Swinton Insurance Reviews | Glassdoor.co.uk

Swinton Insurance Reviews

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Found 340 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
33%
Recommend to a Friend
39%
Approve of CEO
Swinton Insurance CEO Gilles Normand
Gilles Normand
180 Ratings
Pros
Cons
  • "6 months in call centre considered experienced(in 18 reviews)

  • "Head office location not the easiest to get to(in 17 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Good working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Manchester, England
    Recommends
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 2 years

    Pros

    Great training Great people Flexible working hours

    Cons

    Processes change too often No commission structure but expected to sell

    Swinton Insurance2018-09-09

    Swinton Insurance Response

    September 19, 2018Social Media Manager

    Thank you for your comments, we are glad you enjoy working with us at Swinton. We understand that it has been a difficult time due to the changes at Swinton, but these have been an essential part of a review of how we operate. This has meant we needed to make some difficult decisions ...

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  2. "Things only getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 2 years

    Pros

    Really feels like positive changes are happening, especially over the past few weeks. I work in the Contact Centre and it used to be quite clicky with some of the big bosses. However it really feels like the new 'big bosses' want to make things better.

    Cons

    Non really at the minute

    Advice to Management

    Please keep speaking to us!

    Swinton Insurance2019-05-09
  3. Helpful (2)

    "The Futures Bright in the Manchester Contact Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Manchester City Centre, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than 2 years

    Pros

    Gorgeous city centre location with fantastic people. The leadership team, under its new guidance is innovative and inspiring. After a challenging transformation Swinton’s future is looking extremely bright in the Manchester contact centre.

    Cons

    None at the moment. The new leadership structure are working hard to ensure job satisfaction.

    Swinton Insurance2019-05-01
  4. Helpful (1)

    "Exciting Changes / Listen to Colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 2 years

    Pros

    -They really listen to their colleagues which has come with change at the top -The new Sales & Service Director meets colleagues every week and actually makes the changes happen -Moving to a Sales and Service approach so you can actually concentrate on just one thing -Great money

    Cons

    -Going through a shift review, however it looks like it will be better than current shifts (actually asked for preferences)!

    Advice to Management

    Keep it going....dont let the positive changes STOP!!

    Swinton Insurance2019-05-01
  5. Helpful (1)

    "Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 20 years

    Pros

    Worked for the company for nearly 17 years and the experience has been amazing . Over the years I have progressed into different roles and had the opportunity to work with some wonderful and supportive people. Recommend anyone to come on board and join!

    Cons

    No concerns happy 😊

    Swinton Insurance2019-05-01
  6. Helpful (1)

    "Good Overal Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Advisor in Manchester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Swinton Insurance part-time for more than 6 years

    Pros

    The people within the ER team where really supportive and good to bounce ideas off of.

    Cons

    limited opportunities to develop to the next level

    Swinton Insurance2019-04-19
  7. "Typical contact centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance part-time for more than 2 years

    Pros

    Great pay , free teas/coffees & a nice modern building

    Cons

    Inexperienced management, everyone in a "senior position"seems to be on a power trip. One manager will tell you something and another something completely different. Training provided but told totally different information on the floors this also reflects badly on you as an individual. Alot of fake smiles. Very pushy sales/targeted environment and no rewards. Bonus is awful and for selling breakdown/home emergency...

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    Advice to Management

    Try to understand employees more, and actually try to help them. All management to have the same training and be singing from the same hymn sheet. Better reward scheme in place.

    Swinton Insurance2019-04-27
  8. Helpful (1)

    "CSA"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Swinton Insurance

      Pros

      Swinton has gone through some massive changes...last year it was a horrendous place to work. No one could or would tell you what was happening! All we knew for sure is that we were being shaved to be sold! Well thankfully that’s happened now! We are no longer being run by a bunch of charlatans with no care of their people. Who were only interested in feathering their own nests! It now feels like a totally different workplace...there...

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      Cons

      As we are now part of the Atlanta Group there is a concern that this is all a softly softly approach before they make sweeping changes! And to be honest what your workforce needs now is a bit of security

      Advice to Management

      Keep listening to the people on the frontline, please be “honest and open” and not just tell us what you think we want to hear or what you want us to know! Look to your people managers, check that they are doing the right thing for their people and not just taking the credit for the work they do.

      Swinton Insurance2019-03-19
    • "CSA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CSA 

      I have been working at Swinton Insurance full-time for more than a year

      Pros

      Nice location, free coffee/tea. Good office.

      Cons

      Management are dreadful, extremely stuck up you're called into the office every other day, makes you feel like you're about to be sacked every time you get to work.

      Advice to Management

      Get rid. Hire from within

      Swinton Insurance2019-04-05
    • "Going downhill"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at Swinton Insurance full-time

      Pros

      The other CSAs are all lovely

      Cons

      Upper management are really rude and all changes feel really rushed

      Swinton Insurance2019-03-19
    Found 340 reviews