Customer Success Lead

Why this role exists

We're a platform thousands of UK gas and heating engineers use to run their jobs, scheduling, quoting, invoicing and compliance. Keeping those customers successful — getting them to value fast and keeping them for years, is one of the most important things we do as a business.

We're looking for someone to own that outcome. Not just to "do customer success" — to be personally accountable for retention and trial-to-paid conversion, lead the small team that delivers it, and stay close enough to customers to know exactly why they stay or leave.

This is a hands-on leadership role. You'll spend lots of time on the phone with customers — onboarding the new ones, saving the at-risk ones — and also leading the team, owning the numbers, and sharpening the systems we use to spot trouble early. It's a genuine route onto our leadership team for the person who proves they can own and move the number.

What we're looking for:

What you get
A role where you own a number that genuinely matters to the business, the autonomy to run it your way, AI doing the grunt analysis so you can focus on judgment and customers, and a real path onto the leadership team of a fast-growing, profitable UK SaaS.