Role: IT Support Engineer

Location: Stockley Park, Uxbridge

About KEYENCE

Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

We have been listed on Forbes “The World’s Most Innovative Companies” Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Job Specification:

• Management and support of IT equipment and phones for all staff

• Being the first point of contact and support for all IT issues that arise

• IT infrastructure and security across Keyence UK & Ireland’s offices

• The ordering and inventory control including, but not limited to IT and phone equipment

• Installation of IT workstations via software distribution (PC systems, laptops and company software)

• Support of problems with various Microsoft components

• Various IT projects including new system implementation

• Basic level network infrastructure support and management

• Management of AzureAD, Intune, Windows 11 and Office365. With escalation when required.

• IT supplier related activities e.g., Procurement

Personal Requirements:

• Genuine passion for IT — you follow new technologies and are committed to building a long-term career in the field

• Attention to detail and logical

• Excellent verbal and written communication skills to interact with users and escalate issues effectively

• Proactive and have Interest in project work

• Flexible and resilient

• Strong time management and able to effectively prioritise tasks

• Strong analytical and Problem-solving skills

• Ability to work independently and as part of a team

• Eager to continually learn and stay current with developments in IT

• Integrity: The role requires appropriate handling of confidential, sensitive information

Qualifications and Experience:

• Degree educated (IT/Business with IT/Computer Science)

• Able to effectively analyse and communicate data

• Successful management of projects within previous role

• Experience working in a corporate IT environment supporting end users

• 1+ Years in a 2nd line support role or equivalent IT Support Experience

• CompTIA Network+ or similar required

• Must hold a full driving licence

Package:

• Starting Salary £33,000 + £2,700 Area Allowance (Total £35,700)

• Quarterly Bonus (Guaranteed £4k in year one)

• Advanced Company Pension

• Life Cover

• Private Healthcare (including subsidised Gym Membership)

• Full Expensed Travel and Accommodation