O2 Reviews
Updated Oct 19, 2021
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Found 580 of over 914 reviews
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Recommend to a Friend
Approve of CEO
Mark Evans
280 Ratings
Pros
"O2 has a fantastic flexible working scheme allowing you to manage work & personal life" (in 75 reviews)
"Flexibility and great work / life balance" (in 45 reviews)
Cons
"Working long hours as the store is in shopping center" (in 15 reviews)
"The business is very focused in Head Office, (Slough) meaning lots of early starts and very late finishes" (in 13 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee★★★★★
Pros
Culture, people, opportunity, commercial package
Cons
There are no cons to highlight
Thank you for leaving such a lovely review that makes us really happy. Thank you for being part of TeamO2.
- Former Employee, more than 3 years★★★★★
Pros
Good pay! Interesting job always something different.
Cons
Progression, no much room to move into to.
O2 Response
Thank you for taking the time to leave a review, we do appreciate it. Working in Retail no 2 days are ever the same and great to see that you experienced that when you worked with us. It is an interesting role with lots of variety dealing with our customers but also learning about and playing with the new tech. In terms of progression, not sure when you worked with us but we do promote internal mobility as we want our people to develop their careers with us and just last year, we ran a talent programme where 36 of our Stores team moved in to Head Office roles which was fantastic to see. We hope your career is going well.
- Current Employee, less than 1 year★★★★★
Pros
No commission so you aren't focused on selling an iPhone 13 to everyone and your pay is always consistent. 100% Staff airtime discount. 25% Staff accessory discount.
Cons
A very buggy and slow intranet system.
O2 Response
Thank you for taking the time to leave a review of your time with us, we really do appreciate it. Great to see the positives that you have highlighted and the staff discounts that are available. It is pleasing to see that you understand the importance of selling individually to the customers based on their needs rather than having specific targets for certain phones which can then ultimately remove that focus. Thank you for being part of TeamO2.
- Current Employee★★★★★
Pros
great culture, flexible, positive energy
Cons
None that I can think of
O2 Response
Thank you for leaving such a nice review and your title says it all for us, Great place to work. Thank you for being part of TeamO2, without our people O2 would not be the great place it is.
- Current Employee, more than 3 years★★★★★
Pros
Flexible working during covid Some genuinely great and talented people making the best of a bad situation Nice benefits Was a genuinely lovely place to work post merger
Cons
Toxic, gossipy environment Cliquey management Talent is exploited instead of rewarded Overworked to an unhealthy and unsustainable level post merger Box ticking D&I and Wellbeing Career opportunities via nepotism
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Flexibility, work/life balance, Leadership, Pay, Inclusive, social . . .
Cons
Career progression More opportunities across business
Continue readingO2 Response
Thank you for taking the time to leave a review and it is great to see that you have so many positives working here, that makes us really happy as it is our people, like you, that truly make O2 the great place it is to work. In terms of career progression all of our roles are advertised internally so please do keep an eye out there but also speak to your Line Manager to see how they can support you. Thank you for being part of #TeamO2.
- Current Employee, more than 3 years★★★★★
Pros
Product discounts, dynamic and exciting campaigns
Cons
Parts of the organisation stuck in old-school thinking
O2 Response
Thank you for taking the time to leave a review, we really do appreciate it. We do work in a fast paced environment and as you say we have the opportunity to work on really exciting campaigns and we believe this is one of the elements that make O2 a great place to work as we are always innovating and looking at ways that we can continue to deliver industry leading propositions for our customers. We hope you are keeping well and thank you for being part of TeamO2.
- Current Employee★★★★★
Pros
- get some nice customers - get to really practice your skills
Cons
- there is not enough things we can do for client loyalty and it is difficult to let the customers know that they don't get anything for being a loyal customer for many years.
Continue readingO2 Response
Thank you for taking the time to leave a review and it is great to see you have mentioned a number of positives of your time with us. In terms of your cons, we will take your feedback on board but might be an idea to speak to your Store Leader/Regional Leader on this. We are always looking at ways of working and ideas so they will be able to flag this higher up and see what the art of the possible maybe. Thank you for being part of TeamO2.
- Former Employee, more than 8 years★★★★★
Pros
Was a fun culture - and I loved my team.
Cons
They pay male staff more than female staff - and the pressure could be oppressive.
Continue readingO2 Response
At O2 we welcome all feedback, so thanks for taking the time to leave a review. We’re really pleased to read, that you have highlighted that our people culture was fun and that you loved your team. We believe our people are key to our customer experience and the success of our business. We’ll be the first to say there’s always room for improvement, and it’s interesting to read your view on areas you think we could do better. We take Gender pay gap very seriously here & will continue to work with our exec-sponsors and Gender Equality & Women’s Network to drive change. This has been our focus and will remain a key focus as we come together as VirginMediaO2. Please find a link that will take you to our gender pay gap information where you will see that we have main great progress and we will continue to move this forward. https://static-www.o2.co.uk/sites/default/files/2020-08/Pay%20Gap%20Report_2020_V2.pdf
- Current Employee★★★★★
Pros
Attractive corporate culture Great technical environment
Cons
Varying competence of middle management
O2 Response
Thank you for taking the time to leave a review and we are really pleased to hear that you feel it is a great company to work for. Thank you for being part of TeamO2.
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