The Open University Reviews

Pros

The support from management and the rest of the team is amazing. Work/life balance is great.

Cons

I can not think of any at this point, best job I've ever had.

Pros

The OU is a good employer. I'll state that up front. My experience with them has been positive, and the support they have offered me and others has been very high quality. They take employee development seriously, and the management team care about the people they manage. They are not opposed to working with someone in order to get the best out of them, and there are lots of opportunities for upward mobility in the organisation. In short, they are a good employer.

Cons

The Open University, at least in Scotland, has a problem with workload. The current student support team used to be two teams who covered different areas. It is now one team, and employees are expected to be able to answer the queries of both teams now. They also do not have enough staff. They recently took on a lot more, so it remains to be seen how things will look moving forward. But during the busy periods things become completely snowed under, and the less busy periods are generally spent trying desperately to get on top of everything that wasn't finished during the busy period. The current operations manager team has had a few changes both just before the pandemic, and during it. As a result they've had to find their feet during a very difficult period, and it has sometimes shown. I believe that the OU can move forward and address the difficulties it has, but at time of writing this is something they struggle with a lot.

Pros

Good work culture and benefits. Working with industry smart people.

Cons

No career growth . No much hike and trainings. Role movement is joke .