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Softcat Reviews

Updated 16 November 2017
97 reviews

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4.2
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Martin Hellawell
37 Ratings

97 Employee Reviews

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Pros
  • you are running your own business, the money is there to be made if you put the hard work in, (in 13 reviews)

  • Young working environment with lots going on (in 11 reviews)

Cons
  • Basic salary could be much better (in 10 reviews)

  • Hard work when getting started in the role (but I guess this is to be expected from any graduate role) (in 7 reviews)

More Pros and Cons

  1. "Great Grad Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Marlow, England
    Current Employee - Sales Executive in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than a year)

    Pros

    Been at the company for a little over a year now and still enjoying it. Came into the role as a graduate with absolutely no knowledge of the IT space but the team train you from the ground up so I now feel confident in what is an exciting space to be in.

    The people are what make this a great company and I've made loads of friends that I see outside of work also. The growth of the company keeps the offices vibrant and there are always new enthusiastic employees starting. To summarize...

    - Great training and development for graduates
    - Opportunities are there for those who put in the effort
    - Uncapped commissions allow each person to control what they take home
    - Office environments are young and fun
    - Events and trips that are put on for employees are second to none
    - Company growth creates opportunities going forward

    Cons

    - Hard work when getting started in the role (but I guess this is to be expected from any graduate role).

    Basically, don't just join the company just for the culture - you've got to feel like sales and relationship building is an area that you would enjoy. Understand that in sales you'll have your good days and bad days, but in my opinion, this is what keeps the role exciting.

    Advice to Management

    Overall, a great job. If I had to pick up on anything it would be to create a clearer path for grads into more strategic roles within the company.


  2. "Challenging but a fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time

    Pros

    Really fun place to work, lots of perks - incentives, free breakfast, parties, lots of drinking, dress up days, bring your dog to work day. Lots of very nice people too.
    It is a good fun, young place to work and sales can be very rewarding!

    Plenty of other roles available if sales isn't for you.

    Cons

    Where to begin? This job is hard, without a doubt. You will be cold calling constantly for the first year and you're questioned if you don't reach the minimum each week.
    Team leaders are mostly made up of those who have been at the company a long time or who ended up in the role based on being the most senior person on the team (sometimes with less than 2 years experience in sales) - in most cases, team leaders are unqualified and unsuitable for the roles.

    The first year is brutal. This cannot be stressed enough. If you aren't coming in early and leaving late then you are deemed not to be working hard or wanting to do well. You will be expected to do massive amounts of cold calling and searching a database of unwanted accounts.

    Targets are very steep and hard to achieve. You are treated like you are expendable because of the constant hiring of new starts. If you don't want to work hard enough, they can easily hire someone to replace you.

    Finally, the money is nowhere near what you are promised in your first year.

    Advice to Management

    Focus more on existing staff rather than the relentless hiring of new starts


  3. "ITAM Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITAM Consultant in Marlow, England
    Current Employee - ITAM Consultant in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than a year)

    Pros

    Great culture, young staff, dynamic, growing company, opportunities to develop

    Cons

    Hard to get recognition if not in sales or in a team that interacts with different departments


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place straight out of uni"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Softcat (More than 3 years)

    Pros

    Learn how to cold call
    Great culture
    Some formal sales training
    Uncapped commission

    Cons

    Terrible Basic salary for London new starts
    Slightly un-PC office culture
    Problem with pay after I left

    Advice to Management

    Treat young AMs like adults, don't ply with alcohol and then tell them off after for being too drunk.
    More flexibility in working environment - job could have been done every now and then from home.
    More formal strategic sales training.
    Stop giving recruitment a number to hit, it doesn't inspire them to recruit good potential sales people.

    Softcat Response

    24 Oct 2017

    Thank you for your review. As you will be aware Softcat are constantly looking at new ways to improve, and gain feedback on the working environment, role and culture. If you would be interested in... More


  6. "Salary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Softcat full-time

    Pros

    Fun company to work for

    Cons

    Very low salary compared to industry average


  7. "2 years and not looked back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than a year)

    Pros

    Fun and friendly people
    Great parties
    Incentives
    Progression and Training
    Growing successful business

    Cons

    They have their favourites! This is highlighted by awards and incentives as the same people attend.


  8. "Frustrating"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Good sales cycle experience: From cold calling, account managing and closing.
    - Good office environment - lots of people in the same age range. And always noisy (from calling)
    - Fun: Very sociable.

    Cons

    - Poor basic: was told it was not going to change any time soon and if it did, wouldn't be much.
    - Unprofessional
    - Appalling Office Manager

    Advice to Management

    Monitor the behaviours of some of your office managers.

    Softcat Response

    11 Sep 2017

    Thank you for your review and your feedback. Softcat pride ourselves on employee satisfaction, so we are sorry to see you had a negative experience in one of our locations.
    It would be really... More


  9. "One of the best company you could work for, officially and in my opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 3 years)

    Pros

    From the day you start you are told how great this company will be and how you can achieve so much if you work hard, in your role and financially. It is completely true from your first day, you are immersed in the culture and the ethos of the company and within a few weeks you can be out meeting customers and selling.

    I started straight from university with no IT background. It isn't as much an IT job as its a sales job where Softcat help you build relationships with customers and teach you to talk at a business level about IT and business strategy, then plug in technical resource to cover the more in depth IT requirements.

    You can make a serious amount of money in this job if you are prepared to listen to the training and advice of others and if you are prepared to put in the time. There are also so many different incentives and prizes that you can win, just through doing your day to day job.

    Cons

    The hours are fairly long, you are expected to work 9-6 but you should really be working outside of these hours as well if you want to over achieve, that being said it is not enforced.

    You are not given any accounts when you start you have to find new business opportunities yourself.


  10. "Softcat Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Softcat full-time (Less than a year)

    Pros

    Great commission, lots of room for progression, great benefits and incentives

    Cons

    Low salary for London, takes time to build commission and before that it is next to nothing in account, office environment could be more mature


  11. Helpful (2)

    "Very up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Approves of CEO

    I worked at Softcat full-time (More than a year)

    Pros

    Good commission when you hit target. They put on a lot of events etc and look after their staff fairly well.

    Cons

    Accounts are pretty stagnant and because of the success of others before you its hard to succeed, especially straight away. They put on a lot of events to essentially glam up the job. Basic salary could be much better.


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