview questions [1]
Question 1
There really wasn't anything too difficult or unexpected. All questions I received were clear, concise and straight to the point.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
