Working at TOPdesk | Glassdoor.co.uk

TOPdesk Overview

Delft (Netherlands)
51 to 200 employees
1993
Company - Private
Enterprise Software & Network Solutions
$50 to $100 million (USD) per year
TOPdesk is an international software and consultancy company. Our organisation operates based on trust, freedom and responsibility. Experience has taught us that these three elements are the key to innovative projects and healthy growth. We always put people first: we listen to ... Read more

Mission: TOPdesk helps organisations to improve their services with user-friendly standardised software. Our starting point is the needs of the organisation, the people who will be using the software and the customers they will support. Collaboration is essential to these projects, both ... Read more

Company Updates

  • Notice anything different about us? That's right, TOPdesk has a new look. Curious to see what we've changed and why? Check out our blog!
    http://glassdoor.com/slink.htm?key=vQgI6

    Notice anything different about us?

    Your favourite sweater from high school. The jacket you wore to your first day at work. That funny t-shirt from your trip to NY. Everybody's got them. You keep these items of clothing laying around your wardrobe, because after all these years there's nothing wrong with them: no holes, no tears, and they still look pretty decent.

  • What is Workforce Enablement?
    http://glassdoor.com/slink.htm?key=vQfP2

    What is Workforce Enablement?

    Workforce Enablement - Meet today's approach to support. Instead of focusing on meeting SLAs and implementing ITIL processes, your goal is to make your employees happy as a clam. Why? Research shows happy employees lead to happy customers. And happy customers lead to increased revenue.

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TOPdesk – Why Work For Us?


The TOPdesk story
TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.

Since then, the organization has grown: from 2 employees to 500, and from a single small office to 10 branches worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.

TOPdesk helps you put your customers first
Our solution helps you help your customers. But let’s be honest: good call management alone won’t make them happy. We believe that three elements hold the key to optimal service delivery.

Standard and Simple
Make things as easy as possible for your customer. Give them software that is simple to use and implement, be transparent about your products and services, and offer a good self-service portal that boosts customer independence.

Shared Service Management
No department is an island. Your customers rely on IT, facilities and other services – with each handlingrequests in their own way. Save your customers a lot of hassle by offering a single point of contact, and even by sharing your processes. With all departments on the same page, communication with your customers becomes more straightforward, and makes your services easier to manage.

Service Integration Management
Your department probably works with suppliers. But if they let you down, you may let your customers down. That’s why it’s important to collaborate effectively with your suppliers. How? Start by integrating your tools. This helps both parties manage agreements and stay up-to-date. If you improve the relationship with your supplier, everyone will benefit.

Working at TOPdesk

Professional freedom
Our corporate culture values trust, responsibility, and freedom above all. You get the opportunity to work on your own initiatives and determine how you further develop your skills.

Enthusiastic colleagues
Your colleagues can make your work a lot more fun. TOPdesk employs over 500 university and college graduates with an interest in technology, working together to make our organization successful.

Space for development
You are never done learning, which is why we invest in your personal development.

TOPdesk Reviews

5.0
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Recommend to a friend
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TOPdesk CEO & Founder Wolter Smit
Wolter Smit
14 Ratings
  • "A joy to work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Management Consultant in London, England
    Former Employee - Service Management Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TOPdesk full-time (More than a year)

    Pros

    Whilst only having worked at TOPdesk for a short period of time, the company has been absolute joy to work with! The culture and ethos is very strong and positive and you really feel a sense of "practice what we preach".

    The company is very close, like a family and it makes it a really nice place to work.

    You also have the freedom to develop yourself and forge your own path within TOPdesk.

    I'd strongly recommend working here to anyone!

    Cons

    As a consultant, there is a lot of travelling. It's best to live somewhere central to get around the country, otherwise it can be a knock to your Work/Life balance.

    Advice to Management

    Continue to focus on professionalism within the teams internally, as some work is still required in the services functions

See All 109 Reviews

TOPdesk Photos

TOPdesk photo of: Huddle space
TOPdesk photo of: Office space
TOPdesk photo of: Meeting room
TOPdesk photo of: Kanban board
TOPdesk photo of: Roof terrace
TOPdesk photo of: Central staircase
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TOPdesk Interviews

Experience

Experience
87%
3%
10%

Getting an Interview

Getting an Interview
38%
14%
14%
14
10
10

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Developer Interview

    Anonymous Employee in Budapest, MO (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at TOPdesk (Budapest, MO (US)) in April 2018.

    Interview

    After sending CV and an English cover letter, I had to complete a programming task at home, based on the result of that they called me in for an office visit and a personal interview. In the interview there was another programming exercise, for which I had to write code on the spot.

    Interview Questions

See All 30 Interviews

TOPdesk Awards & Accolades

  • Best Employer - Personal Development, Satisaction, 2013
  • Best Employer, Satisaction, 2015

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