Is Dunelm a good company to work for?

Dunelm has an overall rating of 3.6 out of 5, based on over 2,953 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 65% of employees would recommend working at Dunelm to a friend and 59% have a positive outlook for the business. The best reviews about Dunelm have been left by employees working as Store Coach , Coffee Shop Assistant and Till Staff .

Does Dunelm pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunelm employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Dunelm. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunelm?

65% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunelm 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Dunelm?

Sales Assistant (529) , Team Leader (114) , Sales Associate (113) , Host (96) , Retail Sales Assistant (85) , Customer Assistant (57) , Customer Service (56) , Store Manager (52) , Customer Service Representative (39) , Retail Assistant (39) , Customer Service Advisor (34) , Shop Assistant (31) , Warehouse Worker (28) , Sales Colleague (27) , Barista (26)

What are the pros of working at Dunelm according to real employee reviews?

"Colleagues are friendly and fun to be around" ((in 220 reviews)); "very friendly and pay is good" ((in 167 reviews)); "Some staff were friendly and on the most part my interactions with customers was friendly during my time here too." ((in 153 reviews)); "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families" ((in 136 reviews)); "Normally good and flexible hours" ((in 59 reviews))

What are the cons of working at Dunelm according to real employee reviews?

"Management can be poor and mess up rotas" ((in 179 reviews)); "Manager is rude and makes you do unfair jobs" ((in 85 reviews)); "No training in the role" ((in 47 reviews)); "Managers allow bullying and aggressive behaviour." ((in 25 reviews)); "with short breaks" ((in 25 reviews))

What are employees saying about Dunelm redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunelm redundancy and their outlook for job security at Dunelm in 2026.

What Dunelm locations have received the highest employee ratings?

Clydebank , Dumfries , Carmarthen , Broadstairs , Hastings , Dunstable , Redditch , Thurmaston , Kettering , Southport

Dunelm Reviews

3.6

65% would recommend to a friend

(831 total reviews)

Clo Moriarty

70% approve of CEO

59% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.7

Work/Life balance

3.6

Culture and values

3.5

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Reviews by job title

831 reviews

1.0

17 May 2026

don’t work here if you are a minority

Sales associate

Recommend

CEO approval

Business outlook

Pros

supportive when first starting out. colleagues were initially nice. Able to increase hours if performance is good.

Cons

cliquey. unprofessional management within stores. have to act fake if you actually want to get somewhere.

Dunelm Response

1w

Thanks for taking the time to leave a review. We appreciate your feedback and we're sorry to hear about your experience.

1.0

1 May 2026

Don’t work here, Favoritism and heavy workload make for a tough environment

Sales associate

Recommend

CEO approval

Business outlook

Pros

Slightly Flexible Shifts If Manager Likes You

Cons

Awful Work Load Men are given special treatment by managers Managers give different employees different targets/workloads Holidays are only allowed to be taken in week blocks No Place For Progression

Dunelm Response

4w

Thanks for taking the time to leave a review. We value your thoughts and appreciate your feedback.

1.0

1 Apr 2026

Not recommended for engineers

Software engineer

Recommend

CEO approval

Business outlook

Pros

- Good work and life balance - You get to work with a few great software engineers - Benefits are okay-ish

Cons

- Lack of growth opportunities as a software engineer - You have to put up with childish people making childish decisions based on their mood. I witnessed a staff engineer resisting to make a process change just because they don't like it. You don't really get to have an adult-to-adult conversation with some people. - Microagressions (lack psychological safety) - Poor communication across management, leadership, and teams. - Interview questions have not been updated in 5 years, which resulted in less effective hiring decisions. - Average annual pay increases are around 2%. - The engineering department culture tends to be clique-driven.

Dunelm Response

1mo

Thanks for taking the time to leave a review. We appreciate your feedback and will pass this onto the relevant teams.

Viewing 1 - 3 of 831 Reviews

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Jobs at Dunelm

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Wellingborough, England

Dunelm

Dunelm Reviews

Ratings by category

Reviews by job title

don’t work here if you are a minority

Don’t work here, Favoritism and heavy workload make for a tough environment

Not recommended for engineers

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