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      Chargeback Specialist Interview

      26 May 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Wise

      Interview

      Applied online and received an email a few days later from a recruiter asking me to answer two questions in an attached document within the next 5 days and advised me to please email him with any questions. I emailed back same day with my answers and received a reply that they liked my answers and wanted to schedule a face to face interview. The job description was unclear as to whether the position was a cell center position where you would have to be on the phone all day. I emailed back asking if the position was a call center role before scheduling an interview; 3 weeks later and I never received a reply. Very unprofessional experience and I'm guessing, like most call center, they made the job description purposely ambiguous to lure people in.

      Interview questions [2]

      Question 1

      Sent an excel spreadsheet with 50 transactions for you to review and asked you to respond to the question, "How could we decrease the fraud loss?"
      Answer question

      Question 2

      Sent an email example from an angry customer and wanted you to write an email reply as if you were an employee for the company.
      Answer question
      4