Is Dunelm a good company to work for?

Dunelm has an overall rating of 3.6 out of 5, based on over 2,953 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 65% of employees would recommend working at Dunelm to a friend and 59% have a positive outlook for the business. The best reviews about Dunelm have been left by employees working as Store Coach , Coffee Shop Assistant and Till Staff .

Does Dunelm pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunelm employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Dunelm. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunelm?

65% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunelm 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Dunelm?

Sales Assistant (529) , Team Leader (114) , Sales Associate (113) , Host (96) , Retail Sales Assistant (85) , Customer Assistant (57) , Customer Service (56) , Store Manager (52) , Customer Service Representative (39) , Retail Assistant (39) , Customer Service Advisor (34) , Shop Assistant (31) , Warehouse Worker (28) , Sales Colleague (27) , Barista (26)

What are the pros of working at Dunelm according to real employee reviews?

"Great colleagues who always pull together to get the job done and make work fun at the same time!" ((in 223 reviews)); "very friendly and pay is good" ((in 176 reviews)); "Some staff were friendly and on the most part my interactions with customers was friendly during my time here too." ((in 141 reviews)); "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families" ((in 141 reviews)); "Birthday days off are also a great benefit and days off for your childs first day at school." ((in 62 reviews))

What are the cons of working at Dunelm according to real employee reviews?

"Management can be poor and mess up rotas" ((in 183 reviews)); "Manager is rude and makes you do unfair jobs" ((in 84 reviews)); "Long hours and weekends." ((in 65 reviews)); "No training in the role" ((in 47 reviews)); "with short breaks" ((in 27 reviews))

What are employees saying about Dunelm redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunelm redundancy and their outlook for job security at Dunelm in 2026.

What Dunelm locations have received the highest employee ratings?

Clydebank , Dumfries , Carmarthen , Broadstairs , Hastings , Dunstable , Redditch , Thurmaston , Kettering , Southport

Dunelm Reviews

3.6

65% would recommend to a friend

(381 total reviews)

Clo Moriarty

70% approve of CEO

59% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.7

Work/Life balance

3.6

Culture and values

3.5

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Reviews by job title

381 reviews

3.0

4 May 2026

Varies depending on store

Store operations manager

Recommend

CEO approval

Business outlook

Pros

Okay pay in coach roles Can be really positive and a great developmental environment if your line manager is behind you Internal development programmes are good

Cons

Pushed to the max with hours being cut some weeks (should consider saving some money by reducing the copious amounts of POS sent into store) If you don’t have a responsible store coach, you will struggle. Examples include: fostering a toxic work environment, allowing a culture of bullying and gossip (beyond normal workplace chat), rota changes up to and including the day of shift impacting your personal life, refusing to support the development of younger colleagues.

Dunelm Response

3w

Thanks for taking the time to leave a review. We value your feedback and thoughts, and will pass these onto the relevant teams.

3.0

27 Apr 2026

Good Place to work

Sales associate

Recommend

CEO approval

Business outlook

Pros

. . . . .

Cons

Not very good communication - sometimes don't feel heard or acknowledged

Dunelm Response

1mo

Thanks for taking the time to leave a review. We appreciate your feedback!

1.0

1 Apr 2026

Not recommended for engineers

Software engineer

Recommend

CEO approval

Business outlook

Pros

- Good work and life balance - You get to work with a few great software engineers - Benefits are okay-ish

Cons

- Lack of growth opportunities as a software engineer - You have to put up with childish people making childish decisions based on their mood. I witnessed a staff engineer resisting to make a process change just because they don't like it. You don't really get to have an adult-to-adult conversation with some people. - Microagressions (lack psychological safety) - Poor communication across management, leadership, and teams. - Interview questions have not been updated in 5 years, which resulted in less effective hiring decisions. - Average annual pay increases are around 2%. - The engineering department culture tends to be clique-driven.

Dunelm Response

1mo

Thanks for taking the time to leave a review. We appreciate your feedback and will pass this onto the relevant teams.

Viewing 1 - 3 of 381 Reviews

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Jobs at Dunelm

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Barista/Coffee Shop Assistant

Wellingborough, England

Dunelm

Dunelm Reviews

Ratings by category

Reviews by job title

Varies depending on store

Good Place to work

Not recommended for engineers

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