E-Cigarette Direct Reviews | Glassdoor.co.uk

E-Cigarette Direct Reviews

Updated 6 Sep 2019

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Found 25 reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
93%
Recommend to a Friend
91%
Approve of CEO
E-Cigarette Direct CEO Jon Nelsey (no image)
Jon Nelsey
20 Ratings
  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor 
    Recommends

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Friendly family feel, good discount hours initially offered fabulous, fun job

    Cons

    No way to progress or any additional hours unless I can work full time which is disappointing from a family ethic company- which is Not helpful to working mums. Sometimes contradictory. Not paying anything additional if you need to travel to other stores far away when you would need to work far more hours than normal factoring in travel

    Advice to Management

    Look at the staff you have and how you could utilise them in additional ways or for career progression.

    E-Cigarette Direct2019-09-06

    E-Cigarette Direct Response

    September 9, 2019

    Thanks for taking the time to leave us a review. It’s good to hear that your job is fun and that we have a friendly family feel. It’s great that you are interested in progressing your career with us, so we encourage you to discuss this with your Area Manager and also our Learning ...

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  2. "Relaxed and friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Developer in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    Friendly and welcoming staff who are always willing to help Low-stress environment whilst providing sufficiently stimulating work Great coffee! Flexible working on a given day (start between 8 and 10, finish between 4 and 6) in head office

    Cons

    Not a full flexi-time setup No option to work from home Could offer more holidays

    E-Cigarette Direct2019-07-02

    E-Cigarette Direct Response

    July 23, 2019

    Thanks for reviewing us! It’s great to hear that you think we are a friendly, helpful bunch and that you enjoy our taste in coffee! Thanks for letting us know that more flexible working options and an increase in holiday entitlement is something that would make a positive impact. ...

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  3. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for more than 8 years

    Pros

    Good working environment. Supportive team with everyone willing to help each other. Good pay. Been off work on maternity for a year and have had a very warm welcome back.

    Cons

    Fast changing environment with lots of new products to learn about all the time.

    E-Cigarette Direct2019-03-18

    E-Cigarette Direct Response

    March 20, 2019

    Firstly welcome back to the team! We missed you and are so happy to have you back. Secondly, thanks for taking the time to review us. We are pleased to hear that you think the pay is good and the team is supportive, we wouldn’t have it any other way. We are growing quickly and ...

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  4. "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Swansea, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E-Cigarette Direct full-time for more than a year

    Pros

    Being around vaping products Shop teams are fun Wages are good

    Cons

    Lone working Don't always get a break which you get deducted for. Focuses on there new wholesale company more than there shops. Treated like school kids by area management Your opinions are worthless to directors. False hopes off progression. Lots of carrot dangling to get you where they want you.

    Advice to Management

    Treat your staff the way you used do. Don't let area managers treat the staff like school kids. Listen to your staff and not through surveys! Actually come and see us.

    E-Cigarette Direct2019-03-12

    E-Cigarette Direct Response

    March 15, 2019

    Thank you for taking the time to leave feedback and whilst we’re glad to hear that you think the pay is good and store teams work well together, we are sorry to hear that you feel that you weren’t always listened to. As you know, we encourage feedback in many forms from our quarterly ...

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  5. "What a wonderful place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for more than a year

    Pros

    I have worked for ECD since September 2017 after being with my previous company for 5 years and I can confidently say this is the best company I have ever worked for. They genuinely care about you and your well being, offer great perks and opportunities and most importantly, trust us as employees! They want to help people develop in their role as well as offering support in and out of the workplace. The company have... great core values that resonate with me and I feel proud to work for such a brilliant company.

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    Cons

    There aren't many, however lone working in store is the one that springs to mind. This doesn't happen often (mainly covering holiday/days off etc) but it can be a lonely from time to time. Bonus can also be quite hard to achieve if you don't feel everyone in your store is putting in the same effort but area managers are so open and easy to talk to that this could be remedied with a little help from them.

    Advice to Management

    Keep making this a great place to work, its brilliant to watch the company evolve!

    E-Cigarette Direct2019-02-06

    E-Cigarette Direct Response

    February 14, 2019

    Thank you for leaving such a heartfelt review, it has really made us smile! We love to hear that you are proud to work for ECD . We understand that lone working can make staff a bit glum and we do try to avoid it wherever possible. But don’t forget you can drop us a line or call ...

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  6. "90 days in and loving it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    After recently passing my probation in my current role, I felt I had the experience necessary to comment on the pros and cons of the company, and not only is ECD the most professional company that I've encountered in the vaping industry, they are also the kindest and the most supportive. Huge focus on development and the bigger picture, and a refreshing outlook on customer service, rather than on hard sales. I... couldn't ask for a better role or a better team.

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    Cons

    None - a great company that I'm proud to work for.

    Advice to Management

    Keep up the good work.

    E-Cigarette Direct2018-12-21

    E-Cigarette Direct Response

    January 2, 2019

    Aww, thanks for such a lovely review and congratulations on passing your probation! We are so glad that you are enjoying your role and working with our team. We are amazed to hear that you don’t have any cons at all, so if you do think of anything now or in the future, please email ...

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  7. "E-Cigarette review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Llanelli, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time for less than a year

    Pros

    Great management, Great staff, Good pay, Staff Discount, Communication. This the best company I have worked for and I have great pride in servicing customer everyday here. The training is great and your able to learn a lot about products and apply your own advice for a customer.

    Cons

    Part time decent but wish it could be full time, that will come in time though. Also holiday approval needed to be quicker as well, as you have to book way in advance to hopefully get the time of confirmed. Managers do there best though so its not really a con.

    Advice to Management

    None

    E-Cigarette Direct2018-12-04

    E-Cigarette Direct Response

    December 10, 2018

    Thank you for leaving us feedback. We are so pleased to hear that you take such pride in your work with us and that you have enjoyed your training. We understand your point regarding booking holiday, the nature of being part of a small team can mean that sometimes we have to plan ...

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  8. "Retail Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Neath, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    From day one I have felt welcomed with open arms, and I can honestly say it is the best company I have ever worked for. It values it's employees and the work you do for them, they are very easy going and definitely support your needs.

    Cons

    I don't have any cons with the company, I am more than with all the work they do to make me and others feel at home.

    Advice to Management

    No advice, just keep up the hard work! You're all lovely.

    E-Cigarette Direct2018-11-06

    E-Cigarette Direct Response

    November 26, 2018

    Thank you for leaving us such a great review! We are so happy to hear that you enjoy working with us. We love welcoming new colleagues to the ECD family, as we know it is our people that make us a success. We wish you all the best in your career with us.

  9. "Growing fast with family value roots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for more than a year

    Pros

    Very flexible and supportive Management and HR. One of the best basic wages on the high street. Very friendly staff, with various origin stories and a depth of compassion and empathy for everyone. Good working hours. The company tries it's best to keep to core values even with a forever changing Industry. It is a sales environment but honesty and customer care is at the top of the daily expectations. You can... and will make a positive difference to someone's life be it health or financially, i know i have on more occasions than i could count.

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    Cons

    Due to the structure of some of the stores promotion isn't really a possibility (But is possible if you are willing to travel) Can be working on your own from time to time ( that's either a positive or a negative) Bonus system sometimes feels unsustainable or unfair sometimes, But hey if you put the effort in you can get a bonus!!!

    Advice to Management

    Not much advice really it is a growing business and need's to evolve. Just keep in mind staff Moral overall.

    E-Cigarette Direct2018-10-21

    E-Cigarette Direct Response

    October 23, 2018

    Thank you for taking the time to write such a thoughtful review. We appreciate hearing about your personal experiences. You've identified that we are growing quickly which presents its challenges, we always appreciate and encourage feedback on how we can maintain great moral as we ...

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  10. "Employee in Carmarthenshire, Wales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Carmarthen, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time for less than a year

    Pros

    An amazing atmosphere, you will be hard pressed to find a job filled with so many people that remember that at core we are only human. As long as we work as a team and do our best in a competent manner everything is really good, if you make a mistake and contact the team regarding the area you made a mistake in, it's all good because they will help you all the way to the end. A++ to the job.

    Cons

    "You must enter at least 5 words for Cons." Glassdoor is asking me to write cons when there are none.

    Advice to Management

    Keep up the good work, never seen a brighter group of people in my 20 years of working life in different area's of trade than you lot.

    E-Cigarette Direct2018-08-31

    E-Cigarette Direct Response

    September 3, 2018

    Thank you for taking the time to review us. We really appreciate your comments and are delighted to hear you’re enjoying your experience here! We are really proud to operate a no blame culture and are so pleased that you feel that we are living up to our expectations. We feel ...

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Found 25 reviews