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Softcat Reviews

Updated 18 April 2018
121 reviews

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4.0
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Graeme Watt
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121 Employee Reviews

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Pros
  • Great working environment and colleagues that will be friends for life (in 17 reviews)

  • Rewards and recognition for my hard work (in 11 reviews)

Cons
  • Basic salary could be much better (in 9 reviews)

  • A lot of the first 2 year's is hard work trying to build your account base and you need to be focused to do this (in 8 reviews)

More Pros and Cons

  1. "Account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in London, England
    Current Employee - Account Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat (More than a year)

    Pros

    Great Company to work for. Really cares and values its employees. plenty of opportunity and progression available. Cold calling is cold calling, however worth while for the uncapped commission structure.

    Cons

    Average basic salary, but the un-capped commission makes up for this.

    Softcat Response

    18 Apr 2018 – Recruitment Manager

    Thank you for taking the time to review working at Softcat, we do appreciate it! We're really chuffed that you feel it's a really great place to work, that's our ultimate aim! We understand, like you... More


  2. "Review of sales role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 5 years)

    Pros

    Very good management and a flat hierarchy. Young and energetic workforce. Best performing company in the industry. People around you genuinely want you to succeed. You learn lots . Great earning potential, by years 5/6 in sales you really should be earning six figures provided you're hitting the majority of targets. Really good incentives and nights out. After the first 2 years you are given lots of autonomy in the role. Pool tables, ping-pong, playstation, beers on Friday, free breakfast everyday, free birthday lunch, half day on your birthday...i could go on!

    Cons

    The drop out rate in years 1 & 2 is high (approx 40% in both years). The majority of people who leave in this time are those who are simply not motivated to work hard enough to get their business off the ground by building a good account base. This is a very tough job and my advice is do not accept a role unless you are committed and going to give it everything. You will need to work longer than 9-6, you will be cold calling lots, your call activity will be monitored and sometimes you will receive negative feedback from your team leader. However, all of this is constructive and in place to give new sales people the best chance of succeeding.

    Confused to see feedback on other reviews as to the lack of career progression. To those who succeed past year 2 the pay typically increases from £35k at end of year 2 to £80k+ by end of year 5. Surely that is progression? There is ample opportunity to progress into management but this typically happens around years 3-4.

    Other negatives are the role is mostly office based (little opportunity to work from home), there is gradually more process in the company (as it continues to grow), the basic is approx £18k but your commission is uncapped and there is a lack of parking at some of the offices.

    After 18 months to 2 years the job does change and becomes easier. You have proven your ability and your team leader will support you more reactively than proactively . Its at this time you become an account manager rather than a newbie/cold caller and its up to you then to make the most of what Softcat has to offer. My feeling is most of the negative reviews on this site are written by those who did not reach this stage of their Softcat careers.

    Advice to Management

    The strategy is simple and proven to work, keep it going. Keep the standard for new recruits high, put in place as many initiatives possible to help good people succeed. Above all else do not lose the culture and the core focus on staff and customers.

    Softcat Response

    16 Apr 2018 – Recruitment Manager

    Thanks for writing your review, we really appreciate your thoughts. As you mention, there are lots of great perks working for Softcat, and the culture of the business is about being passionate to... More

  3. "Welcome to the Wolf of Wall Street!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softcat full-time (More than a year)

    Pros

    Very Young Working Environment, Ability to Liaise with Some of the Top Vendors in the IT Market, Lots of Benefits, Decent Central Location.

    Cons

    Below Average Base Salary, Lad Culture, Unfair Account Allocation, Long Working Hours.

    Advice to Management

    Open your eyes to what's happening around you, this is a workplace not a playground.

    Softcat Response

    18 Apr 2018 – Recruitment Manager

    Thank you for your feedback, we really value your review. As always, we take these views seriously, and want to ensure we can improve where possible. We are continuing to evolve as a business as we... More


  4. "Good intro to sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Manchester City Centre, England
    Current Employee - Account Executive in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Softcat full-time (Less than a year)

    Pros

    comission structure
    social scene
    good all round sales cycle experience

    Cons

    micro management
    favouritism (accounts given to certain people)

    Softcat Response

    17 Apr 2018 – Recruitment Manager

    Hello, thanks a mill for completing the review about your time at Softcat, we really appreciate it! We're really happy that you've called out the social aspects, commission structure and sales... More


  5. "Wolf of wall street wannabes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Manchester, England
    Current Employee - Account Executive in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Softcat full-time (Less than a year)

    Pros

    -Lots of purple, free goodies and food
    -Fun incentives for the few that repeatedly qualify

    Cons

    -Laddish culture, breeding ground for misogyny
    -Terrible basic, and low salary in first year
    -Long hours, will never progress if you work contracted 9-6
    -Extremely competitive-fighting each other for businesses to chase after
    -Just under half of people leave in their first year-someone quits from the office every 2 weeks
    -No intelligence required

    Advice to Management

    -Get with the times
    -Stop over-hiring

    Softcat Response

    17 Apr 2018 – Recruitment Manager

    Thank you for the honest feedback, we do appreciate this, and need to ensure we know what our employees are feeling to be able to improve things where we can. We do offer incentives for our high... More


  6. "Great perks, a lot of hard work, have to be in with the crowd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marlow, England
    Former Employee - Anonymous Employee in Marlow, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time (More than a year)

    Pros

    -Softcat have money to throw money around and so it creates a buzz and energy
    -Opportunity to get recognised and rewarded
    -Room to progress

    Cons

    -Has a big drinking and gambling culture
    -Long hours
    -Has many clicky groups so people feel alienated

    Advice to Management

    -Needs to inject maturity and get out of the laddish culture
    -Look after the people with potential more

    Softcat Response

    16 Apr 2018 – Recruitment Manager

    Thanks for taking the time to leave a review. We like to think at Softcat our support from our dedicated Training and Development team provide a really structured plan for when you join, to enable... More


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than a year)

    Pros

    Good comms structure, great work culture, real fun place to work.

    Cons

    You will have to work very hard initially in Sales, be prepared and a lot of people don't cut it.

    Advice to Management

    Keep doing what your doing

    Softcat Response

    17 Apr 2018 – Recruitment Manager

    Hey, thanks for your review about working at Softcat, appreciate the time you've taken to give us the feedback. We're really happy to see that you find it a fun place to work, which is what we want... More

  8. "Great place to be a techie!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Technologist in Marlow, England
    Current Employee - Chief Technologist in Marlow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softcat full-time (More than 10 years)

    Pros

    I am a product of a company that cares passionately about the potential of its people and helping its customers capitalise on all of the technical opportunities at their disposal. The investment in Softcat’s technical community over the past decade has been staggering, and I am proud to work for a company that places so much value on recruiting, retaining and nurturing the potential of its outrageously talented technical folk. It is an absolutely pleasure to be surrounded by such gifted, passionate and driven colleagues and friends on a daily basis. It’s an exciting place to be, it always has been and with this momentum it always will be.

    Cons

    I’m getting too old to keep up with all the parties.

    Advice to Management

    Just keep on iteratively improving everything we do, all the time; to date it has worked a treat.

    Softcat Response

    17 Apr 2018 – Recruitment Manager

    Hey, thanks so much for your review. We're really proud of our Technical teams, and agree we invest heavily in hiring the right people for both the business and the customers we serve. It's... More


  9. Helpful (1)

    "Softcat -"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Manchester, England
    Former Employee - Senior Account Manager in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Softcat full-time (More than 5 years)

    Pros

    Good earning potential and comms structure

    Cons

    Corrupt management, back stabbing, gossip, immature workplace, micro management

    Advice to Management

    Adapt new ideas, listen to feedback from account managers, stop giving power to unqualified megalomaniacs

    Softcat Response

    27 Feb 2018

    Thank you for your review. I am very sorry to hear that you would not recommend the company. As you are aware Softcat pride its self on customer satisfaction and employee engagement, and I would like... More


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softcat full-time

    Pros

    Good earning potentials, great culture, nice people

    Cons

    basic salary too low

    Advice to Management

    keep it up

    Softcat Response

    17 Apr 2018 – Recruitment Manager

    Thanks for your review, it's good to hear that you enjoyed your time working at Softcat. We're keen to ensure that we keep competitive, so remuneration is something we will continue to look in to... More


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