Primark Reviews

3.5

64% would recommend to a friend

(12,146 total reviews)
avatar

Eoin Tonge

61% approve of CEO

46% positive business outlook

Primark has an employee rating of 3.5 out of 5 stars, based on 12,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primark employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

12K reviews
1.0
16 Sept 2012
Recommend
CEO approval
Business outlook

Pros

I met some really good friends in Primark. Working in this messy and busy store does give you some great experience. If you can work in Primark, you can work in any shop.

Cons

No staff discount. No double time (except an extra £1 or something for working on Boxing Day and 2nd January). No Christmas night out paid for. No uniform allowance. Extremely messy customers. Many of the customers are disrespectful to staff and do things they would never do in other stores. Noticeable divide between staff and management.

1.0
26 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Pay is alright and youget staff discount. Thats it

Cons

Store mangers treat middle management with utter contempt and bully you repeatedly. They then expect you to give the same treatment to the retail staff or you get it twice as badly. They give you totally unachievable tasks with impossible deadlines then insist on offering you 'feedback' (basically bullying) when you can't do it. They then try to brow beat you into working extra hours for no extra pay and you won't get the time back, all to try and complete what they want. When they demand you work late, or out of hours, existing commitments or responsibilities are never taken into account - if you refuse, you're given 'feedback' (bullied) until you agree. The entire store culture is about bullying the staff and treating them like dirt. Everything is written up (they call it a counselling) often without just cause, but it you point this out, you'll get one yourself. I was bullied by my deportment manager, store assistant manager and store manager, with no support and no adjustments despite me having additional needs. I was bullied relentlessly for months until I had a nervous breakdown and have been signed off ever since. The store opened a year ago and has lost over half its managers and nearly all of its original team of retail staff because no one wants to stay there, Really don't work for this company, it's just not worth it. This job has ruined my life

5.0
5 May 2016
Recommend
CEO approval
Business outlook

Pros

You meet so many nice people! In my experience the managers were really nice but were 'firm but fair' when needed to be, which is obviously a good thing. If you're looking at a shop floor associate, there is lots to do and the managers usually let you socialise, just as long as you're putting in effort doing your fair/assigned bit. You are praised for your hard work. You also get to work on tills (could be for 5 minutes, could be for an hour - completely dependant on how busy it is when they call you on) which is a nice change from tidying all the time.

Cons

Some shifts you may just be folding t-shirts for a solid 4 hours which does get very tedious. Just before I left they bought in a new (old) system which made it harder to get overtime (which I personally didn't need as I had 2 jobs at the time but I know the other staff wasn't best pleased)

Viewing 1 - 3 of 12,146 Reviews

Glassdoor has 15,848 Primark reviews submitted anonymously by Primark employees. Read employee reviews and ratings on Glassdoor to decide if Primark is right for you.