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      TUI Group

      Engaged employer

      TUI Group Swansea reviews

      3.4

      48% would recommend to a friend

      (22 total reviews)
      avatar

      Sebastian Ebel

      50% approve of CEO

      30% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.5

      Diversity and inclusion

      3.1

      Culture and values

      2.6

      Senior management

      Employees in Swansea Wales have given TUI Group a rating of 3.4 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most employees have a good working experience in Swansea Wales. The TUI Group employee rating in Swansea Wales is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      22 reviews
      1.0
      26 Mar 2026

      Great until it wasn’t…

      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Holiday perks £2000 off after 10 years Great people to work with locally Trips away are fun

      Cons

      Upper management don’t take accountability Very much a blow your own trumpet environment Lots of wanting “yes” people Blame game always played Lacking behind in technology Improper organisation structure Unrealistic targets set Culture of who you know not how you work Bipolar toxic traits in upper management

      avatar
      TUI Group Response
      2mo
      Thank you for taking the time to share your feedback and for your many years of service at TUI. We’re pleased to hear that you valued the people you worked with, as well as the travel perks and experiences during your time with us. Your positive comments about colleagues and team spirit are very encouraging. We’re sorry to hear that your experience did not remain positive, and we acknowledge the concerns you’ve raised around leadership, culture, organisational structure, and ways of working. This does not reflect the environment we strive to create, and we take feedback like this seriously. We believe in the importance of open dialogue, accountability, and creating a culture where colleagues feel comfortable sharing different perspectives. We are continuously working to improve our leadership practices, organisational effectiveness, and the tools and technologies we provide to our teams. Your feedback is invaluable in helping us identify areas where we can improve, and we appreciate you taking the time to share your honest insights following such a long career with us. We value your contributions during your time with us and wish you lots of success in the future. Best wishes from the TUI Employer Brand Social Media Team
      3.0
      23 Jan 2026

      Decent money, rubbish job

      Ccustomer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Concessions toward holidays Generous annual leave

      Cons

      Limited to how we can help customers False sense of support when it comes to personal mental health

      avatar
      TUI Group Response
      3mo
      Thank you for taking the time to share your feedback and for the years you spent with us. We’re really pleased to hear you valued the holiday concessions and annual leave, as these are important parts of how we support our colleagues. We’re sorry to hear that parts of your experience didn’t meet expectations, particularly around customer support limitations and mental health support. We take feedback like this seriously and are continuously reviewing how we empower our teams and strengthen wellbeing support across the business. We wish you all the best for the future and appreciate your contribution during your time with us. TUI Employer Brand Social Media Team
      5.0
      13 Jan 2026

      Assisted Travel

      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lovely company to work for .Wish I had joined here instead off BT. They treat there staff very well . My Team Leader was a really good TM and worked together really well .

      Cons

      If you want you can move to any department when advertised within the company . I loved Assisted Travel and looking after my customers. Had a lot off good feed back from the public who I assisted many times on there travels , lovely to hear them recognise me again on the call.

      avatar
      TUI Group Response
      4mo
      Thank you for taking the time to share such a thoughtful review of your time with TUI. We’re really pleased to hear that you felt supported during your time with us and that you enjoyed working in Assisted Travel. It’s great to read your positive comments about your Team Leader and the strong teamwork within your team. We’re sorry to hear about the personal challenges you were facing during that time and the impact this had on your experience. We recognise that colleagues may be navigating difficult and emotional circumstances outside of work, and your feedback highlights how important it is that we continue to approach such situations with sensitivity and care. Thank you again for your contribution during your time with us and for sharing feedback that helps us learn and improve. Best wishes from the TUI Employer Brand Social Media Team
      Viewing 1 - 3 of 22 Reviews
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      TUI Group reviewsTUI Group reviews in Swansea Wales

      Glassdoor has 3,022 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.