Working at TOPdesk | Glassdoor.co.uk

TOPdesk Overview

Delft (Netherlands)
51 to 200 employees
1993
Company - Private
Enterprise Software & Network Solutions
£50 to £100 million (GBP) per year
TOPdesk is an international software and consultancy company. Our organisation operates based on trust, freedom and responsibility. Experience has taught us that these three elements are the key to innovative projects and healthy growth. We always put people first: we listen to ... Read more

Mission: Guiding organisations to achieve service excellence by getting people highly engaged, empowering them to work better together.

Company Updates

  • Let's work together!
    http://glassdoor.com/slink.htm?key=vMakY

    TOPdesk Guides to service excellence

    You may have heard of our new tagline: Guides to service excellence. But what does it mean? To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence. https://blog.topdesk.com/updates/guides-to-service-excellence?utm_source=YT&utm_medium=text&utm_campaign=video-corporate&utm_content=2018

  • What is Workforce Enablement?
    http://glassdoor.com/slink.htm?key=vQfP2

    What is Workforce Enablement?

    Workforce Enablement - Meet today's approach to support. Instead of focusing on meeting SLAs and implementing ITIL processes, your goal is to make your employees happy as a clam. Why? Research shows happy employees lead to happy customers. And happy customers lead to increased revenue.

See AllSee All

TOPdesk – Why Work With Us?


Who we are
At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 700 colleagues in 10 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills while wearing your favorite sneakers? A TOPdesk career is the answer.

Working at TOPdesk

Professional freedom
Our corporate culture values trust, responsibility, and freedom above all. You get the opportunity to work on your own initiatives and determine how you further develop your skills.

Enthusiastic colleagues
Your colleagues can make your work a lot more fun. TOPdesk employs over 500 university and college graduates with an interest in technology, working together to make our organization successful.

Space for development
You are never done learning, which is why we invest in your personal development.

TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.

Since then, the organization has grown: from 2 employees to 700, and from a single small office to 10 branches worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.


TOPdesk Reviews

  • "A Brilliant Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Executive in London, England
    Current Employee - Business Development Executive in London, England

    I have been working at TOPdesk full-time (Less than a year)

    Pros

    There's a reason why TOPdesk UK and TOPdesk as a whole is continuously generating success and that is because of the positive and curious mindset that the company's employees all share. I have enjoyed meeting everyone these first 2 weeks - they are all so welcoming and reassuring. Meanwhile, the training within the sales team has been constant and fast-paced, setting the bar for success to be quite high.

    Cons

    No cons as of yet.

See All 175 Reviews

TOPdesk Photos

TOPdesk photo of: TOPdesk meeting
TOPdesk photo of: National Career Event
TOPdesk photo of: TOPdesk balloon
TOPdesk photo of: studio footage
TOPdesk photo of: TOPdesk meeting
TOPdesk photo of: Huddle space
See All PhotosSee All

TOPdesk Interviews

Experience

Experience
82%
9%
9%

Getting an Interview

Getting an Interview
42%
16%
13%
11
9
7
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Lead Generation Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at TOPdesk in May 2017.

    Interview

    At a job fair they took in my CV, offered me an interview the next week. The interview itself was two people, one head recruiter from Manchester that was on a Skype call kind of thing and a team leader from London. Second interview was offered the same day. Interview had a lot of focus on educational choices ie, why my degree or why those subjects in gcse etc.

    Interview Questions

    • What about you makes you good for the lead generation role?   Answer Question
See All 46 Interviews

TOPdesk Awards & Accolades

  • Best Employer - Personal Development, Satisaction, 2013
  • Best Employer, Satisaction, 2015
  • Beste Werkgever 2019-2020, Effectory, 2019
See More

Work at TOPdesk? Share Your Experiences

TOPdesk
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or