Working at O2 |

O2 Overview

Slough, Berkshire, South East England, England
5001 to 10000 employees
Subsidiary or Business Segment
Cable, Internet & Telephone Providers
£5 to £10 billion (GBP) per year
O2 is the commercial brand of Telefónica UK Limited and is the mobile network operator with the highest customer satisfaction in the UK according to The Institute of Customer Service. O2 was also awarded Best Network Coverage in 2018 by uSwitch. With over 32 million ... Read more

Mission: There are over 6,700 of us at O2. We’re all different but at the core, we are all the same, we love what we do - whether that's surprising our customers, providing them with support, or coming up with ideas for ‘the next big thing&rsquo ... Read more

Glassdoor Awards

Best Places to Work: 2020 (#27), 2019 (#29), 2018 (#35)

Top CEOs: 2019 (#13), 2018 (#49)

Company Updates

  • Today is O2's Q4 and end of 2019 results day! �� #BestNetworkCoverage

  • Here at O2, we offer a wide range of benefits. John Cain has decided to upskill himself and gain the latest accreditation for his area of the business #O2Benefits

See AllSee All

O2 – Why Work With Us?

Thriving Together for our customers and our people

We’re more than just a network; we’re a way to live better with technology. We give our customers the best new tech on our award-winning network and it’s those very customers that shape us. We get to know them, how they use their mobile and listen to their feedback to give them more of what they want; and then some. And it’s the same with our employees. Because our people are our greatest asset, we’ll ensure you have all the knowledge, tools and support you need to excel, as well as rewards, perks, and personal development opportunities.

With over 6,700 of us at O2, we have a very unique and diverse employee base. We’re all different but at the core, we all love what we do - whether we’re surprising our customers, offering the best support, or coming up with ideas for ‘the next big thing’. With all kinds of career routes, maybe you’re exactly the talent we’re after – so take a deep breath, your career is about to go to exciting new places.

 But our customers only get to see part of our business.

Our customers may think of us as just a mobile network, but there’s so much more going on behind the scenes that only our people get to see. We’ve all kinds of people in loads of different roles in our Stores up and down the UK, at our offices throughout the country and at our Head Office in Slough – everything from Retail, Customer Services, HR, Marketing, Finance, Digital, Legal and much more

We’re full of surprises at our Head Office, including freshly brewed Starbucks coffee, a canteen with restaurant-quality food, and even an in-house gym. There’s also scope to join our family via our parent company Telefónica and our partnership businesses Tesco Mobile and GiffGaff.  

You can be the guide our customers need, whether it's online, on the phone or in store.  Our retail team bring tech to life for our customers and help show them new and improved ways to shop, learn, play and talk. They fill our customer’s minds with new and exciting possibilities and showcase apps & services that transform how they use their devices. Every day is a chance to show our customers how they can live better with tech and to make every day better through personal experiences that count.  

At O2 we want to change the face of retail. We want our stores to be an airy and cool place to be for our customers and our people. That’s why we created our Flagships, with stores in Manchester, Birmingham, Liverpool and London, with more planned for the future. 


A whole new world of learning


At O2 we invest in the development of our people through our revolutionary learning platform O2 Campus. We’re setting the bar and offering our people digital and personalised learning they can’t get anywhere else in the industry.  Creating personal learning experiences that count every day.

We are accredited with the Learning and Performance Institute.  This is a quality badge from the largest global professional Learning and Development body and something that we are really proud of.

O2 Campus

O2 Campus is a place where you can connect, learn and grow.  It’s a whole new world of learning which helps us to continually develop our greatest asset which is our people 

It also gives us flexible, exciting, personalised and purposeful learning which underpins our brilliant employee experience and creates a high performing culture that will help to see o2 into the future.

Available to everyone


O2 Campus offers something for everyone. 

We have specialised content designed to help solve business challenges, we have our Academies that enable us to help support our business strategy and then we have our Core learning which is designed to help our people develop on a daily basis, be it learning around what it is like to work at o2, our products and propositions or self-development.  

Wherever you work in O2 we have personalised digital learning experiences for everyone. 

Giving you more

We want to develop our people by pushing them to their learning limits.

We have four Academies – leadership, marketing, technical and sales. Here we nurture our people with more specific skills, providing them with the most relevant role based learning and trusted training around. We don’t stop there. For our specialists in the business, that can be anything from  apprentices, technicians to legal, they are all given the support they need through our specialised academy.

There truly is something for everyone on o2 Campus. 

Our partnerships

O2 Campus has partnered with some great companies such as LinkedIn Learning, plural sight and M-pirical. This means we can offer our people access to their full online library of content, for free! So if you want to learn how to play the piano, write code or just brush up on some quick excel tips, it’s all there for you.

O2 Campus is there for both professional and personal development.

Our benefits are like a sweetshop. You can pick and mix.

And there’s something for everyone.

When you join O2 you get a salary and bonus that are up there with the best in the market, as well as a pension and a generous holiday allowance a year (pro rata). But it’s the employee benefits we offer that make us really stand out – and that list of benefits goes on and on. And on and on and on. Take a look below at some of the flexible benefits you can pick and choose from to create a benefits package that’s right for you at a time that suits you:

Buy or sell up to 5 days’ holiday a year – so you can go on an extra-long break or earn some extra cash
Critical illness insurance – to provide peace of mind
Cycle to work scheme – to help you get to work the green way
Dental insurance – that will put a smile on your face
Our O2 Extras - our own discount site giving exclusive discounts from over 800 retailers
Health assessment – to look after your wellbeing
Health cash plan – get cashback on your everyday healthcare costs and more
Learning fund – we’ll contribute to your learning from flying lessons to Zumba classes
Travel insurance – that won’t break the bank.
Car allowance – depending on the role

Our pension scheme

It may be a long way off and your pension may not be the first benefit you think about, but we’ve put together an amazing award-winning pension scheme that means we’ll look after you, even when you’ve stopped working here. Now that we’ve got your attention, here are just some of the benefits you could enjoy if you join our pension plan:

• We don’t just match employee contributions – in some cases we double them.
• You’ll get 5x life assurance cover to provide peace of mind for you and your family.
• You’ll benefit from free income protection and enhanced sick cover.
• You won’t pay income tax on your contributions and if you pay them through salary sacrifice, you’ll pay less tax and national insurance.

Take a look here for more information on our pension plan and why it could be the best in the industry.

O2 extras

We told you we offer more. Here are just some of the special treats that will make your life better outside of work:

  • Exclusive pre-sales offers and competitions - you can get first dibs on tickets for events at The O2 in London and O2 Academy venues across the UK
  • Staff discounts for you, your friends & family – so you can make the most of our mobile world
  • Health & wellbeing programme – wide-ranging support to keep you in tiptop physical and mental health
  • Counselling & advisory support - for when you need it the most
  • O2 Extras - special offers on the things that matter to you.


Work/Life Balance  

At O2 we won’t make you choose between your family and career. Life isn’t all about work, so we’ll help you enjoy the best of both worlds with a healthy work/life balance to ensure you won’t miss those special moments. We encourage our people to take up all kinds of flexible working options, such as:

• Working from different locations if the role allows
• Full or part-time hours
• Paid maternity, paternity & adoption leave - 14 weeks full time pay for everyone at O2 - click here to find out more Parental-Leave
• Paid time out for fostering and fertility treatment

We also have a variety of family friendly policies. We even put on different family fun days too, with plenty of activities to keep the kids busy.


 Diversity. Inclusion. Being valued for who you are.

It’s a way of life here. It has to be. It takes all kinds of characters to help us think differently and meet the diverse needs of our customers.

We love having a diverse team of people who bring new ideas and different strengths and perspectives to the party. Techies. Leaders. Bold thinkers. Supreme organisers. We’re on a journey together. So, we all have the same opportunities to grow, succeed and be more. Working with and learning from people from all walks of life makes every day an adventure.

Passionate about diversity and inclusion, we treat everyone fairly and equally. You’ll be able to be yourself. And you’ll enjoy fair pay, equal prospects and individual career development. Not to mention flexible working and a healthy/work life balance. For our early careers, we’ve even started having ‘blind’ interviews to make sure we assess the person - not their CV!

Equality. Diversity. Inclusion. Fairness. This is how we roll. Whoever you are – O2 has a place for you.

Proud at O2

Inclusive. Diverse. Proud.

25 million customers. 7,000 employees. Each one of us unique in our own way. O2’s LGBTQ network has been evolving this year, you will know us for our Pride events but at the same time as celebrating our diversity and inclusivity externally we’ve been reviewing our internal focus, objectives and plan for the year ahead.  Our plan has a strong theme to be more diverse, more inclusive and continue to support our ‘everyone to bring their whole selves to work’ strategy.  That’s why we are changing our name and now stand strong as Proud at O2. 

We are Proud to be part of a company that has an open culture and people at the centre of our success but we still have work to do.  Our plan will support everyone to be Proud of who they are and how they choose to identify. We want to reach out beyond our main offices and share our stories and support our people, friends or family members who wish to stand proud on their behalf. 

One of the things that we are really Proud of is that we have created a toolkit for our people and managers to support individuals who are going through or considering starting a gender transition journey. As part of our commitment to promoting inclusion in the workplace, this toolkit will make sure all of our managers are fully prepared to support transitioning employees as we continue to build an environment where all employees, regardless of their gender identity, feel comfortable coming to work and being themselves.

We are Proud at o2.  

BAME Network

We believe our BAME network plays a key role in enabling O2 to truly represent its customers but it is also important to us that we embrace the cultural differences that it brings. We want to create greater opportunities for our BAME employees to ensure that they can be the best that they can be. Our ambition is to drive greater representation, support the development and progression of our BAME employees and help to build an inclusive culture.

Women's Network

We see the Women's Network as a platform, a resource and a community for like-minded people (whatever your gender, background and race) to be empowered, together. We have a big focus on development, networking, family, inspiration and health and wellbeing.

We're very proud to support Step into STEM. A 7 month mentoring and work insight programme funded and supported by O2, BT, Vodafone and Ericsson to give female students access to professionals in science, technology, engineering & maths sectors.

We're a growing group of passionate people who believe that equality is best.

This year we’re looking to increase our footprint (and recruit more men), but for now we want to make sure that Network members feel supported and that we grow together.

Social Mobility

We're also a champion member of the Social Mobility Business Compact, meaning we're dedicated to democratising access to opportunity and making sure everyone has the chance to fulfil their potential, whatever their background. 

To find out more about Social Mobility and why it's important to us, please click here.

O2 Reviews

  • Featured Review

    "Great place to be"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Leader in Hull, England
    Current Employee - Assistant Store Leader in Hull, England
    Positive Outlook
    No opinion of CEO

    I have been working at O2 full-time (More than 5 years)


    Targets that are extremely touch and go but when achieving them incredibly rewarding.


    Longer hours due to the nature of phone sales.

    Advice to Management

    Be prepared to commit.

See All 510 Reviews

O2 Photos

O2 photo of: Conference
O2 photo of: Pride in London 2019
O2 photo of: Pride in London 2019
O2 photo of: O2 lets Laura be a mum to her little boy
O2 photo of: Mark and Laura going through Guru appointments for the day
O2 photo of: Stacey, a Store Leader, prepping the team for the day ahead
See All PhotosSee All

O2 Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    The interview was really smooth and I got a good chance to talk about myself and showcase what I'm about. Seems like they look into your personality a lot which I thought was good.

    Interview Questions

    • How would you deal with a difficult customer?   1 Answer
See All 102 Interviews

O2 Awards & Accolades

  • 2020 Glassdoor Best Places to Work, Glassdoor Employees Choice Award, 2020
  • Internal Learning Solution of the Year category at the Learning Award (pxl program), The Learning Awards, 2020
  • u switch best network coverage, u switch, 2020
  • Corporate National Partnership Champion, Charity Times, 2017
  • Best Outdoor Poster, The Drum, 2017
See More

Work at O2? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate