ASOS Reviews

For a company where it's shop window and everything behind it relies totally on IT, the directors seem to know soo little about IT and as a result have gone through a chain of hiring sociopath to sociopath to be in charge of large parts of or all of IT over the years. They want a new, interesting company like ASOS to be linked to their career and use big names of other (often much more stuffy) business to get in through the door, then pull the IT department back into the 20th century. The worst one was a recent CIO hire who started with a statement of intent of who they are and what they want to and don't want to do. Very quickly each of these promises was broken. Even worse, heads under them were replaced by people they had worked with in every company from the past 6-10 years of their career. These people were not brought in on merit. The result was a very strong cult of personality driving people out of the company, a swelling contract budget (more mates brought in) and importantly very little credible, long term value to the business. Having worked at the company for a long time it made me sick to see such a sought after and popular company get taken in by these people. Not unusual I know but HR really are the pits, smiling assassins but dressed up to the nines.

Worse place I have ever worked in my life. They treat you like a child in primary school, the Team Leaders are absolutely useless have no idea what they are doing all they do is walk around looking for answers as they are clueless. If you want to work in a company where you want to progress DO NOT apply for ASOS as 90% off the Team Leaders have come from other companies and have not been a Customer Care Advisor before. They watch everything you do like Big Brother there will give you stupid one to one meeting which is completely pointless and irrelevant. They FORCE you to call customers even though you have told them you ain’t comfortable doing them as you not familiar with all the processes yet, when in actual fact it’s the Team Leaders job to do it. When a member of staff has been sacked or had there probation extended everyone knows about it. The Team Leader I had was a BULLY he use to shout at us when we are not hitting our targets we couldn’t even book a holiday with out being questioned he wants to know why we are taking the holiday and we have to ask him for a holiday even though it has been authorised already. Also was told to kiss the top managers bum to keep my job. When you have made a minor mistake they bring you into a room in front of everyone and tell you off like a child couldn’t wait to leave this company. AVOID ASOS