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      Lantern

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      39 reviews
      2.0
      11 Feb 2026

      Meaningful mission, but leadership and culture undermine execution

      Creative director
      Recommend
      CEO approval
      Business outlook

      Pros

      • The mission is genuinely compelling and the product has potential to help members • Many talented, experienced people who care about quality and outcomes • Opportunities to move fast and learn quickly • Significant room to improve the brand and member experience if the organization commits to it

      Cons

      • Executive leadership sets the tone, and the culture reflects it. • Expectations are often high, but priorities and direction change frequently, creating unnecessary stress and rework. • Limited trust in the experts being hired. • Strategic thinking is not valued in practice. Leadership seems to want more hands to execute, not partners who can shape direction. • Brand is inconsistent and fragmented. Brand audits and leadership interviews were conducted, but the insights don’t translate into a clear, differentiated, member-first brand system. • The member experience feels disconnected across touchpoints. The mobile app, web portal, and website don’t align in messaging, voice, or visual design, which weakens trust and cohesion. • The organization operates reactively. Work is often driven by the latest urgent request rather than a strategic plan, making it hard to build sustained momentum.

      5.0
      12 Jun 2025

      Great company

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and really nice people. Great leadership team

      Cons

      Figuring out how to adjust to being a larger org after huge growth as a startup over 3 years as

      avatar
      Lantern Response
      11mo
      Thank you so much for your thoughtful review and for being a valued part of the Lantern team! We're thrilled to hear that you appreciate our culture, the people you work with, and the leadership team. Creating a supportive and collaborative environment is something we care deeply about. We also appreciate your note about the challenges of scaling. As we continue to grow, we know how important it is to evolve thoughtfully while staying true to our roots. Feedback like yours helps us stay focused on what matters most—our people and our shared mission. Thanks again for your contribution to Lantern’s journey! Meredith Fish SVP, People Team
      5.0
      8 Dec 2025

      Good company

      Care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun environment Good culture Nice supervisors

      Cons

      Pay could be better Nothing else to say

      avatar
      Lantern Response
      5mo
      Thank you for taking the time to share your experience with us. We’re grateful to hear that you enjoy the fun, supportive environment at Lantern Care and that our culture and supervisors have made a positive impact on your day-to-day work. Creating a workplace where people feel valued and connected is extremely important to us, and it’s encouraging to know this aligns with your experience. We also appreciate your feedback regarding compensation. We regularly review our pay practices to ensure they remain competitive and aligned with market benchmarks, and input from team members like you helps inform our ongoing efforts in this area. Thank you again for your thoughtful review and for everything you contribute to Lantern Care. We're glad to have you on the team. Meredith Fish SVP, People Team
      1.0
      19 Nov 2025

      Dog Eat Dog

      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are connected within the organization with executives who like you then you can stick around. The organization is full of talented folks from the industry and keeps the business thriving. They pay well.

      Cons

      No transparency. Their motto internally is fire fast and hire slow. No opportunity for development or any type of support from leadership to gauge success. You either fit their mold or you don't and if you don't then beware. The culture here is non-existent. They only care about the people that leadership feels is contributing to the bottom line. Leadership will smile in your face one second and then have no problem letting you go the next, with a severance package of only a couple of weeks. For a health tech startup their benefits offered are sub par at best. Leadership will create your performance reviews based on if you are receiving any type of bonus to ensure that they do not have to pay you. If you are remote be prepared to work 10-12 hour days often, if this isn't you, then run away and run away fast.

      avatar
      Lantern Response
      6mo
      Thank you for taking the time to share your feedback. At Lantern, we value our employees and are committed to fostering a supportive, transparent, and inclusive culture. As we continue to grow rapidly, there are many opportunities for development and advancement across the organization. We encourage employees and leaders to regularly discuss career aspirations and identify opportunities for experiential learning to support each individual’s career journey. Our performance and bonus processes are designed to be objective and goal-based to ensure every team member is evaluated fairly. We also regularly review our practices to ensure they reflect our values and support our people. Thank you again for sharing your experience. If you would like to further discuss your concerns, please feel free to reach out to me directly for a confidential conversation. We wish you the very best in your future endeavors. Meredith Fish SVP, People
      5.0
      26 Mar 2025

      Amazing culture and relevant solution for the market

      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Lantern expects a lot from its people, and its people expect a lot from themselves. Great culture for those who appreciate the value of hard work and growth.

      Cons

      Nothing that is of concern.

      avatar
      Lantern Response
      1y
      Thank you for taking the time to share your experience at Lantern. We're thrilled to hear that you value the culture of hard work and growth—it’s something we’re deeply proud of and strive to nurture every day. Your kind words reinforce the importance of maintaining high standards while supporting one another along the way. We also appreciate your encouragement to stay focused on doing right by both our team and our customers. That’s a principle we hold close, and it's always motivating to hear it echoed by our employees. Thanks again for being a part of Lantern and for contributing to the culture we’re building together. Meredith Fish SVP, People Team
      5.0
      10 Oct 2025

      Great pay and benefits

      Claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of growth opportunities, great work culture and leadership

      Cons

      On site work, you have to go to the office 5 days a week and earn working from home

      avatar
      Lantern Response
      6mo
      Thank you for sharing your experience and for being part of Lantern. We’re glad to hear that the growth opportunities, culture, and leadership have stood out to you during your time here, those are areas we work hard to nurture and sustain. We also appreciate your candid note about on-site work. While some roles do require an in-office presence to best support our members and teams, we understand that flexibility is important. We regularly review our workplace policies to ensure they balance operational needs with employee preferences, and feedback like yours helps us continue to evaluate where we can thoughtfully evolve. Thank you again for taking the time to leave a review and for the work you do every day to support our mission. Meredith Fish SVP, People Team
      2.0
      19 Feb 2025

      Could be wayyy better

      Care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      -Bar cart every Thursday -Teamwork environment with colleagues

      Cons

      -Unrealistic annual performance reviews. They have a scale of 1-5, 1 meaning that you should be fired, 5 is impossible to reach because the expectations are set so high that you can’t reach them. They do this on purpose so that they don’t have to pay you what you’re worth. I’ve had two so far and can’t manage to get a 4 and I go far beyond my job description yet I don’t get compensated fairly for it. And you can’t negotiate your merit increase because they submit the final numbers BEFORE telling you your pay raise so that they can’t go back in and change anything. -they encourage you to apply internally and when you do, you get turned down several times. If you’re not someone with an ethnic or foreign background or bilingual, your odds of being promoted are significantly less. This is highly discouraging for an employee who has tenure and has the exact same qualifications as the bilingual person that got promoted after being there only a year. It’s very degrading and unfair. -Work culture is not great. There are cliques and if you’re not buddy buddy with one of the sups, you also won’t get promoted or recognized. -It has turned very ghetto. Whoever is in charge of hiring really does not care who walks in that door because they don’t drug test so a lot of the new hires smell like weed. -Lack of organization. They are always changing the protocols for processes and a lot of the times you don’t hear about it until a coworker tells you about it and by then it’s too late because you may get counted against your audit or quality scores. I could go on….

      avatar
      Lantern Response
      1y
      Thank you for your honest feedback and for your years of service at Lantern. We're glad you've experienced strong teamwork and enjoyed aspects of our culture, but we're sorry to hear you've felt undervalued and frustrated in key areas. Your concerns about the performance review process, internal promotions, and workplace culture are important. Our goal is to ensure that our systems to ensure they are fair, transparent, and inclusive for all employees. We appreciate you speaking up and helping us identify where we can do better. If you're open to it, we’d welcome a conversation to learn more and continue improving. Thank you, Meredith Fish SVP, People Team
      2.0
      25 May 2025

      CA role

      Care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      the grassroots aspect of it all

      Cons

      the culture and constant change

      avatar
      Lantern Response
      1y
      Thank you for taking the time to share your thoughts. We understand that frequent change can be challenging, and we’re consistently looking for feedback on how change is communicated and supported across the organization. If you have ideas or feedback on how we can better support change management, you’re always welcome to schedule time with me directly—I’d value the opportunity to hear your perspective. Meredith Fish SVP, People
      Viewing 1 - 3 of 39 Reviews
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