New Look Reviews | Glassdoor.co.uk

New Look Reviews

Updated 16 April 2019
546 reviews

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3.0
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Alistair McGeorge
36 Ratings

Employee Reviews

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Pros
  • "Good staff discount provided after passing probation period (usually about 8 weeks)" (in 97 reviews)

  • "Pros: 50% discount on all new look clothing" (in 77 reviews)

Cons
  • "Work Life balance is non existent" (in 16 reviews)

  • "not many at all, can have long hours" (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Head Office review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (Less than a year)

    Pros

    Vibrant offices and really great colleagues
    Amazing employee benefits, yoga classes, monthly company wide socials, free fruit, 40 % DISCOUNT!!
    Being able to do beyond your current role and learn more skills
    Fast paced - you will never be bored!
    Review and target driven

    Cons

    Clear accountability - Take responsibility!

    New Look Response

    17 Dec 2018

    Hello fellow New Looker! Thank you taking the time out to leave a review in this crazy world of fast fashion! We're delighted you've had the chance to experience so many of our employee benefits... More


  2. "Fab place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Partner in London, England
    Current Employee - Learning and Development Partner in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (Less than a year)

    Pros

    Great Colleagues - One of the first things I noticed about working at New Look is how great the people are who work here. When I was interviewing my recruiter and new manager were just so nice and fun that I kept thinking that if they're the kind of people that work at New Look then I want to be a part of that. When I started I hoped everyone would live up to this expectation and they really have.

    Great Perks - Staff discount is 40% which just means I shop nowhere else but New Look. Huge bundles of clothes go with me to the tills and then I'm always shocked at the bargain price I'm getting it all for. Then on top of that there are loads of additional benefits and discounts that we can get elsewhere. Plus little cute initiatives here and there that make me feel really valued.

    Great Atmosphere - this company really lives up to it's ambition of 'Fun in the Now' and it really feels like good vibes only in the office.

    Career Opportunities - There is so much opportunity to progress here, New Look really tries to support internal talent, and is great at offering things like secondments to employees.

    Cons

    Hmmm, this is a hard one. Occasionally certain processes are quite complicated, however you can see lots of internal initiatives to innovate and simplify which is really encouraging.

  3. "Assistant Buyer- London"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in London, England
    Former Employee - Assistant Buyer in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at New Look full-time (More than a year)

    Pros

    Lovely colleagues
    Really interesting and fun work
    Nice London offices

    Cons

    Long Hours
    Slow Career Progression
    Not enough people in teams


  4. "Bad Management but relaxed working environment with chance of internal promotions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at New Look full-time

    Pros

    Bad Management but relaxed working environment with chance of internal promotions

    Cons

    Bad management, too many 'managers' that are in their position due to length of service as opposed to actually being qualified to manage a team.


  5. "Interesting and Quick Paced"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at New Look part-time

    Pros

    Helping customers fashion needs, good hourly wage, flexible around studies

    Cons

    Management can be hit or miss


  6. "Not bad for a part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at New Look part-time

    Pros

    Good discounts, 40% staff discount, 25% friends and family vouchers, staff incentives, fun people to work with.

    Cons

    Usually doing the same job which gets boring, some customers annoying but obv can't control that, management can be iffy - communication between them as well as staff is bad (head office and store specific). Minimum wage and age specific, which is unfair for younger staff who do the same job/often more than older employees.

    Advice to Management

    Know what you are telling staff so everyone has same information. Provide job certainty. Don't do as many sales at one time.


  7. "Good place to work at, nice people and good training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Administrative Assistant
    Current Employee - Merchandise Administrative Assistant
    Neutral Outlook

    I have been working at New Look full-time (More than a year)

    Pros

    Great place to learn and good variety of systems used

    Cons

    Slow progression and low pay increase between levels

  8. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New Look full-time

    Pros

    Discount, work culture, no hierarchy approach

    Cons

    Lack of staff support to grow


  9. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Look full-time

    Pros

    Fun place to work very busy days

    Cons

    None, great place to work


  10. "Former New Look Sales Assistant Review"

    StarStarStarStarStar
    Current Employee - New Look Sales Assistant
    Current Employee - New Look Sales Assistant

    I have been working at New Look part-time (More than a year)

    Pros

    Pros: 50% discount on all new look clothing

    Cons

    Long hours with out breaks and unpredictable shift patterns