Support.com reviews about "people"

HR and Upper Staff like the CEO or other High-ups would never be there to talk to or be truthful. Job security was always a worry year to year.

Low Pay. I can't think of anything else.

In the last few years, after the change of the regional and local management in the middle east region, the company culture has transformed into a biased and unhealthy work environment with negative and hostile behaviour from the management including staff bullying, discrimination, and exclusion. Team members are treated unfairly based mainly on their nationality. People are hired, promoted and supported only if they carry the same nationality of the regional director and the local manager. If you are not part of their small circle, then no matter how talented you are, or how hard you work, you have no chance to grow in the company. The regional HR team is aware of this situation; however, they choose to look the other way.

Same issues as any remote job

After training, people were less likely to answer your questions. Everything was done over chat and you couldn’t get in touch with management when you needed.

Constant influx and parent company is toxic

After 35 years in the working world I would say hands down it was the worst experience of any company I been associated with. After five years and 50,000 calls... don't expect a raise. You will be micromanaged every minute you work. And expect a review with your stupervisor every week to criticize everything you said on every call. Have a big tolerance for being criticized.

The pay is terrible, among the lowest in the industry. There are no pay increases for seniority or inflation, the only way to make more is to get promoted but then you're still stuck at that pay. You won't get promoted past Senior Supervisor. You could move into training or recruitment but the pay scales there are the same. You'll work with a hodgepodge of tools both in-house and 3rd-party, constantly fiddling to get them to work together correctly.

Size reduction. No raises unless promoted.