Working at TOPdesk | Glassdoor.co.uk

TOPdesk Overview

Delft (Netherlands)
51 to 200 employees
1993
Company - Private
Enterprise Software & Network Solutions
£50 to £100 million (GBP) per year
TOPdesk is an international software and consultancy company. Our organisation operates based on trust, freedom and responsibility. Experience has taught us that these three elements are the key to innovative projects and healthy growth. We always put people first: we listen to ... Read more

Mission: Guiding organisations to achieve service excellence by getting people highly engaged, empowering them to work better together.

Company Updates

  • Let's work together! http://glassdoor.com/slink.htm?key=vMakY

    TOPdesk Guides to service excellence

    You may have heard of our new tagline: Guides to service excellence. But what does it mean? To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence. https://blog.topdesk.com/updates/guides-to-service-excellence?utm_source=YT&utm_medium=text&utm_campaign=video-corporate&utm_content=2018

  • What is Workforce Enablement? http://glassdoor.com/slink.htm?key=vQfP2

    What is Workforce Enablement?

    Workforce Enablement - Meet today's approach to support. Instead of focusing on meeting SLAs and implementing ITIL processes, your goal is to make your employees happy as a clam. Why? Research shows happy employees lead to happy customers. And happy customers lead to increased revenue.

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TOPdesk – Why Work With Us?


Who we are
At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 700 colleagues in 10 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills while wearing your favorite sneakers? A TOPdesk career is the answer.

Working at TOPdesk

Professional freedom
Our corporate culture values trust, responsibility, and freedom above all. You get the opportunity to work on your own initiatives and determine how you further develop your skills.

Enthusiastic colleagues
Your colleagues can make your work a lot more fun. TOPdesk employs over 500 university and college graduates with an interest in technology, working together to make our organization successful.

Space for development
You are never done learning, which is why we invest in your personal development.

TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.

Since then, the organization has grown: from 2 employees to 700, and from a single small office to 10 branches worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.


TOPdesk Reviews

  • "Fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Generator in Manchester, England
    Current Employee - Lead Generator in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TOPdesk part-time (More than a year)

    Pros

    The culture and people are amazing at this company! They really do care.

    Cons

    Can be monotonous work.

See All 201 Reviews

TOPdesk Photos

TOPdesk photo of: Manchester Office, Kitchen
TOPdesk photo of: Manchester Office, Boardroom
TOPdesk photo of: Manchester Office, Lunch Table
TOPdesk photo of: Manchester Office, Desks
TOPdesk photo of: Manchester Office, Meeting room
TOPdesk photo of: Manchester Office
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TOPdesk Interviews

Experience

Experience
83%
8%
9%

Getting an Interview

Getting an Interview
49%
13%
11%
9
8
6
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Service Management Consultant Interview

    Anonymous Employee in Manchester, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at TOPdesk (Manchester, England) in November 2019.

    Interview

    First round consisted off a general questions on previous experience and general suitability for the role.
    Second round was a presentation and more interview questions about the role specifically. They want to make sure you are a great fit for the company which is very reassuring. I was able to ask lots of questions to learn more about the role too.
    The whole interview process was smooth, I heard back very quickly after both interviews, which is a massive relief and was very appreciated.
    All in all a fantastic experience!

    Interview Questions

    • Lots of questions about my experience, suitability for the role etc.   Answer Question
See All 54 Interviews

TOPdesk Awards & Accolades

  • Best Employer - Personal Development, Satisaction, 2013
  • Best Employer, Satisaction, 2015
  • Beste Werkgever 2019-2020, Effectory, 2019
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