TUI Group Customer Service Agent reviews

3.9

80% would recommend to a friend

(7 total reviews)
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Sebastian Ebel

100% approve of CEO

52% positive business outlook

Reviews by job title

7 reviews
5.0
13 Jan 2026

Assisted Travel

Recommend
CEO approval
Business outlook

Pros

Lovely company to work for .Wish I had joined here instead off BT. They treat there staff very well . My Team Leader was a really good TM and worked together really well .

Cons

If you want you can move to any department when advertised within the company . I loved Assisted Travel and looking after my customers. Had a lot off good feed back from the public who I assisted many times on there travels , lovely to hear them recognise me again on the call.

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TUI Group Response
4mo
Thank you for taking the time to share such a thoughtful review of your time with TUI. We’re really pleased to hear that you felt supported during your time with us and that you enjoyed working in Assisted Travel. It’s great to read your positive comments about your Team Leader and the strong teamwork within your team. We’re sorry to hear about the personal challenges you were facing during that time and the impact this had on your experience. We recognise that colleagues may be navigating difficult and emotional circumstances outside of work, and your feedback highlights how important it is that we continue to approach such situations with sensitivity and care. Thank you again for your contribution during your time with us and for sharing feedback that helps us learn and improve. Best wishes from the TUI Employer Brand Social Media Team
4.0
4 Nov 2025

CSA

Recommend
CEO approval
Business outlook

Pros

Decent pay Great career progression

Cons

low staff morale difficulty receiving help

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TUI Group Response
6mo
Thank you for taking the time to share your feedback and for your continued commitment over the past few years as part of our Swansea team. We’re really pleased to hear that you value the pay and career progression opportunities at TUI. It’s great to know that you’ve found development and growth during your time with us. We also acknowledge your concerns about staff morale and support. We take this feedback seriously, as creating an environment where everyone feels supported and motivated is very important to us. Your input helps us identify where we can continue to improve, and we encourage you to share any specific concerns with your line manager or HR partner so we can address them directly. Best wishes from the TUI Employer Brand Social Media Team
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