New Look Reviews | Glassdoor.co.uk

New Look Reviews

Updated 11 February 2019
514 reviews

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3.0
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Alistair McGeorge
32 Ratings

Employee Reviews

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Pros
  • "Good staff discount provided after passing probation period (usually about 8 weeks)" (in 91 reviews)

  • "Good customer service experience, perks of the job 50% discount" (in 76 reviews)

Cons
  • "Work Life balance is non existent" (in 15 reviews)

  • "Work Life balance not great, long hours" (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Head Office review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (Less than a year)

    Pros

    Vibrant offices and really great colleagues
    Amazing employee benefits, yoga classes, monthly company wide socials, free fruit, 40 % DISCOUNT!!
    Being able to do beyond your current role and learn more skills
    Fast paced - you will never be bored!
    Review and target driven

    Cons

    Clear accountability - Take responsibility!

    New Look Response

    17 Dec 2018

    Hello fellow New Looker! Thank you taking the time out to leave a review in this crazy world of fast fashion! We're delighted you've had the chance to experience so many of our employee benefits... More


  2. "sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at New Look part-time

    Pros

    fun managers and great team. different roles with in the store

    Cons

    not the greatest hours and shifts can feel long

    New Look Response

    19 Dec 2018

    Hello fellow New Looker! We so appreciate you taking the time out to leave a review in this world of fast fashion. It's amazing to hear you have a great team and enjoy the wide variety of roles our... More

  3. "good part time job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New Look part-time

    Pros

    always something to do, staff members are friendly

    Cons

    management are not considerate to students and will force to come in


  4. "Great to grow your career...ready for elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wholesale Administrator in London, England
    Former Employee - Wholesale Administrator in London, England
    Recommends
    Approves of CEO

    I worked at New Look full-time (More than a year)

    Pros

    Best team to work with and have made friends for life from this department!
    Great experiences and have learnt a lot for future roles.
    Great role for a first job in head office.

    Cons

    Low pay for hard work and over time.
    Pay rises are structured in tiers (which is good) but that doesn’t mean you get them when they are well and truly deserved.
    You will be told there is a promotion and recruitment freeze but the management will still gain promotions!
    There does seem to be multiple rules across the department (including the same level as you, for the Merchandising department).
    My advice to you as an employee is if you have any experiences for this role ensure you barter with HR, once an offer of employment, to enter as a level 1.
    This will ensure you are not on a small wage for London living, as well as not start you at the bottom again!

    Advice to Management

    A lot of staff including myself would have stayed if we were given the promotions that were promised. Stop giving false hope to people when the company can’t afford or just wont give out pay rises.


  5. "New Look Sales Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at New Look part-time

    Pros

    flexible work hours
    nice and welcoming working group

    Cons

    managers expect you to go above and beyond when it is not possible
    they do not pay a good amount- wage is bad


  6. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at New Look part-time (More than 3 years)

    Pros

    Enjoyable and easy, east to do

    Cons

    Management is not very efficient


  7. "Temporary Sales Advisor Role Essex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in West Thurrock, England
    Former Employee - Sales Advisor in West Thurrock, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at New Look part-time (Less than a year)

    Pros

    Great team and set of managers. Good training provided. Good staff discount provided after passing probation period (usually about 8 weeks)

    Cons

    Cannot get staff discount perk if you're working as a temp.

    New Look Response

    24 Jan 2019

    Hello, sorry that you are no longer a part of our New Look team but we really appreciate you taking the time to shout about the great management, training and colleagues you had whilst you were with... More

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (More than a year)

    Pros

    Passionate work force
    Given autonomy in role
    Friendly and welcoming to new joiners
    Very supportive environment

    Cons

    It can be very fast paced and change at the last minute
    Some old school leaders at very senior level
    Be prepared to be challenged

    Advice to Management

    Senior Management could be more approachable

    New Look Response

    24 Jan 2019

    Hello fellow New Looker! We so appreciate you taking the time out to leave a review in this crazy world of fast fashion. We're glad to hear you're supported in your role and the passion is alive... More


  9. "Sales assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Staff are friendly and approachable.

    Cons

    Rotas are often unpredictable and management often do not allow alterations

    New Look Response

    21 Jan 2019

    Hello, sorry that you are no longer a part of our New Look team but we really appreciate you taking the time to shout about all the great experiences you’ve had at New Look.


  10. "New Look"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Glasgow, Scotland
    Current Employee - Sales Assistant in Glasgow, Scotland

    I have been working at New Look part-time (Less than a year)

    Pros

    40% Discount, £5.90 hourly rate for under 18s and friendly nature of the role.

    Cons

    Contracted 4 Hours, difficult for increased hours/overtime

    New Look Response

    21 Jan 2019

    Hello fellow New Looker! We so appreciate you taking the time out to leave a review in this crazy world of fast fashion. We're so happy to hear that you have a friendly culture in your store!