Mission: TOPdesk helps organisations to improve their services with user-friendly standardised software. Our starting point is the needs of the organisation, the people who will be using the software and the customers they will support. Collaboration is essential to these projects, both ...
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What is Workforce Enablement?
The TOPdesk story
TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.
Since then, the organization has grown: from 2 employees to 500, and from a single small office to 10 branches worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.
TOPdesk helps you put your customers first
Our solution helps you help your customers. But let’s be honest: good call management alone won’t make them happy. We believe that three elements hold the key to optimal service delivery.
Standard and Simple
Make things as easy as possible for your customer. Give them software that is simple to use and implement, be transparent about your products and services, and offer a good self-service portal that boosts customer independence.
Shared Service Management
No department is an island. Your customers rely on IT, facilities and other services – with each handlingrequests in their own way. Save your customers a lot of hassle by offering a single point of contact, and even by sharing your processes. With all departments on the same page, communication with your customers becomes more straightforward, and makes your services easier to manage.
Service Integration Management
Your department probably works with suppliers. But if they let you down, you may let your customers down. That’s why it’s important to collaborate effectively with your suppliers. How? Start by integrating your tools. This helps both parties manage agreements and stay up-to-date. If you improve the relationship with your supplier, everyone will benefit.
Our corporate culture values trust, responsibility, and freedom above all. You get the opportunity to work on your own initiatives and determine how you further develop your skills.
Your colleagues can make your work a lot more fun. TOPdesk employs over 500 university and college graduates with an interest in technology, working together to make our organization successful.
Space for development
You are never done learning, which is why we invest in your personal development.
I worked at TOPdesk full-time (More than a year)
Whilst only having worked at TOPdesk for a short period of time, the company has been absolute joy to work with! The culture and ethos is very strong and positive and you really feel a sense of "practice what we preach".
The company is very close, like a family and it makes it a really nice place to work.
You also have the freedom to develop yourself and forge your own path within TOPdesk.
I'd strongly recommend working here to anyone!
As a consultant, there is a lot of travelling. It's best to live somewhere central to get around the country, otherwise it can be a knock to your Work/Life balance.
Advice to Management
Continue to focus on professionalism within the teams internally, as some work is still required in the services functions
I applied online. The process took 3 weeks. I interviewed at TOPdesk (Budapest, MO (US)) in April 2018.
After sending CV and an English cover letter, I had to complete a programming task at home, based on the result of that they called me in for an office visit and a personal interview. In the interview there was another programming exercise, for which I had to write code on the spot.