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Swinton Insurance

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Swinton Insurance Reviews

3.2

47% would recommend to a friend

(502 total reviews)

Emma Rawlinson

64% approve of CEO

40% positive business outlook

Swinton Insurance has an employee rating of 3.2 out of 5 stars, based on 502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swinton Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

502 reviews
2.0
7 Nov 2016

Concerned

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love my job, the people are the right people and care. The culture of the company have completely shifted. I am no fake either, I work in a branch in Hampshire but ill be honest I'm to scares to say where because of Swinton's Social Media policy which means that just by leaving this review I could get fired. (which is in most jobs I might add not just Swinton) My manager is one of us. In that's sense I mean he is there when I need him but I have experience manager who are not so good so that all depends on who you get. My partner had cancer and I had to relocate from a London branch down to Hampshire and it was no issue. It was done within the week. They have opened doors for me I never thought I would see opened.

Cons

Strata/CDL is the new system being taken on by Swinton without any formal training because the FCA said the system we where using was not complying with regulation. We keep being told how its amazing, our business growth has already declined by 30% and I know when we are in our 121 meeting this will be put back to us on the front line. We will be told that it's not good enough and we will suffer out bonus; We are scripted and have important things we have to disclose in many cases these prompts have not works causing us to 'fail' calls even though it is the system at fault this shows on our own personal files and effect our bonus. In Swinton there are not targets there are expectation... these are the dame thing as they effect your bonus; A balanced score card helps determine if you have hit a certain level to earn a certain bonus it is so balance that sales are worth more then customer service and solving complaints and keeping customer is not as valuable as creating new ones. Last week we turned a lot of people away because they did not ''fit into the system'' and now the system keeps crashing meaning we are turning more people away. And now they have announces they need people in Manchester so not only are we struggling but we have less staff to deal with the building complaints from customers. It is so stressful I really am considering going off sick or worse yet leaving. Oh and they also have issued this survey that we need to complete to tell them how we feel about the company so they can release the data publicly, we have been told that it is anonymous and that they will not know who has said what so we should be honest but they send a unique user code to everyone to log in so they know who we are meaning lots of people will lie and not tell the truth because they are worried about the backlash.

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Swinton Insurance Response
9y
Hi – thanks for your comments. We’re glad to hear you feel well supported by your manager and that this continues to be a positive relationship for you. We do appreciate you taking the time to share your concerns about the new platform. As with any system implementation, you expect to have some teething issues when it first goes live, as we test it at full capacity. The system issues are being resolved as a high priority and I hope you will already have seen an improvement in the past week or so. We have done a number of things to support customer facing colleagues and to encourage the mentality of 'having a go' without fear of getting it wrong as we go through a period of adjustment with system. Feedback has been provided where there has been a poor customer journey in order for us to learn and this is sometimes shared (anonymously) to boost understanding and learning across teams. On your points about the Share it survey, I would like to reassure you that the results will be anonymous. We will be reporting results at an Area rather than Branch level within the branch network, to protect your confidentiality. Any comments you provide will only be attributed to “Branch Network – South” in your case, so will be in amongst comments from 550 other colleagues to ensure you can’t be identified. Thanks once again for sharing your concerns – it’s really helpful to us to understand how colleagues are feeling.
1.0
24 Mar 2016

Ship is sinking!!

Recommend
CEO approval
Business outlook

Pros

Great people that I have met whilst working at Swinton

Cons

The way you to speak with customers is very robotic and possibly patronising to a client. Board keep saying they will simplify process, however the reality is far different. The process is not customer friendly and it takes along time to even do a simple change on a policy. I'm insured with a bigger insurer than Swinton for my car insurance and there process is what simple should be. They are fca regulated, so why all the unnecessary scripts that we have to go through. Just a waste of customer and company time.

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Swinton Insurance Response
10y
Thank you for you feedback. As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could you speak to your line manager, or contact the HR team confidentially so we can help?
1.0
1 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Struggling with this now, except for the people I work with on a daily basis being good people to be around.

Cons

Not sure how much I am allowed to fit in here.... i'm bound to miss something but in a nutshell the company is in the stone ages and pays a salary that is only liveable around that era! in 8 years zero pay rise 3 years out of the 8, when a pay rise was authorised just told "you're getting 2%"......no review or discussion. 2% on a salary already way below market average is just insulting anyway. Joined on a fairly low salary as it was my first job out of university but now after 8 years in various roles, developing skills, committed to the same company they still seem to think that a pay rise that brings the salary in line with the market and recognises that your original salary was only lower due to "lack of experience" can't be done. The company don't realise that treating your staff like this means you lose the best employees who have vital knowledge and understanding of the business. They should be trying to keep people like this, but it seems they'd rather lose this invaluable experience and bring in new employees with no experience of the business and waste time and resources on training. Developed skills and knowledge of the company which seem worthless. "Performance development" brought in to apparantly "assist in pay reviews"..... instead it was just used to score who was made redundant and to be honest i wish i hadn't worked hard on my perfomrance development work because now i wish i had received redundancy. Constant branch closures, redundancies and poor if any strategy, profits made year on year but no reward passed on, especially to support staff in head office, but yet the shareholders are looked after year on year. A company that outlines everything wrong with modern corporate society.... its all about the bottom line for the fat cats at the top with no regard for anyone else. They built up this years conference only to announce that holidays would all be increased to 26 days as standard..... a reward that used to be given to those who had been loyal to the company over 10 years. I don't work in sales but the sales staff seem to have lost a lot of their incentives but have had their basic pay increased (but below the level they would have received by earning bonus).... Support staff though??? No change, probably no pay reviews again this year as the CFO announced this year is likely to be a loss making year, mind you they still have decided that, it is only February of course..... how can you still not announce if a pay review in a months time will happen or not. The company is failing, failing as a service provider, failing as an employer, failing as competitor. Overpriced products Stone aged strategy (when they have a strategy) Wasteful spending on IT projects that don't come to fruition where they would be better off spending just a small percentage of that money on rewarding the staff that mean the greedy people at the top can get there massive bonuses and dividends paid out. A revolving door in the board room and zero visibility of the board, not to mention the poor communication from the top. A lot of cloak and dagger going on with top level management. All in all after 8 years service i feel let down, made to feel worthless in my job, and i'm leaving to step in to a job which is less skilled and less challenging but for £7,000 a year more. Its a step back in terms of experience but i'm fed up of doing work which clearly you would get paid a hell of a lot more for anywhere else. I give the company 5 years at most to survive as it is and to be honest i used to care, right now i'd take a lot of comfort in seeing this company fail.

Viewing 1 - 3 of 502 Reviews

Glassdoor has 514 Swinton Insurance reviews submitted anonymously by Swinton Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Swinton Insurance is right for you.