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Softcat Reviews

Updated 5 September 2017
94 reviews

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4.2
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Martin Hellawell
33 Ratings

94 Employee Reviews

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Pros
  • It's hard work but amazingly rewarding (in 14 reviews)

  • Young working environment with lots going on (in 11 reviews)

Cons
  • low basic salary, cut throat - you will ber asked to leave it you miss a target (in 9 reviews)

  • Long hours - to be expected in sales however I worked 55 a week and was told it wasn't enough (in 6 reviews)

More Pros and Cons

  1. "Best place to work... still!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Marlow, England
    Current Employee - Account Director in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 8 years)

    Pros

    I've been working at Softcat for almost a decade and I still love it. It's hard work but amazingly rewarding. The people are brilliant, the culture is great, the management are supportive - couldn't ask for more.

    Cons

    Too much free food will make you fat (seriously)

    Advice to Management

    Keep doing what you're doing


  2. "Frustrating"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Good sales cycle experience: From cold calling, account managing and closing.
    - Good office environment - lots of people in the same age range. And always noisy (from calling)
    - Fun: Very sociable.

    Cons

    - Poor basic: was told it was not going to change any time soon and if it did, wouldn't be much.
    - Unprofessional
    - Appalling Office Manager

    Advice to Management

    Monitor the behaviours of some of your office managers.

    Softcat Response

    11 Sep 2017

    Thank you for your review and your feedback. Softcat pride ourselves on employee satisfaction, so we are sorry to see you had a negative experience in one of our locations.
    It would be really... More


  3. "One of the best company you could work for, officially and in my opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 3 years)

    Pros

    From the day you start you are told how great this company will be and how you can achieve so much if you work hard, in your role and financially. It is completely true from your first day, you are immersed in the culture and the ethos of the company and within a few weeks you can be out meeting customers and selling.

    I started straight from university with no IT background. It isn't as much an IT job as its a sales job where Softcat help you build relationships with customers and teach you to talk at a business level about IT and business strategy, then plug in technical resource to cover the more in depth IT requirements.

    You can make a serious amount of money in this job if you are prepared to listen to the training and advice of others and if you are prepared to put in the time. There are also so many different incentives and prizes that you can win, just through doing your day to day job.

    Cons

    The hours are fairly long, you are expected to work 9-6 but you should really be working outside of these hours as well if you want to over achieve, that being said it is not enforced.

    You are not given any accounts when you start you have to find new business opportunities yourself.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Softcat Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Softcat full-time (Less than a year)

    Pros

    Great commission, lots of room for progression, great benefits and incentives

    Cons

    Low salary for London, takes time to build commission and before that it is next to nothing in account, office environment could be more mature


  6. Helpful (2)

    "Very up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Approves of CEO

    I worked at Softcat full-time (More than a year)

    Pros

    Good commission when you hit target. They put on a lot of events etc and look after their staff fairly well.

    Cons

    Accounts are pretty stagnant and because of the success of others before you its hard to succeed, especially straight away. They put on a lot of events to essentially glam up the job. Basic salary could be much better.


  7. Helpful (1)

    "Great as a straight out of uni job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun people top work with and internal treats such as free luch

    Cons

    low basic salary, cut throat - you will ber asked to leave it you miss a target


  8. Helpful (4)

    "You can't polish a turd but roll it in glitter is the softcat way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Marlow, England
    Current Employee - Account Executive in Marlow, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great culture within the company
    Truly are the best in the industry having invested heavily in their specialist services and solutions sales execs

    Cons

    extremely high turnover of staff
    job is mis-sold, its call centre work
    recruitment policy seems to be quantity over quality
    awful basic salary

    Advice to Management

    stop hiring in such high numbers, shrink sales force and consolidate accounts to keep current talent


  9. "Brilliant place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Marlow, England
    Former Employee - Account Manager in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time

    Pros

    The company culture has to be the biggest pro - never have I seen a workplace where so many people are so happy to be there and truly enjoying their jobs. There's money to be made of you're willing to work, too

    Cons

    Frankly, sales just isn't for everyone, so some cant take the job. Softcat is brilliant at finding other roles for those who feel they want a change though!

    Advice to Management

    Keep doing what you're doing. Total trust in the management team, and I know many, many people feel the same


  10. "Great company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Softcat full-time

    Pros

    Softcat really are a company who care about their employees, the whole atmosphere of the company is super friendly and welcoming. The way that they look after their staff is amazing with incredible parties and incentives as rewards for hard work.

    Cons

    Basic salaries are a bit low but the commission package makes up for this


  11. "A very fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Manchester, England
    Former Employee - Sales in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time (More than 3 years)

    Pros

    Softcat is a great place for a Graduate to begin their career in IT. The training and support you recieve in the first year is second to none, but you are expected to put in long hours and hard word.

    Each office has it's own individual culture so it still feels like a relatively small company which is great. Free breakfast, parties, ironing service, Friday beers and end of day chocolate are all little things that Softcat do to make you feel appreciated.

    Cons

    When you're in sales at Softcat the training and support really slows down after your first year. You're usually not experienced enough to go in to management at this point so it can feel a little like you're in limbo with no clear progression for the near future. That said, you can earn a lot in sales which is why most people stay.

    If you're not in sales then the pay is well below industry average and it's very difficult to get it increased. If a fun place to work is more important to you then a high pay cheque then this is a fantastic place to work fpr non sales too and will provide you with good experience and training for future roles in the industry.

    Advice to Management

    As you grow your sales teams it's so important to grow the other teams too - HR in particular has fallen behind which hugely impacts the rest of the business and can give it an unprofessional feel.

    Focus on what you can offer to people at that two year point to keep them motivated and happy.


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