Virgin Money Reviews

3.7

64% would recommend to a friend

(740 total reviews)
avatar

Debbie Crosbie

Not enough data to show CEO approval

50% positive business outlook

Virgin Money has an employee rating of 3.7 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Money employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

740 reviews
1.0
30 Jan 2016
Recommend
CEO approval
Business outlook

Pros

None! Thought really hard and for a long time but just can not think of any positives. The only way to succeed in the bank is to be an RBS alumnus, be willing to be humiliated on a regular basis and agree to everything the incompetent senior management and the CEO say.

Cons

The top team is paid very well despite being absolutely incompetent. The bank keeps hiring Commercial Head, COO, etc from RBS, a disaster of a bank and they all become the CEO's yes men very quickly or do not survive for too long. The ones who stay will get very rich while the people who work hard get minimal wage rises and negligible bonuses and have poor long term prospects in the bank. But there have been many departures at the senior levels recently and it will continue until there is a change at the top. The CEO talks the talk but has no understanding of the business or market and screams and shouts at people who are unfortunate enough to get in front of her. In public, her persona is all honey and sugar but in reality, she is downright nasty to her direct reports and others who meet her in various forums. She talks a lot about EBO but it just is a warm and fuzzy term for PR purposes that means absolutely nothing other than Executives Better Off as another reviewer mentioned. Things have become worse after the IPO and CEO panic around share price creates regular havoc with day to day running of the business. There is no investment in infrastructure and systems that will help this bank stand out. Most of the computers still run on Windows XP and the mortgage platform dates back to the pre crisis Northern Rock era. Processes are manual and antiquated. Branson can write articles and posts on LinkedIn etc about value of employees and people and its importance but it is all lip service and the reality is complete opposite. Everyone is afraid to speak out. Branson visits the bank once in year and it is just a selfie opportunity for people.

1.0
9 Jun 2016

Toxic

Recommend
CEO approval
Business outlook

Pros

Erm,, decent canteen and amusement arcade....

Cons

Toxic! Schizophrenic exec and leadership. Cant make decisions and stick to them. Governance beyond belief. Favouritism abounds. Project team couldn't deliver a letter without multiple committees approval. Ridiculous. Glad I left. There is a great life outside of VM. Try it!

1.0
30 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Some of the people at the coal face (not many) are genuinely lovely human beings. On-site amenities (mostly inherited from Northern Rock) are convenient. The benefits package is typical of a big employer, but not worth the unhappiness of working there in my view.

Cons

Everything! The CEO and Management Team are awful, disingenuous people that are out for themselves, have no compassion or humanity for real people and are hiding behind the Virgin brand and a whole load of bullsh*t messages that they don't even try to live up to. I can't believe it hasn't hit the fan there yet to be honest, and that's only because there's a culture of genuine fear of expressing or even holding in secret, a negative opinion of the place.

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Glassdoor has 810 Virgin Money reviews submitted anonymously by Virgin Money employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Money is right for you.