Body Shop - ‘bums on seats’ mentality - Principal Consultant Capco Employee Review

To suggest that the promotion process takes no account of client feedback does not make sense. The capability to deliver good service and build strong relations with clients is one of the key criteria we assess in the promotion round, as well as your capability to build relations internally, work as a team and contribute to the firm and our culture. We take lots of steps to ensure that the assessment process is based on a fair and objective assessment including an app-supported feedback gathering exercise, a roundtable approach to the final rating and any promotion to ensure it is a collective decision and a platform for staff to raise any concerns or challenges on the process. We are sorry to hear that you find your work dull and we would encourage you to reach out to your Coach, HR Business Partner or Resourcing team to discuss what opportunities are available. There are a wealth of projects available in the firm and channels in place so you can discuss how to best align project allocation to your strengths and career goals. Clearly placing staff in roles where they are motivated and engaged is best for the firm and the client. The firm’s performance and growth in advance of competitors suggests that the comments on our standing with clients is misguided. The firm has strong and deep relationships with a large number of blue-chip clients in FS based on trust and mutual respect.