O2 O2 Guru Reviews | Glassdoor.co.uk

O2 O2 Guru Reviews

Updated 18 May 2018
5 reviews

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O2 Guru

4.1
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Employee Reviews

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Pros
  • "Great work life balance where they will happily let you book holidays off whenever you need them" (in 19 reviews)

  • "O2 supports flexible working and allows you to maintain a healthy work-life balance" (in 27 reviews)

Cons
  • "senior management are awful to work with" (in 5 reviews)

  • "No work-life balance and frustrating internal processes" (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - O2 Guru in Leeds, England
    Current Employee - O2 Guru in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O2 full-time (More than 3 years)

    Pros

    Great work life balance where they will happily let you book holidays off whenever you need them
    You pay increases with every year you’ve worked there
    Good commission structure
    Great additional bonuses to be make through their internal competition page (I won 250 pound headphones)
    You can have a laugh and a joke with your colleagues and people you are selling to
    Management actually listen to any suggestions you have
    Uniform is polo shirt, hoodie, blue jeans and trainers
    Music in store is pretty decent
    Targets are realistic
    Within franchise you get to meet all of the top management and your MD who actually remember your name
    They’ll always take internal staff members for progression rather than going externally
    The hours are consistent with a monthly rota
    Can request certain days off that you want
    The list goes on but ultimately it’s a great place to work, I left for another job for 3 weeks and ended up coming back.

    Cons

    Would be nice to wear black jeans instead of blue
    Sometimes area managers can be a bit too pushy to upper management and causes a bad atmosphere within the store
    The differences between franchise and retail is noticeable (retail get company phones and franchise don’t)
    Retail staff members will actively slate franchise stores to customers and refuse to return any contracts even though we’re all o2 stores

    Advice to Management

    Keep up the good work

    O2 Response

    21 May 2018 – Social Media Specialist

    Thank you for taking the time to leave a review. It's nice to see you returned to work for us after just 3 weeks, this shows what a great company we are to work for. Your list of pros are fantastic... More


  2. "Made me who I am"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - O2 Guru
    Former Employee - O2 Guru
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 8 years)

    Pros

    Forward thinking, like to do things differently,

    Cons

    Moving company owned stores to franchise was a terrible idea, sometimes too busy innovating to hit the key things customers want at the time,

    O2 Response

    16 Apr 2018 – Resourcing Consultant

    What a lovely title for your review, that does make us feel special and we are glad that we have played a part in your career development. We do appreciate your feedback and with regards to your... More

  3. "Not a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - O2 Guru in London, England
    Current Employee - O2 Guru in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at O2 full-time (Less than a year)

    Pros

    Good benefits, good support and they make sure to hire people who are competent.

    Cons

    O2 retail is not a career, it takes absolutely ages to get anywhere up the ladder and the compensation is minimal.

    Advice to Management

    Listen to your team.

    O2 Response

    9 Feb 2018 – Resourcing Consultant

    Thank you for taking the time to leave a review, we really do appreciate your feedback. Great to see that you have highlighted your positives on working with us, we agree that our benefits are a... More


  4. "O2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - O2 Guru in Newport, Newport, Wales
    Current Employee - O2 Guru in Newport, Newport, Wales
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at O2 full-time (More than a year)

    Pros

    Meeting new people and dealing with different situations everyday.

    Cons

    Long hours in certain stores but overall enjoyable.

    Advice to Management

    Bonuses are calculated in an odd way. I want to know what I can earn not memorize a million percentages of this and that and the other that I COULD be earning.

    O2 Response

    4 Sep 2017 – Resourcing Consultant

    Thank you for taking the time to leave a review - your opinion really does matter to us. Great to hear that you love meeting new people in the role that you do and dealing with different situations... More


  5. Helpful (3)

    "Stressful but rewarding, they suck you into the brand. Usual retail negatives but generally decent towards employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - O2 Guru
    Former Employee - O2 Guru
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O2 full-time (More than 10 years)

    Pros

    Re: retail store- Interesting job, lots of new tech to play with. Always changing. Achievable bonus. If you're smart there's extra money to be made in vouchers & quality performance incentives. Stable job (many staff with over 10 years service). Progression opportunities exist. Flexible benefits. Full sick pay. Staff discount.

    Cons

    Stressful. You'll deal with a lot of issues and complaints. Some people are very emotionally attached to their phones and when there's a problem they can on occasion behave quite inappropriately. There are quite a few different sales targets, requirements and measures to juggle which can seem daunting but with practice it'll get easier. Can be very busy job, some locations quieter than others. Work most weekends/bank holidays. No holidays allowed in December. There is a constant pressure to sell. Training & accreditation platforms exist but they're more box ticking than useful.

    Advice to Management

    Keep it simple, you have a tendency to overcomplicate things. This goes all the way up the ladder. How many plates can you spin before you drop one? Can you see how this is making you less productive?