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Softcat Reviews

Updated 27 June 2017
91 reviews

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4.2
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Martin Hellawell
31 Ratings

91 Employee Reviews

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Pros
  • you are running your own business, the money is there to be made if you put the hard work in, (in 13 reviews)

  • treated as a human, massively successful organisation, lots of parties and incentive trips (in 11 reviews)

Cons
  • low basic salary, cut throat - you will ber asked to leave it you miss a target (in 9 reviews)

  • Long hours - to be expected in sales however I worked 55 a week and was told it wasn't enough (in 6 reviews)

More Pros and Cons

  1. "Hard-work, good fun, great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Manager in Glasgow, Scotland
    Current Employee - Corporate Account Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than a year)

    Pros

    Softcat bears out the old adage that you get out of an activity what you put in.

    There is a clear correlation between those who put the long hours into the job, take on the advice of those around them and take a serious approach to their 8.30-7, and those who are the most successful.

    Long hours and a sometimes tough environment are offset by the companies huge spend on keeping staff happy. Whether this is incentive trips, regular free bars and team nights out.

    You're dropped in the deep-end of IT from the day you start. A fantastic way to kick off in a compelling sector.

    Cons

    - No real opportunity for training/development. Promotions are possible, professional certifications aren't when in sales.

    - Fairly high turnover in the first 6 months, although I suspect this is true of any sales organisation/role.

    - Our business is regionalised, for example, if you work in London, you work with accounts in London; Glasgow, Scottish accounts. This limits the pool of accounts, although makes sense as a way for a rapidly growing business to cut costs.

    - Draconian approach to Monday morning punctuality (formal warnings for arriving at 8.31 rather than 8.30 - Again, possibly justified).

    Advice to Management

    Keep doing what you're doing, 40+ consecutive quarters of growth is a fantastic achievement. Glasgow, our newest office, has a fantastic atmosphere and a feeling of camaraderie.


  2. "Very up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Approves of CEO

    I worked at Softcat full-time (More than a year)

    Pros

    Good commission when you hit target. They put on a lot of events etc and look after their staff fairly well.

    Cons

    Accounts are pretty stagnant and because of the success of others before you its hard to succeed, especially straight away. They put on a lot of events to essentially glam up the job. Basic salary could be much better.


  3. "Great as a straight out of uni job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun people top work with and internal treats such as free luch

    Cons

    low basic salary, cut throat - you will ber asked to leave it you miss a target


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "You can't polish a turd but roll it in glitter is the softcat way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Marlow, England
    Current Employee - Account Executive in Marlow, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great culture within the company
    Truly are the best in the industry having invested heavily in their specialist services and solutions sales execs

    Cons

    extremely high turnover of staff
    job is mis-sold, its call centre work
    recruitment policy seems to be quantity over quality
    awful basic salary

    Advice to Management

    stop hiring in such high numbers, shrink sales force and consolidate accounts to keep current talent


  6. "Brilliant place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Marlow, England
    Former Employee - Account Manager in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time

    Pros

    The company culture has to be the biggest pro - never have I seen a workplace where so many people are so happy to be there and truly enjoying their jobs. There's money to be made of you're willing to work, too

    Cons

    Frankly, sales just isn't for everyone, so some cant take the job. Softcat is brilliant at finding other roles for those who feel they want a change though!

    Advice to Management

    Keep doing what you're doing. Total trust in the management team, and I know many, many people feel the same


  7. "Great company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Softcat full-time

    Pros

    Softcat really are a company who care about their employees, the whole atmosphere of the company is super friendly and welcoming. The way that they look after their staff is amazing with incredible parties and incentives as rewards for hard work.

    Cons

    Basic salaries are a bit low but the commission package makes up for this


  8. "A very fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Manchester, England
    Former Employee - Sales in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time (More than 3 years)

    Pros

    Softcat is a great place for a Graduate to begin their career in IT. The training and support you recieve in the first year is second to none, but you are expected to put in long hours and hard word.

    Each office has it's own individual culture so it still feels like a relatively small company which is great. Free breakfast, parties, ironing service, Friday beers and end of day chocolate are all little things that Softcat do to make you feel appreciated.

    Cons

    When you're in sales at Softcat the training and support really slows down after your first year. You're usually not experienced enough to go in to management at this point so it can feel a little like you're in limbo with no clear progression for the near future. That said, you can earn a lot in sales which is why most people stay.

    If you're not in sales then the pay is well below industry average and it's very difficult to get it increased. If a fun place to work is more important to you then a high pay cheque then this is a fantastic place to work fpr non sales too and will provide you with good experience and training for future roles in the industry.

    Advice to Management

    As you grow your sales teams it's so important to grow the other teams too - HR in particular has fallen behind which hugely impacts the rest of the business and can give it an unprofessional feel.

    Focus on what you can offer to people at that two year point to keep them motivated and happy.


  9. "Softcat plc - Employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Marlow, England
    Current Employee - Account Manager in Marlow, England
    Recommends
    Positive Outlook

    I have been working at Softcat (More than 5 years)

    Pros

    Absolutely everything! The people, the culture, the fun, the determination and focus on making sure the company is about more than just profit, the willingness to give back to as many local businesses and charities as possible. The opportunity to move between roles, the relentless communication from management that Softcat is about people, humanity, looking after each other like a family and treating your neighbour as you would want to be treated, This is probably the aspect I love the most.

    Cons

    The first year or two of the job was difficult, however for anyone with a good work ethic this shouldn't be an issue. If you're not willing to be challenged and work hard during your job then I don't think any career would be suitable for you.

    Advice to Management

    Keep doing what you are doing and don't let the float change us too much. There is no doubt pressure from investors to streamline and produce ever increasing profits - there's more to life and a career than that!

    Softcat Response

    21 Mar 2017 – Head of HR and Recruitment

    Thank you for your review, your feedback is very much appreciated.


  10. "What is not to love!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 5 years)

    Pros

    A company that cares and listens
    Im in charge of my own career development
    Rewards and recognition for my hard work
    Great working environment and colleagues that will be friends for life.

    Cons

    Sometimes there is a sense of entitlement amongst newer people, Because the company gives so much, people want more and more. Maybe talk more about the challenges of a new business, explain how Softcat got so great by talking through the hard times.

    Advice to Management

    Continue doing what you're doing!


  11. Helpful (2)

    "The Great, The Bad and The Even Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softcat full-time (More than 3 years)

    Pros

    It hasn't won The Best Company to Work For for nothing. From the outside, Softcat has everything a young employee looks for; a great career, fun working environment, financial perks, etc. There is a party on every month whether it be the annual Chairmans Day event, the charity May Ball or a vendor call out day.

    Cons

    The sexist and bad behaviour at Softcat is known throughout the company, and it all comes the top. The sales staff get uncapped commission with incentives every other day. However, if you're in an admin based role don't think you'll be treated the same. With low salaries and no sight of bonuses on the horizon, it's not a very fun side of the company to be on. With such a vast admin team it's also extremely hard to get recognition for good work. If you get a promotion, well done, but it's probably because of your time of service there not because you do a good job.

    Advice to Management

    Stop trying to focus on looking like a fantastic company on the outside and sort out the many issues you have internally

    Softcat Response

    7 Mar 2017 – Head of HR and Recruitment

    Thank you for taking the time to offer your feedback on your experience at Softcat. Softcat is a Sales led organisation and as such the commission element certainly offers a much higher financial... More


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