Forever 21 Reviews | Glassdoor.co.uk

Forever 21 Reviews

Updated 24 March 2019
4,861 reviews

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2.8
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,807 Ratings

Employee Reviews

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Pros
  • "If you like a fast-paced environment, you'll do well here" (in 289 reviews)

  • "You learn a lot because everything is so fast paced" (in 62 reviews)

Cons
  • "the employee discount is only 10%" (in 236 reviews)

  • "Rude Management Little pay Long hours" (in 207 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Good for creative young people who want to pursue their career in retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Glendale, CA (US)
    Former Employee - Store Associate in Glendale, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Active and energetic working environment

    Cons

    Minimum wage only and you have to work on holidays


  2. "Good communication skills Be able to help customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Forever 21 full-time (More than 5 years)

    Pros

    It's safe and comfortable
    It's also good environment for the customers and staff
    It has a good environment

    Cons

    Helps you to improve more experience and the capacity to know how it works

    Advice to Management

    N/A

  3. "Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    Some other employers are nice.. SOME

    Cons

    10% Discount
    Full time job promised only 20 hours given which no one can live on except students

    Advice to Management

    Don’t hire so many staff just hire us reliable ones and watch us shine!


  4. "Not great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time (More than 3 years)

    Pros

    Cute clothes
    Cute clothes
     Cute clothes
    Cute shoes
    Cute paint on the wall

    Cons

    Bad management
    Lazy management
    Favour employees got everything

    Advice to Management

    Hire better management


  5. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Liverpool, England
    Former Employee - Sales Associate in Liverpool, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    The people and the clothes

    Cons

    Management was bad, not organised


  6. "It was okay at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly employees, we were sort of like a family

    Cons

    Bad management
    Poor pay
    Messy environment


  7. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Forever 21 full-time

    Pros

    Great people to work with and very fun.

    Cons

    Long hours and really bad pay for amount of work and expectations.

  8. "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 part-time

    Pros

    Fun staff
    Cute clothes
    Interesting insight into the fast fashion industry

    Cons

    Inexperienced and rude managers
    No trust of staff
    Favouritism
    Poor employee discount
    Cliquey
    Inefficient regular reorganizing of the store making it impossible to find products

    Advice to Management

    Great staff like humans
    Take time to train junior staff
    Break down hierarchy between visual merchandisers and cashiers being seen as “better”


  9. "Good starting job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time

    Pros

    Typical retail job, requires hard work ethic as it can get really busy. Fun people to work with especially on the top floor

    Cons

    Sometimes required to balance too many things at once


  10. "Good job to have alongside studies"

    StarStarStarStarStar
    Former Employee - Sale Assistant in Glasgow, Scotland
    Former Employee - Sale Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    - Extra hours available
    - Flexible hours

    Cons

    -Stock rotated frequently, hard to track down items for customers