Reviews by job title

432 reviews
4.0
6 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Autonomy Good benefits package Support from team manager Career progression

Cons

High workloads Technology challenges Hybrid approach could be better

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Direct Line Group Response
6mo
Thank you for your review! We’re always looking to make DL an even better place to work, and it’s great to hear your positive experience.​
1.0
28 Dec 2025
Recommend
CEO approval
Business outlook

Pros

When it was soley DLG - Hybrid policy was ok Treated like an adult Direction with where the company was going More job security and more jobs coming back onshore Benefits were ok

Cons

WFH no longer exists and more drive back to the office forcing people to reduce hours Aviva takeover Lack of affordable parking Having to take teams meetings when in the office with people at home Saying working in the office was for collaboration but allowed you to come in any day without your team. Food/lack of food on site Inconsistent approach to managing staff depending on what department you were in. People going above and beyond not rewarded whilst people lacking in skills/competency were never managed.

3.0
11 Jan 2026

Culture

Recommend
CEO approval
Business outlook

Pros

High staff retention Great DEI network

Cons

Low Pay Benefits could be better

1.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great colleagues and team mates Some decent benefits 50% off policies etc Flexi shifts provide a good work life balance Additional week of annual leave salary sacrifice

Cons

Senior management need a wake up call Shocking communication relating to Doncaster office closure No redundancy support No wellbeing or mental health support (there’s a thinly veiled wellbeing room that if you use your pay is docked per minute) Minimum wage +commission Management quite happy to make the lives of sales reps a misery and reduce them to tears when systems don’t work. FIX YOUR OWN INFRASTRUCTURE. Excepted to juggle multiple products - at one point I managed 8 brands over travel pet and home insurance.

4.0
3 Mar 2026

claims

Recommend
CEO approval
Business outlook

Pros

good people, great benefits and flexability

Cons

low salary, lots of work for low pay

3.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and great choice of benefits

Cons

Just a number in the big org

4.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits and culture of people you work with

Cons

Salary is low due to the benefits

Viewing 1 - 3 of 432 Reviews

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