The Role
You will help create a world in which people can age without limits by helping our customers get the most from their YourStride Watch.
You will be the first port of call for prospective and existing customers, ensuring they are delighted with the service. You will be talking to them over the phone, via email and via webchat, supporting them through any queries they might have. By being the trusted voice of the company you will empower every older person to be more independent and give their families peace of mind.
You will have an impact from day one and help shape the future of what it means to grow old.
A typical day might involve;
We work with an omnichannel approach so although our work is primarily phone based we also use email and chat to deliver our best-in-class customer experience.
We are seeking a competent, passionate and empathetic customer service agent to provide the high level of service our customers have come to expect. YourStride saves lives daily so being able to support our customers makes it highly rewarding work.
The Company
YourStride is changing the lives of thousands of people all over the country helping them to age without limits. We do this with an industry leading discreet smartwatch that enables the wearer to get help from a 24/7 monitoring team, wherever they are in the country. We help people to keep their freedom so they can be more sociable, climb mountains or go anywhere! By being on hand we currently save a life every 24 hours.
Older people hate how traditional red button alarms make them feel. They are stigmatising and their limited range makes people feel trapped in their homes. There are 2 million people using these systems in the UK. They have suffered the consequences of a lack of innovation in the market since the mid-eighties and we are changing things up!
What we're looking for:
Requirements
What we Offer
The Process
This process should take around two to four weeks, depending on diaries.
We’re proud to be an equal opportunity employer and we value diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Type: Full-time
Pay: £25,500 per year
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Work authorisation:
Job Type: Full-time
Pay: £25,500.00 per year
Benefits:
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Work Location: Remote
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