Benchmark Mortgage reviews about "management"

63% positive business outlook

Reviews by job title

20 reviews
3.0
9 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Remote, remote, and remote, and ummm remote

Cons

Management, drama, lay offs, favoritism

avatar
Benchmark Mortgage Response
2y
Thank you for sharing your experience with us. We're sorry to hear about the cons you mentioned. Navigating a work environment that is affected by layoffs, management issues, and interpersonal conflicts can be tough. We do have an open door policy and encourage employees to speak with management and/or Human Resources regarding their concerns so we can address the specific issues encountered and offer guidance on next steps. Every workplace has its challenges, and we are committed to continuously improving ours and aligning ourselves with our Core Values of Positive Attitude, Relationships, Success, Excellence and Dynamism.
5.0
7 Jun 2022

Best places to work

Recommend
CEO approval
Business outlook

Pros

Training is detailed so you are comfortable with your tasks Management eager to help Everyone works as a team Pleasant staff and Management

Cons

None. No cons at the moment

5.0
12 Apr 2022

Amazing Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been with Benchmark for a few months now and can already see the Zest and team work from everyone I have come in contact with. Management as well as co workers want you to succeed. Best place I have worked. I am happy to be a part of the Benchmark team!

Cons

None that I can see

3.0
6 Oct 2023

Drinking the Kool-Aid

Recommend
CEO approval
Business outlook

Pros

They make strong relationships with their branch people, so they have some great loyalty from the field.

Cons

Most of the management members and branches, have a "better than you" attitude. They expect you to keep your opinions to yourself. They do not promote women or minorities very often. At anytime senior management might call you and cuss you out on a conference call in front of several other people, or invite you to their office, talk down to you and threaten to fire you. They have a drink the kool-aid mentality, some of the branches even "advertise" this exact saying: "drinking the kool-aid". They pay below market and during years when things were great, and they talked about the company having their best years ever - they either didn't bonus or issued low bonuses.

avatar
Benchmark Mortgage Response
2y
Thank you for taking the time to share your feedback. We appreciate your honesty about your experience. We strive to create a positive and inclusive work environment for all employees and it sounds like we've fallen short. To address some of your concerns, specifically: Compensation: We do review our pay practices on a regular basis to ensure that we are competitive with the industry. We encourage employees to speak with their manager or HR to understand their compensation plans. Promotions: We are proud to say that in 2023, over 50% of our promotions have been women, and we are partnering with NAMMBA to improve our diversity practices so that we can better serve underserved communities. We believe in providing equal growth opportunities for all of our employees, and are open to ideas that contribute to a more inclusive workplace.. Management behavior: We take concerns over how employees are treated very seriously. If you are comfortable doing so, please reach out to our HR department so we can have more details about what you experienced so that we can address them appropriately. Your feedback can help us ensure a positive and healthy work environment for all. Again, thank you for your feedback. We can't maintain continuous improvement without it.
5.0
9 May 2023

Happy to be here

Recommend
CEO approval
Business outlook

Pros

They have world class underwriters! It has made my job so much better and more enjoyable to work with knowledgeable and helpful underwriters. Their upper management is very open to feedback. I've provided feedback on process improvements, and I get timely replies and some things have already been implemented.

Cons

Closing process is different than I'm used to and could use some streamlining.

5.0
5 Aug 2024

Excellent PTO Benefits

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous time off, thorough training, casual workplace, convenient location, supportive management.

Cons

Nothing bad to say about them

3.0
3 Mar 2025

Ok

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid financial company, effective process

Cons

Management has lost focus on their people. They used to treat us like family, now we are no more than disposable employees

5.0
7 Jul 2022

solid company

Recommend
CEO approval
Business outlook

Pros

Little micro management, ability to learn and grow

Cons

none- can be long hours-but thats expected in the mortgage industry.

5.0
15 Mar 2024
Recommend
CEO approval
Business outlook

Pros

This company is incredibly nimble with closing a loan. Management is thoughtful and the support staff is always there to help.

Cons

I can't think of any.

Viewing 1 - 3 of 20 Reviews

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