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Our new CEO Mark Thurston spoke to Karma Loveday about his reflections on Anglian Water and the industry since taking over five weeks ago. The interview, which is available in the September issue of The Water Report covers improving performance, the enormous capital programme tipped for the next five years, and the need for sustainable investment in the sector. hashtag#WaterIndustry hashtag#Sustainability hashtag#Investment
With more intense rainfall and shifting weather patterns, our drainage system is having to process more water than ever before. Despite significant investment, into upgrading our existing infrastructure and building new sewers to allow for the growing population and changing climate, there is still more to do – and crucially more to do together. Many parts of the drainage system such as road drains, gullies, ditches, rivers and canals, all have different owners. This means, when the entire system becomes overwhelmed, we can’t solve things alone. By joining forces with local councils, Lead Local Flood Authorities, the Environment Agency and National Highways and even customers, we can continue to address the problem locally. Through flooding partnerships like Norfolk Strategic Flood Alliance through Norfolk County Council, we are beginning to see first-hand, how we can deliver real change at a local level.
As the fastest growing region in the UK, we recycle a lot of water – in fact, over a billion litres of sewage every day! But as the population continues to grow and our sewer networks are processing more human and domestic waste, we’re always looking for more natural solutions. Treatment wetlands are a key part of our vision for the future, following the successful launch of our flagship wetland in Ingoldisthorpe, Norfolk in 2019. Delivered in partnership with Norfolk Rivers Trust, it was the first of its kind in England. Five years on, we took our CEO Mark Thurston to see how much has changed. Now operating as a natural treatment plant for millions of litres of water, these wetlands have become a beautiful habitat and a flourishing haven for wildlife 🌱☀ Currently under review, our 2025-2030 business plan, proposes a record investment of £4 billion to enhance the environment, which includes building more treatment wetlands across our region. Read more - https://lnkd.in/ewEF-A3f
Our water supply isn’t infinite and as temperatures rise and the population continues to grow, there is a pressing need to think differently about how we can protect our most precious resource. Large scale investment in water resilience has been taking place across our region since the 1990’s, but more needs to be done. Which is why, as part of our latest business plan, we’ve proposed our biggest ever investment into water infrastructure, totalling almost £1.5bn. Discussions are still underway with Ofwat, but securing the right level of investment will be critical in the delivery of the infrastructure the East of England needs to grow and thrive. In our latest blog, Anglian Water’s Head of Supply Demand Strategy, Geoff Darch, discusses how we’re developing new supplies of water and investing in securing a water supply for generations to come. Read more➡ https://lnkd.in/ejG7pHxb
One month on from his arrival, Mark Thurston officially steps into the role of Anglian Water’s new CEO. Mark joins us at a crucial time, as we work to deliver our ambitious business plan for 2025-2030. Having now spent the first month getting stuck into the world of Anglian Water, Mark reflects on what he’s learned and looks ahead to the next quarter. #NewCEO #RegionalInvestment #DoingThingsDifferently
Sometimes talking about money can lead to difficult and sensitive conversations, but our specially-trained customer support team are here to help customers find a way forward. We’ll always take the time to understand your situation and treat you with care and kindness. "I know that a collection occupation isn't an easy one. I'm sure that you all get so much disrespect when you are only doing a job to take care of your families. I liked Liane because I did not feel any aggression during our conversation. I like that, and that's why I gave a 10-star rating. Stay cool, Liane!" Customer feedback 🙌 We look after the people that look after you. That’s why we’re proud partners of the Service with Respect campaign, to support and protect both our customers and our front-line teams. To find out more visit https://lnkd.in/eAZtpVsX
Rivers are the lifeblood of our communities, and we know there is more to be done to improve and protect them. Which is why, we made a commitment to Get River Positive (GRP) with a series of pledges focused on improving river health and ensuring our assets are not a cause of harm for the environment🌍🌳 Since GRP began, we’ve been working on a vast programme of work, all with one goal in mind, improving river health. Working with river groups, farmers and passionate environmentalists, projects have ranged from nature-based solutions to funded citizen science and the creation of new wetlands and habitats. However, we know the hard work doesn’t stop there, which is why many of these projects will also be replicated in our five-year business plan from 2025-2030. The business plan we submitted, detailed a record investment of £4 billion to enhance the environment, which included, almost £600 million on our Water Industry National Environment Programme (WINEP), £61 million on reducing flood risk and £308 million on resilience. We are currently reviewing Ofwat’s draft determination. In our latest blog, Anglian Water’s GRP Comms and Engagement Manager Katie Teesdale-Ward shares an update on the hive of activity that is GRP. Read here https://lnkd.in/eCd-Kt83 Find our business plan here https://lnkd.in/eGEwYz4y.
We have now heard back from Ofwat with regards to our proposed business plan, which was rated as standard and, one of the best plans in the industry. Ofwat have acknowledged our low bill rises, which will deliver massive new infrastructure that customers and the environment want, as well as world class drinking water, all for around £1.57 a day. Over the coming weeks we will be reviewing the feedback in detail and continuing discussions with Ofwat as needed. We will provide our stakeholders and customers will updates as soon as possible. For a reminder of what we proposed to Ofwat, visit here https://lnkd.in/ewEF-A3f
Delivering clean drinking water to our customers while keeping our people safe is our top priority – and it’s what our customers tell us they care about most, too. In the face of population growth, ageing infrastructure and increasingly unpredictable and warm weather putting significant pressure on the UK’s water networks, collaboration is key to tackling these challenges. That's why our alliancing model is at the heart of our capital delivery strategy. Our new Integrated Maintenance, Repair and Developer Services (IMRDS) alliance, builds on this principle and marks the continuation of a 9 year relationship, with the exciting prospect of a further 6 years of collaboration between Anglian Water, Kier Natural Resources, Nuclear & Networks and Clancy. With each partner offering specialised expertise, IMRDS will bring together the best person and team for each job, ensuring we can give our customers the best service possible in the most effective and efficient way. Dave Ward, Director of IMRDS, said: “Whether it’s through proactively renewing our network, protecting our most vulnerable mains from the effects of climate change, or ensuring that people moving into their newly built homes are safely connected to mains water, the IMRDS alliance will continue to play a fundamental role in delivering water to customers’ taps over the next five years. Read our full plan for PR24 here ➡ https://lnkd.in/ewEF-A3f
🌞🌊 Dive into Summer Fun at Anglian Water 🌊🌞 We provide fantastic water parks for people and wildlife, receiving over 2 million visitors a year and covering over 4,428 hectares of parkland, woodland, nature reserves and water, most of which centres around our seven waterparks - Rutland, Grafham, Alton, Pitsford Water, Ravensthorpe, Hollowell and Taverham Mill. Experience the ultimate summer escape at Anglian Water Parks, where fun and relaxation come together in perfect harmony. From adrenaline-pumping aqua parks to serene beachside lounging, our fantastic reservoirs offer the ideal destination for families and friends to create lasting memories. 📅 Open daily throughout the summer 🍔 Delicious food and drinks on-site 🎉 Special events and activities for kids Why choose Anglian Water Parks? What Makes Us Proud: Our commitment to providing exceptional experiences in a safe and beautiful environment. We take pride in our pristine facilities, friendly staff, and dedicated team members including park rangers, assistants, and water sports instructors, all working together to make your visit unforgettable. What's In It For You: An all-inclusive day of fun and relaxation! Enjoy thrilling water activities, delightful food options, and special events designed to entertain guests of all ages. Plus, the satisfaction of knowing you're spending your day at a park that values sustainability and community.
