Interview Process The process began with a short phone call with a hiring officer, followed by a task to complete within three days. After that, I had a final interview with two team leaders. Both were very approachable, and the questions were designed to get to know me rather than to put me on the spot. I was able to answer them either right away or after a moment of thought, which made the experience feel fair and comfortable. However, it seems that the process has since changed and now typically consists of just one interview combined with a task while the interviewer is in the same room.

I applied for this role in mid April and received an auto-reply saying they’d get back within 5 working days. Cute. I only heard back weeks later, and it took until END May just to get scheduled for an interview, after being passed around with zero urgency. I was then given a take-home assignment with a 2–3 day deadline, involving open-ended email and phone support scenarios. I completed everything on time and prepared thoroughly. Then comes the interview, The interviewer was checked out, barely interested, and just went through a list of templated questions like she’d rather be anywhere else. Zero effort to engage, zero energy and honestly, it felt like I was the one interviewing them. And if you thought the wait for the first reply was long, buckle up lol. Even the rejection took forever to arrive. No updates. No feedback. Just radio silence until they felt like circling back. After all their branding about "customer obsession" and valuing people? It’s giving empty marketing buzzwords. They eventually said they were moving forward with candidates “more aligned.” Yet strangely, the same role is still open months later. Guess they’re still looking for someone who reads minds and does cartwheels. All I’ll say is: If this is how they treat potential hires, I’m not sure how they treat actual employees. Proceed with caution or better yet, don’t.