Manpower Reviews | Glassdoor.co.uk

Manpower Reviews

Updated 16 January 2019
108 reviews

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3.3
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Manpower Managing Director Mark Cahill
Mark Cahill
55 Ratings

Employee Reviews

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Pros
  • "Good work life balance, good commission" (in 53 reviews)

  • "They help you get a decent job with good pay" (in 62 reviews)

Cons
  • "There are no cons that i have experienced thus far" (in 85 reviews)

  • "The hours it take to become full time" (in 49 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Consultant in Reading, England
    Current Employee - Recruitment Consultant in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manpower full-time (More than a year)

    Pros

    Great support from my Regional manager. Regular development sessions. Happy team spirit with everyone working together to achieve a common goal.

    Cons

    The downside of recruitment, where a lot of the outcome is beyond your contol

    Advice to Management

    Keep the development sessions and the way you lisen to your team

    Manpower Response

    13 Jun 2018 – Director of Talent, UK

    Thank you for your review. I appreciate the market can be challenging at times, so it’s all the more important that colleagues are there to support one another and that individuals receive the... More


  2. "Fantastic support, professional and friendly colleagues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Approves of CEO

    I have been working at Manpower full-time (Less than a year)

    Pros

    Training, coaching, support and progression.

    Cons

    Can't think of any to be honest.

    Advice to Management

    Support and training are key for staff detention and productivity.

    Manpower Response

    21 Aug 2018 – Brand Leader, Manpower UK

    Hi there, thank you for your feedback. I couldn't agree with your more about providing our staff with training and support. At the heart of our organisation is our commitment to 'Doing Well by Doing... More

  3. Helpful (1)

    "Avoid! Do not waste spoil your career! Redundancies are rife!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Migration Engineer in Newcastle upon Tyne, England
    Former Employee - Data Migration Engineer in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Manpower full-time (Less than a year)

    Pros

    Salary is ok by market value.

    Cons

    Convinced at interview there would be at least 2 years work and would be found a new position once post ended. Within 4 months of working there I was told there would be redundancies. By month 6 I was made redundant.

    Advice to Management

    Do not falsely convince people to leave jobs they have worked at for years just so you can have people your projects off and to make them redundant.


  4. "The worst employer I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Coventry, England
    Current Employee - Senior Recruiter in Coventry, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Manpower full-time (More than a year)

    Pros

    I have met some great colleagues and friends through my time at Manpower but the overall experience and poor management have left me hoping I never cross paths with this company again in the future

    Cons

    Lets start with the benefits, holiday is 22 days and your forced to hold in some cases 5 days back, you get one chance a year to opt in to group benefits and if your not registered you dont get them. Contracts often have errors, training is poor or non existent on some accounts. Other cons include poor support from group HR, grievances are often ignored or not processed, bonus is constantly miss calculated and they dont tell you upfront if you are not employed on the day you leave you wont get what you may have worked a whole year for. Senior management on the JLR account is very clicky and not trusted by any of the staff. Poor perception from the client and generally the worst employer i have ever had

    Advice to Management

    You need to take a better look at whats going on with the senior leadership team on the JLR account.


  5. "Manpower for Bt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in South Shields, England
    Former Employee - Customer Service Representative in South Shields, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Manpower full-time

    Pros

    Training Program is fun and informative

    Cons

    Untruthful about job specifications and expectations

    Advice to Management

    More training on managing the systems, listen to your customers, good customer service is everything, sales are shortlived if the customer service is substandard


  6. "Manpower CORE NORTH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Newcastle upon Tyne, England
    Current Employee - Telephone Interviewer in Newcastle upon Tyne, England
    Recommends
    Negative Outlook

    I have been working at Manpower full-time (More than a year)

    Pros

    Great people, flexible hours, pay ok

    Cons

    Not the best environment at times due to some of the management, there is a clear divide.

    Some are great some are really poor, though we think tings are being done to fix it.

    Advice to Management

    Need to take feedback seriously

    Manpower Response

    21 Aug 2018 – Brand Leader, Manpower UK

    Hi there, thank you for taking the time to provide your feedback. I share your opinion about our people - our colleagues are what make Manpower. However, I'm disappointed to hear that you feel there... More


  7. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Recruitment Consultant in Newcastle upon Tyne, England
    Current Employee - Lead Recruitment Consultant in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manpower full-time (More than 5 years)

    Pros

    Good structure corporate business

    Cons

    Difficult systems, under investment in systems

    Advice to Management

    Better systems

    Manpower Response

    21 Aug 2018 – Brand Leader, Manpower UK

    Thank you for your feedback about your experience working at Manpower. I also appreciate your feedback regarding our systems - we are continuously seeking to improve our systems and processes to... More

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Glasgow, Scotland
    Current Employee - Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook

    I have been working at Manpower part-time (More than a year)

    Pros

    Friendly staff and efficient communication.

    Cons

    No opportunity for career growth or promotion

    Manpower Response

    21 Aug 2018 – Brand Leader, Manpower UK

    Thank you for sending us your review. At Manpower we take pride in our people and I am glad to hear that you find the staff friendly and the communication efficient. However, I'm sorry to hear that... More


  9. "Working for BT, West Bromwich, but employed by Manpower"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Welcome Advisor in West Bromwich, England
    Current Employee - Customer Welcome Advisor in West Bromwich, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Manpower full-time (Less than a year)

    Pros

    Wage - The wage of £8.53ph to spend all day, working typically 8.5hr shifts (inc 30 min lunch + 2 15 min breaks) from 08:00 - 21:00 isn't too bad. Saturday is normal pay but Sunday is 1.5x (£10.66).

    Shifts - You have a few options of shift patterns - some do lates one week (starting at 11.30 - 12.30 and finishing at 20:00 or 21:00 respectively) and earlies the next (starting at 8 or 9am and finishing at 16.30 or 17:30). These vary in so much as you might start at 08:15 or 09:45. Some, including myself, have a varied shift pattern, working a mixture of early and late shifts each week.

    Manpower rep on site - Handy having a Manpower Rep, now on site full time (wasn't the case before 2018) as well as the BT management structure.

    Location - The location near central West Bromwich is good, Bus station is a slow 10 minutes or speedy 7ish minutes away, through New Square which has big Tesco etc (see New Square shopping in West Brom for more info).

    Benefits - Manpower staff get the same benefits as BT staff, i.e. free Infinity Internet (but you have to pay line rental (£18.99 assuming via direct debit), free BT Sport, Free BT TV, and a few other things.

    Cons

    No more conversions - I was told when I start last April/ May, as was everyone else that started at BT prior to 2018, that one would be employed by Manpower but then the contract would be converted to a BT contract in around 9 months, assuming not too many absences/ poor performance etc). BT staff, doing the same job, get paid thousands more (4 or 5,000 I think) and when one has a BT contract one could get out of the call centre and go to work in BT Sport, Openreach, etc. We were told a couple of months ago that no one else is being converted, and the only way to be employed by BT (and so get a permanent contract with more money) is when BT start advertising, which may not be in 2018. Manpower remain advertising and we constantly see newbies in the call centre, whilst experienced staff leave in search of a permanent contract. Some have worked for Manpower for 18 months having been told by Managers to wait until next month, next month.

    Temporary contract - Temp contract has the benefit of only needing a week's notice, but trying to get a loan or mortgage etc is tricky.

    BT staff get paid more - People that happened to have been employed when staff were converted, doing the same, no more senior role, get paid monthly and get paid, as I said above, at least £4,000 more, if not £5k.

    Manpower rep - Though it's nice having full-time rep on site she remains new to the role and so asking for information either takes some time to get or one gets it quickly but it's wrong.

    Manpower benefits - Manpower are larger than BT, but the benefits you get as a result of being employed by Manpower are dismal and I don't know anyone making use of them.

    Working late - I don't think anyone likes leaving at 21:00 for no higher a wage, though some don't like getting to work for 08:00, and sometimes you have a 21:00 finish followed by an 08:00 start. If you live outside West Brom this will mean maybe 6 hours sleep.

    Development - partly because of not being employed by BT I think, becoming anything more than a call centre advisor is tricky. There are some that are happy just coming to work that don't have my ambition, though.

    Manpower Response

    27 Jul 2018 – Brand Leader, Manpower UK

    Thank you for taking the time to provide feedback. Our people are incredibly important to us and we always want to make sure the working environment is supportive of their development and career... More


  10. "Monotonous work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Liverpool, England
    Current Employee - Customer Advisor in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Manpower full-time (Less than a year)

    Pros

    The staff I work with are nice.

    Cons

    Divide and conquer type situation.

    Advice to Management

    You can't have people being paid the same money for doing an hour longer than the other staff members each day. Unfair practices and the managers can't change anything.

    Manpower Response

    13 Jun 2018 – Brand Leader, Manpower UK

    Thank you for your review. Manpower is committed to equal pay for all our employees with the same performance, in the same roles. If you believe this is not being followed within your team, I must... More