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      Wise

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      Customer Support Associate Interview

      4 Aug 2021
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Support Associate interview reviews for Wise

      Customer Support Associate Interview

      20 Apr 2026
      Anonymous employee
      São Paulo, São Paulo
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wise in Jul 2021

      Interview

      I applied online. I had two rounds, the first one being the application after which in the second round you have to face a virtual interview conducted on Hirevue. These are the 5 questions for the interview powered by Hirevue. I was told the results would arrive within a week but came in three days. My whole interview experience was just average, nothing unexpected. The role offered visa sponsorship which was a good thing but it's hard to comprehend that the candidate selection process relies on AI-powered software. Maybe WISE can take a human approach from the start and talk to actual candidates in all the rounds. - Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so.

      Interview questions [1]

      Question 1

      - Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so.
      Answer question
      18
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Wise (São Paulo, São Paulo)

      Interview

      The whole interview process felt really clear and smooth from beginning to end. I always knew what the next steps were, and communication was consistent throughout. Everyone I spoke with was kind, approachable, and respectful, which made the experience feel very human and welcoming. It genuinely made me feel comfortable and excited about joining Wise.
      1

      Customer Support Associate Interview

      24 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise

      Interview

      Tudo foi bem rápido. Após a candidatura, se aprovado, você recebe um email com um teste. Dentro desse teste tem 5 blocos, onde eles avaliam a rapidez de digitação, seu listening, e tem um que você precisa se gravar respondendo uma pergunta em inglês. Se aprovado, eles marcam a entrevista. Que para mim, foi bem tranquilo. Se eu puder te dar uma dica é, estude a empresa, como ela trabalha, e vai tranquilo. Eles valorizam muito a honestidade, então se estiver nervoso, fale, tome uma água e recomece. Vai dar certo!

      Interview questions [1]

      Question 1

      1- pq quer trabalhar na wise, 2- métricas que utilizava no antigo emprego, 3- fale um erro que cometeu, 4- como lida com feedback, 5- fale sobre você
      Answer question

      Customer Support Associate Interview

      3 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise in Mar 2026

      Interview

      There were a handful of tests in the course of over two weeks leading up to the Google Meet interview with two of their associates. It felt close and personal, with extraordinary professionalism and investment. I hope to get another opportunity some day.