Working at TOPdesk |

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TOPdesk Overview

Delft (Netherlands)
501 to 1000 employees
Company - Private
Information Technology
Unknown / Non-Applicable
TOPdesk is an international software and consultancy company. Our organisation operates based on trust, freedom and responsibility. Experience has taught us that these three elements are the key to innovative projects and healthy growth. We always put people first: we listen to ... Read more

Mission: TOPdesk helps organisations to improve their services with user-friendly standardised software. Our starting point is the needs of the organisation, the people who will be using the software and the customers they will support. Collaboration is essential to these projects, both ... Read more

TOPdesk Reviews

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Approve of CEO
TOPdesk CEO & Founder Wolter Smit
Wolter Smit
27 Ratings
  • "Wonderful working culture"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Manchester City Centre, England
    Current Employee - Support in Manchester City Centre, England
    Positive Outlook
    Approves of CEO

    I have been working at TOPdesk full-time (Less than a year)


    - Relaxed working culture where employees are encouraged to take responsibility, they're trusted to do their jobs and they aren't micro-managed.

    - Strong understanding from management about the need for work/life balance. This comes in the form of flexible working hours, excellent holiday entitlement and an unprecedented ability (when compared to my previous jobs) to alter pay/time ratios to work less or earn even more time off etc.

    - Incredibly friendly, supportive environment to work in. Culture of information sharing ensures strong support networks when training and performing day-to-day tasks. Weekly staff socials, in addition to numerous special events help engender this sense of being part of a team too.

    - Generous pension scheme and private healthcare.

    - Staff seem to recognise that they are lucky to work in this environment and have a good thing going here. As a result, employees have higher levels of morale, loyalty and respect for the company than you would normally expect to see.


    I have worked at TOPdesk for around a month and have therefore only really been exposed to the training programme at this stage. Nothing significant that I could put in this category so far.

    Advice to Management

    From what I have seen so far, it seems that much of TOPdesk's success is due to highly motivated employees, responding to a work culture which places trust in them and rewards them with options for a great work/life balance. Don't change this!!

See All 38 Reviews

TOPdesk Photos

TOPdesk photo of: Development
TOPdesk photo of: Marketing Corner
TOPdesk photo of: Flying the flag proudly
TOPdesk photo of: Coffee break
TOPdesk photo of: Group Work Room
TOPdesk photo of: Work space in the Antwerp office
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TOPdesk Interviews



Getting an Interview

Getting an Interview





    Lead Generation Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied in-person. The process took 2 weeks. I interviewed at TOPdesk in May 2017.


    At a job fair they took in my CV, offered me an interview the next week. The interview itself was two people, one head recruiter from Manchester that was on a Skype call kind of thing and a team leader from London. Second interview was offered the same day. Interview had a lot of focus on educational choices ie, why my degree or why those subjects in gcse etc.

    Interview Questions

    • What about you makes you good for the lead generation role?   Answer Question
See All 16 Interviews

Company Updates

  • TEDx Talk by our CEO, Wolter Smit, and TOPdesk's Secret to Building a Healthy & Happy Workplace

    The Secret to Building a Healthy & Happy Workplace | Wolter Smit | TEDxBrighton

    Wolter passionately discusses the importance of how you hire great staff. But then also asks; what do you do once you have found them? How do you really bring to life company principles like freedom, trust and responsibility? How do you make sure your company is empowering your employees and providing a work environment where they feel cared about?

  • Find out who TOPdesk are!

    TOPdesk - find out who we are

    Pleased to meet you! We're TOPdesk. We help organizations like yours improve their service management. Haven't heard of us yet? In this video we introduce ourselves, so you know who you'll be working with. Want to know more about us? Visit

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TOPdesk Awards & Accolades

  • Best Employer - Personal Development, Satisaction, 2013

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