SAP Customer Success Manager (CSM) reviews

4.4

90% would recommend to a friend

(42 total reviews)
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Christian Klein

88% approve of CEO

71% positive business outlook

Customer Success Manager (CSM) employees have rated SAP with 4.4 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. SAP is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

42 reviews
5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good pay Great work life balance Culture and people are phenomenal

Cons

Pay raises are typically underwhelming and as such you see many people try to "boomerang" by accepting a job elsewhere to get a pay raise before coming back There are many different jobs within SAP. However, it feels like it is much easier to find a lateral move than a move that acts as a promotion here.

Viewing 1 - 3 of 42 Reviews

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