Junior Systems Engineer

Location: Swindon, SN25 5AZ
Salary: £25,000 per year
Job Type: Full-Time, Permanent
Working Pattern: Office-Based (Hybrid Working Available Following Successful Completion of Probation)

About ISGUS

ISGUS UK Ltd is the UK subsidiary of ISGUS GmbH, a family-owned German company founded in 1888 and now operating in its sixth generation.

ISGUS provides workforce management solutions including Time & Attendance, HR, Workforce Scheduling and Access Control systems. Our ZEUS software platform is trusted by organisations across a wide range of industries to help manage their workforce more efficiently.

As part of a small and supportive UK team, you'll have the opportunity to work closely with experienced colleagues while learning valuable technical skills within a long-established international technology business.

The Opportunity

We are looking for a Junior Systems Engineer to join our team in Swindon.

This is an excellent opportunity for someone looking to start a career in technology or develop existing IT skills in a professional environment. No previous industry experience is required, as full training will be provided by our experienced UK team.

Whether you're looking for your first role in technology, considering a career change, or simply have a genuine interest in software and problem solving, we'd like to hear from you.

You'll receive training from both our UK team and our German head office, giving you exposure to an internationally recognised software platform and helping you develop skills that will benefit you throughout your career.

We're looking for someone with enthusiasm, a positive attitude, willingness to learn, and a genuine interest in technology.

Key Responsibilities

• Assist with the setup, configuration and support of ZEUS software solutions
• Provide customer support via telephone, email and remote support tools
• Troubleshoot software and system-related issues
• Assist customers with day-to-day software queries
• Work alongside experienced consultants and engineers on customer projects
• Support software implementation and customer onboarding activities
• Document customer issues and resolutions accurately
• Build technical knowledge of the ZEUS platform and associated technologies
• Deliver excellent customer service and maintain strong customer relationships

What You'll Learn

• Software implementation and configuration
• Technical troubleshooting and problem solving
• Customer support best practices
• Time & Attendance and HR software systems
• Project delivery and customer onboarding
• Working within an international technology business
• Professional communication and customer relationship management

What We're Looking For

• An interest in technology and software
• Basic IT skills and confidence using computers
• Familiarity with Microsoft Office applications
• Good communication skills, both written and verbal
• Strong problem-solving ability
• Good organisational skills and attention to detail
• A positive attitude and willingness to learn
• Ability to work independently and as part of a team
• A professional and customer-focused approach

No previous industry experience is required. Full training will be provided.

Applicants from all backgrounds and experience levels are encouraged to apply.

What We Offer

• Starting salary of £25,000 per year
• 28 days holiday including bank holidays
• Holiday entitlement increases to 30 days including bank holidays after successful completion of probation
• Office-based working during probation
• Hybrid working available following successful completion of probation
• Early finish every Friday (3:00pm)
• Full training and ongoing support
• Training opportunities in both the UK and Germany
• Friendly and supportive working environment
• Opportunity to develop valuable technical skills within a growing technology sector

Working Hours

Monday to Thursday: 8:30am – 5:00pm
Friday: 8:30am – 3:00pm

Why Join ISGUS?

Unlike larger organisations, you'll have the opportunity to learn a wide range of skills and gain hands-on experience across multiple areas of the business.

As part of a small team, your contribution will make a real difference. You'll work closely with experienced colleagues, receive ongoing support and training, and develop practical technical skills from day one.

If you're looking for a genuine opportunity to begin or develop a career in technology, we'd love to hear from you.

Pay: £25,000.00 per year

Benefits:

• Flexitime
• Free parking
• Work from home

Work Location: Hybrid remote in Swindon SN25 5AZ