Working at Direct Line Group |

Direct Line Group Overview

Bromley, England
10000+ employees
Company - Public (DLG)
Insurance Operator
£2 to £5 billion (GBP) per year
When we started back in the 80s, getting insurance was a long, complicated business. You had to go through a broker and it was all a bit of a pain.

So, we decided it should be easier, by offering insurance over the phone. That's how we ... Read more

Mission: We’re an organisation with a clear mission: to make insurance easier and better value for our customers. So, we’re providing amazing, evolving products and services that are just what people need, with amazing, evolving careers for people like you.

Glassdoor Awards

Best Places to Work: 2019 (#35)

Best Places to Interview: 2017 (#45)

Company Updates

  • Join us on Wednesday 20th February for our first Live Chat!
    Got some burning questions for our colleagues on what it's really like to work at #DLG? Register your interest now and join us on the 20th

    Live Chat - Learn about careers at Direct Line Group and our application process | Directlinegroupcareers

    Live Chat Events Feb 20, 2019 - From 13:30 to 14:30 (GMT) Subscribe to our Live Chat to learn more about the wide variety of career opportunities available across DLG, our application process, interviews and assessment centres as well as our onboarding process.

  • Direct Line Group is hiring Apprentices in Bristol, Bromley,Leeds, Ipswich and Glasgow. Find more about these opportunities at

    Direct Line Group Careers

    Keen to kick-start your career? With a Direct Line apprenticeship, you can earn as you learn, come out with a professional qualification and even secure a permanent role with us, one of the UK's leading companies. Why apply for an apprenticeship in insurance?

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Direct Line Group – Why Work For Us?

Group profile

Key facts and figures

  • Employees: approx 10,000
  • Locations: We operate through a number of sites in the UK.
  • Markets:
    – We are Britain’s leading personal motor insurer measured by in-force policies1
    – We are Britain’s leading personal home insurer measured by in-force policies1
    – Rescue and other personal lines: 7.8 million in-force policies 
    – Commercial 0.7 million in-force policies 
  • Primary channels: Products can be purchased online, including via PCWs, by phone and indirectly through partners and in our Commercial business, via brokers.

Our corporate values are behind the way we do business every day and, because everyone here helped to set them, everybody follows them. So, if you’re thinking of joining us, it helps if you share these values, too:

Do the right thing - For our people, our customers, our shareholders and our wider stakeholders; make decisions based on what is right, not what is easy; demonstrate personal and professional integrity; do what’s right for the long term sustainability of our business.

Aim higher - Strive to be the best in every area of the business; be ambitious, courageous and innovative; relentlessly challenge and improve; seek and embrace change; learn from our mistakes; persevere; always deliver on our promises and don’t settle for second best.

Work together - Collaborate across all levels and across all functions; leverage skills, knowledge and experience, irrespective of hierarchy, to deliver the best possible results; develop relationships based on trusting each other, partnerships and win-wins; recognise and celebrate success.

Take ownership - Treat it like it’s OUR business; take the initiative; if you can see a better way, go make a difference; take decisions, be accountable for your actions in whatever role you carry out; take responsibility for your own personal development and performance.

Say it like it is - Be real, authentic and true to self; have adult to adult conversations with all audiences; listen, seek to understand and respect diversity of views; be open, call out issues we see; share information and keep things as simple as possible.

Bring all of yourself to work - Be the best you can be, the real and whole you; celebrate our diversity of skills, experiences and personalities; be a role model to others, demonstrate “can do” spirit, have fun and make this a great place to be; be excited about our company and our future; believe in yourself, feel confident and empowered.

Careers at Direct Line Group

Join us and you’ll find that we never stand still. As a Group, that means we’re always looking to stay one step ahead of what our customers will want next. For you, it means a rewarding and enjoyable career, with the scope to learn new skills, suggest new ideas and work with people who share your enthusiasm for giving customers great service.

Our culture

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

Work/life balance

So, enough about us, our work/life balance is all about you. Sometimes it can be difficult to juggle all that life throws at you, so that’s why we do everything we can to help you make the most of it with a range of flexible working options, from part-time, term-time or home working, to job sharing and variable hours. We’ll also support you through the big moments in life, from parental leave to career breaks. We don’t shy away from a good time either – there’s always something going on after work, from casual nights to fancy events, and we’ll give you one free day a year to support a charity or your local community as well as loads of opportunities to help us fundraise for all sorts of amazing causes throughout the year. If it matters to you, it matters to us too.

What we offer

  • A competitive salary. To attract and retain quality talent, so we’ll offer you great rewards and real recognition for your contribution. That’s not all…
  • Pension. We believe saving for the future’s important, so you’ll benefit from auto-enrolment and a generous contribution from us (we’ll pay the equivalent of 9% of your base salary into your pension) or you can put in a standard minimum and anything you don’t put in, you get as cash on top of your salary.
  • The right to apply for flexible working. We welcome applications for part-time, reduced hours, variable hours, home working or job sharing for the majority of our roles, so there’s lots of flexibility.
  • Private medical insurance. This is standard for managers and optional for everyone else
  • Generous holidays. There’s a minimum of 22 days holiday a year across the business (depending on your role, you could start on even more), with bank holidays on top and an extra day added for every year you’re with us, as well as the opportunity to buy/sell up to 5 days per year.
  • 50% off home, motor and pet insurance. As you’d expect, we have your insurance needs covered, and if you have family living at your home address then they can benefit from sharing your policies.
  • Free travel insurance. –When it comes to trips away our insurance covers you, your spouse/partner, and any children under 18 who are living with you at your home address, so you can have more adventures with less worry.
  • Free Green Flag breakdown cover. Real peace of mind when you need it, as you and your spouse/partner are covered with roadside assistance 24 hours a day, 365 days a year including cover at home and long-distance recovery, plus much, much more.
  • Optional insurance cover. You want to look after yourself and your loved ones, so we also offer life insurance, income protection, critical illness insurance and personal accident insurance.
  • Discounts, cash back and offers. Your social calendar may need some managing, as we have offers on big high street stores, travel, show tickets, gym membership and lots more
  • Flexible casual dress code. It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it?

We’ll let you know if the job you’re interested in offers other optional benefits when you apply.


Diversity makes us who we are, and we learn more and more about it every day. We employ thousands of people, so while you’ll become part of our team, you’ll never be just another number or one of the crowd. Our respect for each other brings about deeper working relationships. You’ll be seen as an individual, and valued and recognised for who and what you are – an amazing colleague and an asset to our company. Our inclusive, open-minded and respectful environment will really support you in becoming what you want to be.

The Diversity Network Alliance

We look for people from a range of backgrounds. So they bring us alternative viewpoints, perspectives and ideas. That’s what our Diversity Network Alliance (DNA) is all about. It stands for everything and everyone. Which means no matter what your gender, age, ethnicity, beliefs, thinking style or sexual preference, or if you’re disabled or a carer, it’s there for you. With strands representing different groups, DNA challenges thinking, influences policy and encourages people to work together to create an even more welcoming and diverse organisation. It helps make us what we are.

Direct Line Group Reviews

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Direct Line Group CEO Paul Geddes
Paul Geddes
274 Ratings
  • Featured Review

    Helpful (10)

    "Love working for a big household name!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time (More than 5 years)


    I really like working here. Love being part of a company who is so driven to move forward, and the sense of being part of something exciting. There is always something going on. This is my first time working for a large company and the range of roles and opportunities is really interesting.

    I have found them to be a really flexible employer that appreciates work life balance and employees wellbeing


    I would struggle to think of anything that stands out

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Direct Line Group Photos

Direct Line Group photo of: Direct Line Croydon
Direct Line Group photo of: Bromley digital space
Direct Line Group photo of: Bromley football table
Direct Line Group photo of: Bromley balcony
Direct Line Group photo of: Leeds Headrow cafe
Direct Line Group photo of: Leeds break space
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Direct Line Group Interviews



Getting an Interview

Getting an Interview





    Commercial Manager Interview

    Anonymous Interview Candidate in Bromley, England
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 2+ months. I interviewed at Direct Line Group (Bromley, England) in March 2017.


    From application to scheduling an interview took 30 days. And getting feed back took 39 days. Not exactly a dynamic and fast moving place. Competency style interview, using scripts. Initial chat went well, but once the interviewer started using the script it become bland and rather boring. No attempt made to sell the company/offering or opportunities the role would bring. I did wonder why I bothered applying.

    Interview Questions

    • Pretty standard questions, but the "fun" went out of the interview with the scripted questions.   1 Answer
See All 144 Interviews

Direct Line Group Awards & Accolades

  • Project Of the Year, Ceridian, 2013
  • Best Corporate Graduate Site, Onrec Awards London UK, 2013
  • Best Financial and Investor Relations Campaign of the Year, Chartered Institute of Public Relations, 2013
  • Best Direct Motor Insurance Provider, Your Money Direct Awards, 2013
  • Corporate Social Responsibility Initiative of the Year and Transformational Deal of the Year, British Insurance Awards, 2013
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Work at Direct Line Group? Share Your Experiences

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