5 Feb 2026
Saga Group Service Delivery Agent reviews
3.8
16% would recommend to a friend
Mike Hazell
Not enough data to show CEO approval
12% positive business outlook
Reviews by job title
8 reviews
3.0
16 Nov 2024
Nice people shame about the pay
Current employee, more than 3 years
Folkestone, England
Recommend
CEO approval
Business outlook
Pros
- fully remote - lovely colleagues and managers - used to have good earning potential
Cons
- since Saga have outsourced a lot of their calls to South Africa there is no longer time and a half overtime and commission has been dramatically reduced. - lots of micromanagement over petty targets like marketing consent for example. - inconsistent QA means it’s hard to get commission.
1.0
3 Sept 2024
A Last Resort: Consider Only if You're Desperate
Former employee, more than 3 years
Hastings, East Sussex, South East England, England
Recommend
CEO approval
Business outlook
Pros
Reliable Paycheck: At the very least, you can count on a steady paycheck. Work-from-Home Flexibility: The option to work remotely provides some degree of work-life balance and flexibility.
Cons
Overbearing Micromanagement: The level of control is suffocating—you can’t even use the restroom without them noticing. It feels like every move is monitored. Disappointing Commission Structure: The commission system is far from motivating. The rewards don't reflect the effort put in, making it hard to feel valued for your contributions. Uninspiring Leadership: The management lacks insight and creativity. Promotions seem to be based solely on tenure or blind obedience rather than talent or performance.
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