Lantern reviews about "training"

The supervisors are fully aware that the workload is unreasonable, yet they remain silent, which puts new hires in a difficult position. If newcomers voice concerns about the workload, they end up looking bad in comparison. Favoritism is rampant, with the director and long-time supervisors—who all started as CAs—sharing a close-knit bond and being far less welcoming than they seem. New supervisors are given minimal training despite high expectations, and the workplace is filled with gossip and subtle bullying, resembling high school dynamics. The workload exceeds 50 hours a week, often extending into weekends, leaving no room for work-life balance. The old team tends to unite against anyone they don't like

There is very little organization and training within the company. This is not somewhere to start a career or to learn. They will let you go with no warning, or reasoning. You will be worked over hours, micromanaged, and not a ton of room for growth. Management is poor and only cares about themselves and how you make them look. This is not a healthy environment, and not a place where you will have the ability to learn and grow. I would not recommend.

2 weeks of copying and pasting that does not prepare you for going on the floor, no training on the system that is difficult to navigate. Depending on the trainer on how well you manage, get a bad one and you hit red all day every day when before you were in the green. One trainer could give you advice the other could give another so you end up unsure of where to go on the system, so unfair and wrong

Parking, work load, management, upper management, inconsistency with QA scores, nit picky, shaming employees, toxic workplace

Run don't walk from this company. This is by far the worst experience I've had in the work field in 20 yrs. The pay is horrible compared to the workload. The trainers were admittedly all failures. In their prior customer care roles they told us they received 0 and failing score and had horrible attendance. In the training class was constantly told by trainers that the company believes in their employees and will get any additional help to make sure your successful. Fast forward I started seeing favoritism and clique action. I was pulled to the side by a current employee and was told to keep an eye out for close relationship between trainers and the new hires. The refer-a- friend ppl will diffently keep their jobs so that the current employees get the bonus. Told me it was a racquet. I watched ppl fail their course and was pulled to the side by trainers and now magically they have a great score. I noticed certain ppl missed anywhere from 3-5 days in the first 2 months and the same ppl constantly were tardy, but was at told prior hire no absences or tardies. The training is sub par at best. The only thing the trainers did constantly was stay on their phones. The training is 2 months which was ridiculous and delusional at the same time. Your dealing with customers life and death situations, medical health history, HIPPA laws and medical terminology with 2 months that's careless. I worked for a cable company in billing and was given 3 months training. So the cable company has more value for their customers and their cable. But this company doesn't have value for their customers and their lives. The employees dressed like they just rolled from up under the bed. Flip flops tight leggings and even pj's pants Other issue for parking I paid $15-20 daily. Internet was awful would constantly kick you off calls.. Wouldn't recommend this company to my worst enemy