Working at O2 |

O2 Overview

Slough, Berkshire, South East England, England
5001 to 10000 employees
Subsidiary or Business Segment
Cable, Internet & Telephone Provider
$5 to $10 billion (USD) per year
O2 is the commercial brand of Telefónica UK Limited and is the mobile network operator with the highest customer satisfaction in the UK according to The Institute of Customer Service. O2 was also awarded Best Network Coverage in 2018 by uSwitch. With over 32 million ... Read more

Mission: There are over 7,000 of us at O2. We’re all very different. And we all love what we do - whether we’re surprising our customers in our stores or creating the next big thing at our head office. Every day is an adventure. There’s always a real buzz ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#35)

Top CEOs: 2018 (#49)

Company Updates

  • Our Career Returners Programme will help you to get a job with our Business Ops team.

    O2 Career Returners

    Location: Slough, London, Leeds, Preston Brook Start date: September 2018 (returnship); various (supported hiring) 14 week returnship + supported hiring roles Programme: Looking for more than just a job? A place with more perks, support and possibilities? Then get ready to enjoy more of what you need, want and love.

  • Bill Eyres, our Director of Corporate Responsibility and Sustainability, has been talking about our partnership with the NSPCC and keeping children safe online.

    Keeping our kids safe online

    Three years ago, O2 recognised that online safety was one of the top concerns for our customers - and particularly parents - across the UK. So we joined forces with the NSPCC to help equip them with the knowledge, skills and confidence to help keep their children safe online.

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O2 – Why Work For Us?

More for you, our customers and our colleagues

That’s how we roll. We provide much more than mobile phones and networks. We get to know our customers and give them what they want and plenty more besides. Priority rewards. Extras. Perks. All kinds of good stuff. It’s the same with our colleagues. You’ll be more than a number. We’ll get to know what makes you tick and make sure your career, rewards and development all flex to fit around you.

Mobile phones are people’s lives. How long could you live without yours? And what’s on them makes them as unique as their owners. It’s our job to unlock new possibilities. To make sure people’s mobiles are gifts that keep on giving. And to help our customers laugh, learn, shop, explore and keep in touch more.

There are over 7,000 of us at O2. We’re all very different. And we all love what we do - whether we’re surprising our customers in our stores or creating the next big thing at our head office. Every day is an adventure. There’s always a real buzz about the place. And we’re on the lookout for more great talent. A choice of benefits. The latest gizmos. Bright ideas. All kinds of career routes. You could enjoy all of these things and more at O2.

 But our customers only get to see part of our business.

There’s lots more going on behind the scenes. HR. Marketing. Finance. Digital. Legal. We’ve all kinds of people in loads of different roles at our regional offices and Head Office in Slough. This is where strategies are shaped, big decisions are made and things run like a well-oiled machine.

Beyond O2, there’s also scope to join our parent company Telefónica and our partnership businesses Tesco Mobile and giffgaff. We’re full of surprises. Explore more and find the job that suits you down to the ground.

Be the guide our customers need

Online or in  store - our retail team is on the frontline of offering our customers more. We bring life to tech. We fill minds with exciting new possibilities. We showcase the apps and services that transform the way people shop, learn, play and talk. Every single day we can’t wait to show over 1 million customers cool things and what their mobiles can do. 

We love our customers. And they love us right back. All of our retail teams are passionate about sharing their knowhow and providing brilliant customer experiences. You’ll enjoy a pretty good experience too with no limits to what you can achieve. So check out where you could fit right in and keep moving up and up. 

Everything you want in a career

To find out more about the roles we have in Store, our recruitment process and how we are changing the face of Retail please visit

Our benefits are like a sweetshop. You can pick and mix.

And there’s something for everyone.

We’ve made sure our basic salaries and bonuses are up there with the best in the market. But it’s the benefits we offer – that make us really stand out. We’ve made sure there’s more for you. The list goes on and on.

We offer competitive salaries, bonuses, a pension and 23 days’ holiday a year (pro rata). Then there are flexible benefits you can pick and choose from to create the package that’s just right for you. These include such things as: 

  • Buy or sell up to 5 days’ holidaya year – so you can go on an extra long break or earn some extra cash
  • Childcare vouchers – to help with the costs of looking after little ones
  • Critical illness insurance – to provide peace of mind
  • Cycle to work scheme – to help you get to work the green way
  • Dental insurance – that will put a smile on your face
  • Discounted gym membership (depending on location) – to help you keep fit and healthy
  • Health assessment – to look after your wellbeing
  • Health cash plan – get cashback on your everyday healthcare costs and more
  • Learning fund – we’ll contribute to your learning from flying lessons to Zumba classes
  • Shopping vouchers – save money with great discounts on supermarkets and high street retailers
  • Travel insurance – that won’t break the bank.

Our pension scheme

OK so it may be a long way off yet. And your pension may not be the first benefit you think about. But we’ve put together an amazing, award-winning pension scheme that offers you more. You see, we’ll look after you, even when you’ve stopped working here. What are we talking about? These are just some of the benefits you could enjoy if you join our pension plan:

  • We don’t just match employee contributions – in some cases we double them. You could benefit from up to 11.5% employer contributions, which could go a long way to building up your pension pot.
  • You’ll get 5x life assurance cover to provide peace of mind for you and your family.
  • It comes with free income protection and enhanced sick cover.
  • You won’t pay income tax on your contributions and if you pay them through salary sacrifice, you’ll pay less tax and national insurance.

What’s all the fuss about? Just take a look at - it’s packed full of info about our pension plan.

O2 extras

We told you we offer more. Here are just some of the special treats that will make your life better outside of work:

  • Exclusive pre-sales offers and competitions - you can get first dibs on tickets for events at The O2 in London and O2 Academy venues across the UK
  • Staff discounts for you, your friends & family – so you can make the most of our mobile world
  • Health & wellbeing programme – wide-ranging support to keep you in tiptop physical and mental health
  • Counselling & advisory support - for when you need it the most
  • O2 More - special offers on the things that matter to you.

Our flexible working  

At O2 we won’t make you choose between your family and career. We’ll help you enjoy the best of both worlds with a healthy work/life balance. So you won’t miss those special moments. Life isn’t all work, work, work. So we encourage our people to take up all kinds of flexible working options:

  • Full & part-time hours
  • Career breaks
  • Paid maternity, paternity & adoption leave
  • Paid time out for fostering and fertility treatment

We also have a variety of family friendly policies. And we put on different family fun days too. There are plenty of activities to keep the kids busy. And you can join in the fun with seasonal goodies, festive food & drink and special visits. 

 Diversity. Inclusion. Being valued for who you are.

It’s a way of life here. It has to be. It takes all kinds of characters to help us think differently and meet the diverse needs of our customers.

We love having a diverse team of people who bring new ideas and different strengths and perspectives to the party. Techies. Leaders. Bold thinkers. Supreme organisers. We’re on a journey together. So, we all have the same opportunities to grow, succeed and be more. Working with and learning from people from all walks of life makes every day an adventure.

Passionate about diversity and inclusion, we treat everyone fairly and equally. You’ll be able to be yourself. And you’ll enjoy fair pay, equal prospects and individual career development. Not to mention flexible working and a healthy/work life balance. For our early careers, we’ve even started having ‘blind’ interviews to make sure we assess the person - not their CV!

Equality. Diversity. Inclusion. Fairness. This is how we roll. Whoever you are – O2 has a place for you.

Proud at O2

Inclusive. Diverse. Proud.

25 million customers. 7,000 employees. Each one of us unique in our own way. O2’s LGBTQ network has been evolving this year, you will know us for our Pride events but at the same time as celebrating our diversity and inclusivity externally we’ve been reviewing our internal focus, objectives and plan for the year ahead.  Our plan has a strong theme to be more diverse, more inclusive and continue to support our ‘everyone to bring their whole selves to work’ strategy.  That’s why we are changing our name and now stand strong as Proud at O2. 

We are Proud to be part of a company that has an open culture and people at the centre of our success but we still have work to do.  Our plan will support everyone to be Proud of who they are and how they choose to identify. We want to reach out beyond our main offices and share our stories and support our people, friends or family members who wish to stand proud on their behalf. We are Proud at O2.

Work Your Way 

Fancy a job that's personally rewarding and generously rewarded?
At O2, we give more. More possibilities. More support. More perks. For our customers and our people. 


Women's Network

We see the Women's Network as a platform, a resource and a community for like-minded people (whatever your gender, background and race) to be empowered, together. We have a big focus on development, networking, family, inspiration and health and wellbeing.

We're very proud to support Step into STEM. A 7 month mentoring and work insight programme funded and supported by O2, BT, Vodafone and Ericsson to give female students access to professionals in science, technology, engineering & maths sectors.

We're a growing group of passionate people who believe that equality is best.

This year we’re looking to increase our footprint (and recruit more men), but for now we want to make sure that Network members feel supported and that we grow together.

Social Mobility

We're also a champion member of the Social Mobility Business Compact, meaning we're dedicated to democratising access to opportunity and making sure everyone has the chance to fulfil their potential, whatever their background. 

To find out more about Social Mobility and why it's important to us, please click here.

O2 Reviews

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  • Featured Review

    Helpful (4)

    "Best job I've ever had"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Cardiff, Wales
    Former Employee - Sales Advisor in Cardiff, Wales
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 3 years)


    I worked for O2 for 4 years, started off part time in my home town, then they offered me a position in a store closer to my university and supported me throughout my degree and when I had finished.

    They have great employee perks
    Fantastic training scheme
    Progress is always available is you are always supported
    You get support from the manufactures of the devices as well
    Very good wage - even better if you can get overtime
    Fantastic days out and meetings - they always keep you in the loop!


    I actually do not think I have a bad thing to say about this place!

    Advice to Management

    Keep doing what you are doing, I enjoyed my time at this company and whilst it didn't offer me my forever job, I'd go back in a heart beat!

See All 199 Reviews

O2 Photos

O2 photo of: Thank You
O2 photo of: Stores Roadshows
O2 photo of: Stores Roadshows
O2 photo of: Stores Roadshows
O2 photo of: Stores Roadshows
O2 photo of: Stores Roadshow
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O2 Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Human Resources Change Interview

    Anonymous Interview Candidate in Slough, Berkshire, South East England, England
    No Offer
    Positive Experience
    Average Interview


    I applied through a staffing agency. I interviewed at O2 (Slough, Berkshire, South East England, England) in August 2017.


    I initially had a phone interview with the Senior HR Recruitment Advisor and they were extremely helpful. I then completed an online video interview which in comparison to other video interviews I have completed, this was by far the most relaxed one as they allow good amount of time to complete and even the option to record your answer the second time.
    I was then accepted for a face to face interview with two of the HR managers and that was overall very relaxed however I did lack more of the knowledge they required from a HR Change employee and I had just graduated.

    Interview Questions

    • Tell me about a time where you had to manage a project. What were the tools you used to organise yourself?   Answer Question
See All 59 Interviews

O2 Awards & Accolades

  • Corporate National Partnership Champion, Charity Times, 2017
  • Glassdoor’s Employees’ Choice Award - Top 50 Medium Sized Companies, Glassdoor Employees Choice Award, 2017
  • Worlds most admired telecommunications companies, Fortune, 2018
  • Glassdoor Best Places to Work, Glassdoor, 2018
  • u switch best network coverage, u switch, 2018
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