Working at TOPdesk | Glassdoor.co.uk

TOPdesk Overview

Delft (Netherlands)
51 to 200 employees
1993
Company - Private
Enterprise Software & Network Solutions
£50 to £100 million (GBP) per year
TOPdesk is an international software and consultancy company. Our organisation operates based on trust, freedom and responsibility. Experience has taught us that these three elements are the key to innovative projects and healthy growth. We always put people first: we listen to ... Read more

Mission: Guiding organizations to achieve service excellence by getting people highly engaged, empowering them to work better together.

Company Updates

  • Let's work together!
    http://glassdoor.com/slink.htm?key=vMakY

    TOPdesk Guides to service excellence

    You may have heard of our new tagline: Guides to service excellence. But what does it mean? To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence. https://blog.topdesk.com/updates/guides-to-service-excellence?utm_source=YT&utm_medium=text&utm_campaign=video-corporate&utm_content=2018

  • What is Workforce Enablement?
    http://glassdoor.com/slink.htm?key=vQfP2

    What is Workforce Enablement?

    Workforce Enablement - Meet today's approach to support. Instead of focusing on meeting SLAs and implementing ITIL processes, your goal is to make your employees happy as a clam. Why? Research shows happy employees lead to happy customers. And happy customers lead to increased revenue.

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TOPdesk – Why Work For Us?


Who we are
At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 700 colleagues in 10 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills while wearing your favorite sneakers? A TOPdesk career is the answer.

Working at TOPdesk

Professional freedom
Our corporate culture values trust, responsibility, and freedom above all. You get the opportunity to work on your own initiatives and determine how you further develop your skills.

Enthusiastic colleagues
Your colleagues can make your work a lot more fun. TOPdesk employs over 500 university and college graduates with an interest in technology, working together to make our organization successful.

Space for development
You are never done learning, which is why we invest in your personal development.

TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.

Since then, the organization has grown: from 2 employees to 700, and from a single small office to 10 branches worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.


TOPdesk Reviews

5.0
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Recommend to a friend
Approve of CEO
TOPdesk CEO & Founder Wolter Smit
Wolter Smit
17 Ratings
  • "Friendly, Flexible, Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Generator in Manchester, England
    Current Employee - Lead Generator in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TOPdesk part-time (Less than a year)

    Pros

    Great Culture
    Competitive pay
    Friendly staff
    Extensive training
    Unparalleled flexibility
    Opportunities to travel to other TOPdesk offices
    Work on interesting projects
    Great in-office benefits

    Cons

    Calling all day can become slightly boring, although the opportunity to work on various projects stops you from calling for every hour of the day.

    Advice to Management

    Don't ever change this amazing culture and flexibility.

See All 148 Reviews

TOPdesk Photos

TOPdesk photo of: Huddle space
TOPdesk photo of: Office space
TOPdesk photo of: Meeting room
TOPdesk photo of: Kanban board
TOPdesk photo of: Roof terrace
TOPdesk photo of: Central staircase
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TOPdesk Interviews

Experience

Experience
88%
3%
9%

Getting an Interview

Getting an Interview
43%
12%
12%
12
9
9
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Developer Interview

    Anonymous Employee in Budapest, MO (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at TOPdesk (Budapest, MO (US)) in April 2018.

    Interview

    After sending CV and an English cover letter, I had to complete a programming task at home, based on the result of that they called me in for an office visit and a personal interview. In the interview there was another programming exercise, for which I had to write code on the spot.

    Interview Questions

See All 33 Interviews

TOPdesk Awards & Accolades

  • Best Employer - Personal Development, Satisaction, 2013
  • Best Employer, Satisaction, 2015

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