• Support day to day account management for EMEA clients, including media agencies, advertisers, and platform partners, under the guidance of senior team members
• Help manage campaign setup, delivery monitoring, and basic optimisation, escalating issues and recommendations as appropriate
• Provide first line support for client questions and technical issues via the internal ticketing system, collaborating with Product and Engineering when needed
• Review campaign briefs and assist in recommending targeting strategies and building standard segments
• Monitor campaign performance and delivery, flagging risks, underdelivery, or optimisation opportunities to senior account managers
• Prepare regular reports, performance summaries, and insights to support client check ins and reviews
• Maintain accurate account documentation, notes, and internal trackers
• Support senior team members in client meetings, QBRs, and internal planning sessions
• Stay up to date on programmatic trends, Xperi products, and contextual targeting best practices
• Collaborate with internal teams to ensure a positive client experience and smooth campaign execution

Requirements:

• 1 to 2+ years of experience in Account Management, Customer Success, Campaign Operations, or a similar role within Ad Tech, Digital Media, or Programmatic Advertising
• Basic understanding of programmatic advertising concepts, including DSPs, SSPs, and digital campaign workflows
• Some hands on experience supporting campaign setup, monitoring, or reporting is preferred
• Strong written and verbal communication skills, with confidence engaging with clients via email and calls
• Detail oriented with strong organisational skills and the ability to manage multiple tasks simultaneously
• Analytical mindset with an interest in campaign performance and data driven decision making
• Eagerness to learn technical platforms and grow expertise in programmatic and contextual advertising
• Collaborative team player with a proactive and positive attitude