Relay Payments Reviews

3.4

54% would recommend to a friend

(121 total reviews)
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Ryan Droege

72% approve of CEO

55% positive business outlook

Relay Payments has an employee rating of 3.4 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Relay Payments employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

121 reviews
5.0
15 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Everyone is a contributor, and every employee is given a lot of trust and autonomy to get the job done. Great opportunity to make an impact. Leadership and executives are very in tuned with all aspects of the business, and make themselves available for team members for questions and concerns. The business is making a direct impact on the economy- and it is a great feeling to help an underserved industry. The team at Relay is constantly gaining feedback from the team and getting 360 feedback for managers to continuously improve the culture.

Cons

As with any start-up, Relay is moving very quickly and there are constant changes to the way things can be done.

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Relay Payments Response
2y
You’ve captured so much of what we set out to accomplish when we first started thinking about an intentional, people-first culture. We appreciate all of your hard work and your thoughtful review.
1.0
22 Sept 2022
Recommend
CEO approval
Business outlook

Pros

401K and vision, dental, life insurance.

Cons

The kool-aid presented at orientation paints a great picture, but it stops there. It’s telling how they claim to be fast paced environment yet processes and projects take months in execution if not completely abandoned or ignored. If they mean fast paced in the sense of being disorganized, understaffed, stressed out and unappreciative, then yes, it is fast paced. Your humanity and imagination will be diminished with leaderships expectations of spinning wool into gold with the little resources and training provided. Gatekeeping and favoritism cultures thrive here. "We are all owners" is one of the perks. It’s interesting how you are constantly reminded that you are an owner of the company and then get unrealistic metrics put upon you causing everyone to scramble to fix the poor money-hemorrhaging decisions made by leadership to save face with "the Board". Any sense of autonomy is nonexistent in these micromanaged sweatshop conditions because “the Board” has their foot on leaderships neck and leadership has no problem throwing you (the owners) off the ship. No real growth opportunities. Any growth seen was lateral moves. Don't count on advancing here. Pay is below market value. "We're in it together" until you are seen as disposable.

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Relay Payments Response
2y
We’d say we hear your feedback, but not sure if you’d believe us. :) Nevertheless, we appreciate you sharing your perspective. The truth is that we promoted 20 team members last year alone, so it stands to reason that there are a lot of team members who thrive when given the opportunity to own the work (this is much more than a “perk” - it’s part of the fabric of our DNA at Relay). We certainly wish you the best of luck.
2.0
31 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Really nice office with catered lunches Generally enjoyable people to work with Work life balance

Cons

-Executive culture is toxic and non-inclusive. Expect to be talked down to as if you are a child. Had an executive tell the whole sales team on a call that we better not be on our phones or emails because she is watching who doesn’t pay attention. -New products lack development and resources. Imagine selling finance technology with next to no integrations into accounting and operations systems. Expect to be saying it’s on the roadmap on every single call. -Non strategic hiring with very high turnover and frequent layoffs. Throw new hires at the wall and see who sticks.

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Relay Payments Response
2y
Although our results tell a different story, we respect your perspective and wish you the best.
Viewing 1 - 3 of 121 Reviews

Glassdoor has 121 Relay Payments reviews submitted anonymously by Relay Payments employees. Read employee reviews and ratings on Glassdoor to decide if Relay Payments is right for you.