After my initial application, I was moved through the process quickly. The second step was a technical assessment consisting of generic math problems, word problems, and a standard typing test. After passing this assessment, I moved to the third step. The third step was a prerecorded video interview. It had 12 questions and seemed easy enough. However, they do not give you much time to prepare to answer these questions. The STAR method is dated and it is what they recommend you use to progress through the video interview. The audio playback from my video was very quiet and for a segment of the interview, my camera froze. I was unable to stop the interview and attempt to fix it on my end. They say that an actual recruiter goes through your video interview but I don’t believe this to be the case. I got a generic rejection email at 4AM the following day. I highly doubt a real human being was watching my video in the early morning hours for a customer service position. If you’re going to require people to record a video for an interview, at least make sure the platform is stable and resumable in the event of technology being technology.

The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.